Overview
LightInTheBox has a rating of 4 stars from 12,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Before a purchase was to be mailed I requested address change and cancel an order. Your company afterward said their associate was in the wrong, I requested cancel order(NOT DONE) change address! I see today I am getting like 49.00. It cost me $85.00. You admitted YOU CAUSED PROBLEM? I WAS BUYING FROM YOUR COMPANY! I will go on line and give the reviews your company deserves! I am again requesting full $85.00 refund you owe me.
Sitejabber - Consumer Reviews
Dear Usman,
We would greatly value your feedback on your recent experience with LightInTheBox. Please take a moment to rate your experience below.
We are glad to offer you 2 shop rewards to express our gratitude.
A) a $10 Shop Rewards (On order over USD $10.00)
B) a $15 Shop Rewards (On order over USD $30.00)
Please click below to rate your overall experience:
I went onto the Lightinthe Box website to chose my Wedding dress and Bridesmaid outfits. Saw quite alot of different ones I loved, but the Trumpet mermaid lace and chiffon in champagne totally took my breath away. Got matching lace shoes in champagne with pearl and rhinestone detail(gorgeous) and a pretty rhinestone Tiara. My Bridesmaid Amanda loved the A-Line Princess halter-neck dress, got it in Ruby, matching Ruby suede court shoes, and pretty rhinestone Tiara. Cant wait to try everything on, and wear them on my Wedding day August 2013. Thank you Light in the Box team. Xxx
Linda Brown Scotland
All purchases are good. Im quite pleased. Very good price/quality balance. All things "drive those purposes like well". Good desing and well thought for purpose. Have to say that im litlle bit suprised about that how good these are. I also like applications and this company after all. All are in good package. Higly recommended to anyone.
I just recently got a mobile thr this site, the delivery was unbelievably great would reccomend in a heart beat, as for the phone, love it, still exploring it.It is a Lenovo A630 4.5"Inch Andriod 4.0 Dual Cord Mobile Smart Phone. I love it, just about as good as my Lenovo laptop. Great buy, Great Price. Thanks
Be aware that "fast shipping" only means that ONLY after your order has been pulled, THEN fats shipping starts. So it can take 3 weeks to "Process" your order and then shipping may only take 3-5 days IF you pay an extra amount.
So you pay extra but it doesn't mean you are getting your item faster.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29077856 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
We have bought a dress for a wedding on the 8th of the month, with priority line shipping ("4-7business days"). We still have not recieved it after the wedding at the end of the month. Despite I paid an extra sum of money, for the """"faster""" delivery.
You also can't file a normal complaint. The do the turn to a different division trick. So you cant get to someone whom could actually help you with your problems or claims.
Dear customer,
We apologize for your problem. As for your case, could you please firstly advise us with your Order Number?
We will further check what caused your problem and then find a proper solution for you.
Thank you for your understanding and cooperation in advance.
#1891292
POOR POOR POOR SHIPMENT SERVICE! BEEN MORE THAN A MONTH SINCE ITEMS WERE SHIPPED AS STATED ON MY ORDER AND STILL I HAVEN'T RECEIVED ANY OF MY ORDERS WITH NO HELP WHATSOEVER BUT A TEMPLATE RESPONSE FROM CUSTOMER SERVICE. BIG BIG MISTAKE!
Hi,
Sorry for all the inconvenience. As you chose the free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Sincerely,
Lightinthebox
Order No: **************
Oder Date: 28 Feb 2015
Order Value: $ 348.17
First item was shipped using DHL(waybill no: *******790). Shipment never left China and was returned to origin within 3 days.
Then it was again shippend via Express Mail Service China(EMS Tracking No: EA*******CN).
Status has not changed since 4 March 2015. I think yhis website is fraud. I dont know if I will get the items for which I have alreadty paid $ 348.17.
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Sincerely,
Lightinthebox
I ordered May 2and and it arrived May 13th. I was happy to get the delivery as no confirmation was received and I was finding it really hard to get contact someone. The one email I found bounced back a Chinese undeliverable message. I was a bit surprised to get a 40 duty tax that needed to be paid before the shipment would be released. Product arrived, looks nice and seems good quality. Installation and use will tell...
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service