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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Я очень довольна и заказами и качеством продукции. Заказывайте не пожалеете!
Zadovoljna kvalitrtom i brzoj isporuci ocjena za svu isporuku peticanajbolji trgovci najkvalitrtnija robs
Good deliveries sometimes a bit late but otherwise everything ok.
Prodotto come da descrizione, spedizione veloce e bene imballato
Bin zufrieden mit den Hemden, aber bei dem weißen war ein Rostfleck, den ich nur mit Mühe und Not heraus bekommen habe.
Αμεση αποστολή, πολύ καλή ενημέρωση για τοποθεσία προϊόντος ( που βρίσκεται)
Faster delivery than before. You improved but there si land for more. Unhappy that the shoes I bought although size is 36, in reality is 37.
Die Radlerhosen entsprachen unseren Vorstellungen. Sind angenehm zu tragen. Bestelle das Nächstemal wieder bei With Lightln TheBox.
Nur die Lieferung braucht etwas lange ca. 2-3 Wochen.
I purchased 4 T'shirts for my grandson who wears a US Medium. I paid $52.04. It took a long time to arrive. They are in China (not aware of that). On arrival the items were so large. I wear a extra large and they were quite lose on me. I like the look of the design so, I asked to exchange them for a small. I was asked to return them at my own cost or get a credit for $7.79.
Please do not buy from this company very dishonest and you have to wait a very very long time for the items. Then you don't have a good option for returns or refunds.
PPLEASE BUY US CLOTHING AND MERCHANDISE INSTEAD. YOU CAN EASILY EXCHANGE OR RECEIVE A REFUNDHERE IN THE USA. BUYER BEWARE. VERY DISHONEST.
Il prodotto è ottimo, la spedizione veloce. Confezione perfetta. Oggetto di valore. Il rasoio è di qualita
Horrible company! I ordered a fitness watch from Lightinthebox and it took nearly a month (rather than the promised 7-10 days) to receive it. The readings on the watch are drastically wrong when compared to my accurate blood pressure cuff and oximeter. The company will not refund my money and let me return the watch without a VIDEO of what is wrong. That would require my sharing protected health information and taking a lot of time to video readings on the watch and on my other devices. This company is horrible. I would give it a minus five stars if that were possible.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We will take the full responsibility of your problem.
I had conducted new Ticket ID =24356095 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Wide offer in favourable prices, quick delivery. Satisfied.
Because the article is very beautiful and I am enjoy it
Très satisfait des produits reçus et du professionnalisme de votre service client, délai d'attente un peu long, mais de beaux produits à l'arrivée. Je recommande volontiers ce site
A great satisfaction for my purchase from Lightinthebox. Package well arrived, perfect, that's what I wanted... correct dialogue with customer service
Aucun problème, article impeccable. De bonne qualité
Livraison rapide
A little bit long to received it. But quality is good
A principal vantagem das compras no vosso site é o fato de nunca pagarmos taxas aduaneiras. Outra vantagem, é o tempo de entrega super rápido. As vossas perucas de cabelo humano são de extrema qualidade e por isso, mesmo quando as compro a um preço razoavelmente elevado, sei que é um dinheiro bem investido porque vocês nunca desiludem em relação qualidade/preço. Excelentes. Super recomendo.
First time shopper. I ordered jumper in two sizes wanted to make sure one would fit. As im planning for my sons wedding. Received and neither one fit to my disappointment. Tried to contact customer service for ticket to return and received a reply made to order cannot receive refund. I'm the only working parent my husband is disabled and do not freely spend over $350 freely. Very disappointed with customer service policy and product.
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problems.
Please be kindly noted both products are Made-To-Measure. It means we did not have any product in stock, no matter standard size or customized size. After you placed this order, we asked our suppliers to tailor 2 NEW jumpsuits for you specially. We clearly state the following information on the product page, under "Add to Cart" button:
【This is a Made-To-Measure item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.】
We are sorry that you did not notice it before. Based on our policy, usually we are unable to accept return for any quality Made-To-Measure item. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =24344631 in our ticket center and provide Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I regret to hear all the 4 shirts did not fit for your grandson. Please be noted all our products are made based on our own size chart, which is different from your local standard. In order to help our customers select the best suitable size, we state measurements for each size on every product page. For your 4 shirts, the measurements are as below:
Size: M Bust: 39¼-41¼ inch
We require your kind cooperation to measure your grandson first and refer to the size chart to decide which size to take. If you just pick his normal size without refer to the measurements, the clothes always do not fit properly. We appreciate your kind understanding in advance.
But I truly value you as our customer, so I had conducted new Ticket ID =24356730 in our ticket center and provide a new Special solution for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.