Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Great product and great price slow on shipping but was worth the wait I am buying more
It is always difficult to track the your purchase. One can get fear not to be delivered.
Purchasing was easy and delivery was right on time. I can't wait to shop for more items!
Unexpectedly I was charged more than I thought at customs. How can we know the tax amount?
The leggings are super cute. They are made with really soft fabric. Can't wait to wear them
I ordered 5 clothes. They arrived a week after payment. I am very happy with my purchase.
Delivery was on time. Material is nice and the dresses look very pretty on my girlfriend. Thanks!
I love this website of LITB. The only thing is their sizes runs bigger. 4X like a 2X. Great prices, material, quality and color choices.
MAKE SURE FOR RETUNED ITEM MAKE IT AT SOON YOU GET THEM DELIVERED, OR CHECK OTHER WEBSITE WITH BETTER RETURN POLICY, THIS PEOPLE SUCK!
Hello Judy,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
I am sorry for this disappointing experience with our store. Allow me to mention that there are only a few product categories that are not eligible for being returned. Unfortunately the dress you've ordered was a made-to-order product, the supplier will not accept this product to be returned.
We have sent you an email (ticket #24688568) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Here is your previous review on our site for reference: I bought this for my granddaughters 15th birthday gift and she LOVES IT!
FROM CHINA! GATHERING MONEY TO INVADE TAIWAN! DONT BUY IT! Do not buy chinese products that will eventually kick you in the blls.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Order dress for wedding 2 months ago have not recd it, no phone# to contact seller
DONT ORDER ANYTHING FROM THIS DELLER
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Bloo
Customer Service.
My tee shirt is great.
Great Quaity.
Fast delivery.
Exactly what I wanted.
Thank You.
I've been waiting for more than 2 months for my order. It will take you a few hours to even determine how to contact them. Nothing but stall tactics; "wait a few more days", "OK we'll send you another one", "OK we'll give you a refund", etc... NOTHING HAS HAPPENED. I wish I could get the FTC involved. Proof they are out of control: My address is a USA address in Clay NY. Here is where they say they shipped it: gjk sghl (3rthkp rrwrkl 4579 retyu Austria).
24 JULY 2016 ~ THIS IS WHAT HAPPENED AFTER BEING CONTACTED BY Light In The Box...
AGAIN, you have shipped it to the wrong address! I even sent you the correct address when I saw you resent it to another incorrect address. This has nothing to do with choosing economy shipping! You shipped it to: gjk sghl, 3rthk rrwrkl, Austria. Does that even look like an address!? Then you tell me you can't change the shipping address! WHY!? WHY!?" WHY?" PLEASE JUST ISSUE A REFUND TO MY PAYPAL ACCOUNT AS SOON AS POSSIBLE. I buy a lot of merchandise from Chinese retail and wholesale distributors. I stand by my original review, that you have the worst Customer service department. MOST SINCERELY, JIM SUTHERLAND
Dear Customer,
We sincerely apologize for the inconvenience. The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13085058
Sincerely,
LightInTheBox Customer Service
Love my new sweater, it's very nice. Thanks
Came in good time. Thanks.
It´s very easy to shop on LightInTheBox, they have good products for cheap prices and they also have very big discounts.
The dress is beautiful, however it arrived 1 week late and i wasn't able to use it in my event
As I said my sister lives her gift. She alsi can't wait to wear it at her grand daughter's wedding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
The charges that you see are taxes that have been levied by the customs agency of the country you are residing in; and therefore, we do not receive any part of this money. We are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced.
Please note that we'll refund FULL Tax Fee to the customers who have paid for the Insurance for Duty & Tax.
For your issue I have created ticket# 27298165, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service