LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Not happy with return policy, of having to pay for postage
Got my shorts in no time. They fit perfectly. I will probably order some more later.
The shirts that I bought were a Christmas present. They were absolutely awesome. He loved them both.
The ring is exactly as in the picture. I am very pleased
Very good item for sea fishing, it's cheap and very useful!. Great!
One of the dresses draw was unraveled another was too tight the other two fit it k
I love this web site! Everyone should buy something
I suggest it!
Shirt was a exactly as pictured and received in a timely manner.
The stuff is OK i will buy more things on the site
My experience was not good enough. Delay delivery and necklace was broken.
Thank you for my order. Everything was perfect. I will order again.
Received my order and although the blouses run very small, they are very nice for the price.
It´s good, but I did not like to pay to tariffs of the wise customs not it
All The order and clothes are very beautiful and Nice on dressing
You get what you pay for. The phone mount is not stable.
Beautiful dress,fast shipping, very happy with my purchase Thank you very much!
Products are good as the description and received products within indicated time.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We are glad that our products make you satisfactory. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. After all, you are the heart of our company, and without you, there is no us.
Feel free to contact us if you have any further questions.
Sincerely,
Customer Service
I really like shoes, they came really fast. Everything is without problem
Looked just like I ordered i am quite happy with my purchase
Quality of items are as described and delivery was received as promised
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service