Overview
LightInTheBox has a rating of 4 stars from 13,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
It's always a good experience to buy from Light In The Box... and I'll continue to do so.
Thanks
THEY'RE CROOKS I WAS PLACING AN ORDER AND BEFORE I EVEN CONFIRMED IT THEY TOOK MY MONEY! NEED REFUND
Arrived on time and it's so cute I am very happy with this product I bought 2 of them
LOVE LOVE LOVE these booties! So comfortable & well made. I will definitely be buying more shoes from them!
Great service and it arrived safe, and in a timely FASHION without any issues. It was really issue to find what I wanted have it shipped.
The ph came in parts and one of the parts ph off and broke
Site is too difficult to navigate to return
Pajamas are too large Not at all true to size
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405211 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This item got here in time and works very well. I am very pleased with the order.
Item arrived quickly, nice material, fits perfectly (ordered one size up from my usual size)
I enjoy ordering at lightintbox and I will do it again I check everyday if their anything I would love to purchase
Most items are a good value but always check sizing as it can be different item to item.
I am so pissed! I ordered these pair of boots and I wanted the ones in the picture. I read over the reviews and questions to try and find out what color the ones in the original picture was. Luckily, someone had already asked what color they were, and they got the reply, "brown." So I ordered a "brown" pair. I was a little doubtful, so I decided to contact them myself. I've been checking everyday since my order to see if I read it wrong, and to wait for them to reply back. I finally got my reply AFTER 72 HOURS, in which I wasn't allowed to get a FULL REFUND, and they said the ones in the picture were yellow! I was so angry. So I thought to myself, this couldn't be right. I went back to that one question that I've been reading for the last few days over and over so that I know I had gotten the right color, AND THE ANSWER WAS CHANGED TO YELLOW. The answer was literally CHANGED to yellow. So I ordered another pair and was hoping they would exchange it for me but THEY WOULDN'T GIVE ME MY FULL REFUND. They're the ones that said it was BROWN IN THE FIRST PLACE! HORRIBLE CUSTOMER SERVICE. If I could, NO STARS.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
Due to the company not paying for the shipping, I didn't receive my stuff. Then they refunded me only $78 when I paid $104. ABSOLUTELY RIDICULOUS!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101130916 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It has NEVER been for a Samsung Galaxy A52 5G. They are way too small. $#*! business. $#*!ing idiots.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170603 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
It was easy to order. It came in a timely manner. I am very happy with the product.
Ik ben heel tevreden met de aankopen maar ik wil een Teddy jas, kleur khaki, maat M, retourneren voor dezelfde kleur maar maat L. En ik krijg maar geen antwoord van u.
This is exactly what I've been seeking. It's excellent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problem. Would you please provide us with your Order Number firstly?
And could you please let us know why you need a refund? The order was incorrectly placed? Please advise us more details so we can further check your problem. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.