business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow carol ann G.
Unfollow carol ann G.
Send Message
Share Review
Report Review

Returns
January 31, 2024

Not happy with return policy, of having to pay for postage

Date of experience: January 31, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Texas
2 reviews
0 helpful votes
Follow Kathren J.
Unfollow Kathren J.
Send Message
Share Review
Report Review

Shorts
January 31, 2024
Updated review

Got my shorts in no time. They fit perfectly. I will probably order some more later.

Date of experience: January 31, 2024

Christmas
December 29, 2023
Previous review

The shirts that I bought were a Christmas present. They were absolutely awesome. He loved them both.

Date of experience: December 29, 2023
Israel
1 review
0 helpful votes
Follow YAFFA D.
Unfollow YAFFA D.
Send Message
Share Review
Report Review

Silver ring
November 7, 2022

The ring is exactly as in the picture. I am very pleased

Date of experience: November 7, 2022
Spain
1 review
0 helpful votes
Follow Francisco C.
Unfollow Francisco C.
Send Message
Share Review
Report Review

Very good item for sea fishing, it's cheap and very useful!. Great!

Date of experience: May 3, 2016
Tennessee
1 review
0 helpful votes
Follow Robert E.
Unfollow Robert E.
Send Message
Share Review
Report Review

Some Good Some Bad
February 2, 2023

One of the dresses draw was unraveled another was too tight the other two fit it k

Date of experience: February 2, 2023
Italy
1 review
0 helpful votes
Follow Daniela D.
Unfollow Daniela D.
Send Message
Share Review
Report Review

Amazing
May 13, 2016

I love this web site! Everyone should buy something
I suggest it!

Date of experience: May 13, 2016
Florida
1 review
0 helpful votes
Follow Alice H.
Unfollow Alice H.
Send Message
Share Review
Report Review

Cute shirt
February 1, 2023

Shirt was a exactly as pictured and received in a timely manner.

Date of experience: February 1, 2023
Belgium
1 review
1 helpful vote
Follow freddy o.
Unfollow freddy o.
Send Message
Share Review
Report Review

Simply love it
May 11, 2016

The stuff is OK i will buy more things on the site

Date of experience: May 11, 2016
Sweden
1 review
0 helpful votes
Follow Tamanna D.
Unfollow Tamanna D.
Send Message
Share Review
Report Review

My experience was not good enough. Delay delivery and necklace was broken.

Date of experience: June 7, 2022
Canada
1 review
0 helpful votes
Follow daniel F.
Unfollow daniel F.
Send Message
Share Review
Report Review

Fast and great service
February 1, 2023

Thank you for my order. Everything was perfect. I will order again.

Date of experience: February 1, 2023
Pennsylvania
1 review
0 helpful votes
Follow Barb E.
Unfollow Barb E.
Send Message
Share Review
Report Review

Received my order and although the blouses run very small, they are very nice for the price.

Date of experience: May 24, 2016
Mexico
1 review
0 helpful votes
Follow Maritza A.
Unfollow Maritza A.
Send Message
Share Review
Report Review

Soso
May 26, 2016

It´s good, but I did not like to pay to tariffs of the wise customs not it

Date of experience: May 24, 2016
Sweden
1 review
0 helpful votes
Follow Suzi C.
Unfollow Suzi C.
Send Message
Share Review
Report Review

I like all things are perfect
May 7, 2021

All The order and clothes are very beautiful and Nice on dressing

Date of experience: May 7, 2021
Florida
1 review
0 helpful votes
Follow Pablo N.
Unfollow Pablo N.
Send Message
Share Review
Report Review

Bike cell phone mount
February 24, 2023

You get what you pay for. The phone mount is not stable.

Date of experience: February 24, 2023
Estonia
1 review
0 helpful votes
Follow Anneli O.
Unfollow Anneli O.
Send Message
Share Review
Report Review

Review
November 15, 2022

The item arrived within a couple of weeks. The packages were fine, it was a pleasant experience

Date of experience: November 15, 2022
Canada
1 review
0 helpful votes
Follow Solange Q.
Unfollow Solange Q.
Send Message
Share Review
Report Review

Womens dress
August 4, 2023

Beautiful dress,fast shipping, very happy with my purchase Thank you very much!

Date of experience: August 4, 2023
Belgium
1 review
1 helpful vote
Follow David T.
Unfollow David T.
Send Message
Share Review
Report Review

All good
August 16, 2022

Products are good as the description and received products within indicated time.

Date of experience: August 16, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

We are glad that our products make you satisfactory. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. After all, you are the heart of our company, and without you, there is no us.

Feel free to contact us if you have any further questions.

Sincerely,
Customer Service

Poland
1 review
0 helpful votes
Follow Justyna C.
Unfollow Justyna C.
Send Message
Share Review
Report Review

Great shoes
November 14, 2022

I really like shoes, they came really fast. Everything is without problem

Date of experience: November 14, 2022
Canada
2 reviews
1 helpful vote
Follow rob h.
Unfollow rob h.
Send Message
Share Review
Report Review

Polo shirts
March 24, 2023

Looked just like I ordered i am quite happy with my purchase

Date of experience: March 24, 2023
Canada
3 reviews
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Send Message
Share Review
Report Review

Purchases received as promised
August 28, 2023

Quality of items are as described and delivery was received as promised

Date of experience: August 28, 2023