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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I got a dress that I received that I was unhappy with, not like the picture. I tried to return it and they make you jump through hoops. They didn't let me return it. Poor Poor customer service. Don't buy from this company
This website steals all your information illegally just by visiting it and makes you a member without even asking. When I ask them to delete my membership and unsubscribe me from numerous spam mails that they send me everyday, they tell me something is wrong and they can't delete my account or unsubscribe me. Consider what kind of terrible surprises you may experience in case you purchase something.
Hi Yetkin,
Thank you for writing a comment on our page. We respect your privacy and take your online safety seriously. More information can be found on the link below:
https://www.lightinthebox.com/nh/Privacy-Note.html?prm=1.1.87.0
You can easily unsubscribe from the email by clicking on the following link:
https://gw.lightinthebox.com/index.php?main_page=email_subscriptions&prm=1.29.156.0
For any other issues you can contact our customer service from within your account.
Happy to be at your service!
LightInTheBox Customer Service Team
I placed an order, after verifying with the support service that it would arrive in time for the 24th.
Eight days after I ordered it finally showed up in their "tracking" site, as "Arrived in Jamaica, NY". According to any tracking facility I can find, including the USPS, it has not even been delivered to them as of yet, and today is the 21st. Still shows arrived in NY.
When I explained to support, again, that I wanted to start a refund, as there's no way it will magically appear in time for a Christmas eve party, I was told to be patient, and wait another week. Uh, what? No, I don't need it after Christmas. I have not heard back from them, and regret not looking them up prior to ordering, as this appears to be a widespread issue. I ordered other items from a similar retailer who utilized the same shipping service as Light in the Box, and their items arrived 2 weeks ago - ordered on the same day. Avoid this place!
Hello,
Thank you for writing a comment on our page. I can understand that you are eagerly awaiting the shirt for the xmas party. Please don't worry, the parcel is being handled by USPS, delivery is due for today!
Tracking information:
https://t.17track.net/en#nums=9200190281670523235795&fc=21051
In addition that this order will be delivered within promised schedule. Allow me to point out that for this order, you've chosen our second tier shipping method. The tracking results will only be updated once the package arrived at US soil. Only our premium expedited shipping method will have live tracking updates from the day of dispatch.
We have sent you an email (ticket #25020052) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Ordered a shirt. A totally different shirt came. I've tried for days to get a response to my complaint. No response, no number to call, no email. Just endless challenges to get anyones attention. Will never, ever, order from this company again. -- Wish I could select no starts.
Good morning,
Thank you for writing this review and reaching out to us.
I am very sorry that you've received a wrong shirt and troubles to contact our customer service. This issue is considered as very serious, The sourcing manager assured measures will be taken against the supplier. Please accept our apologies for having let you down. We will immediately proceed with reimbursement, the shirt doesn't need to be returned.
We invite you to check your mailbox (ticket #25020041) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Total B. S. Took my money no record of my order and no way to contact. Chinese bulls****. Steer clear
If they had a negative rating I would apply it
Hi Dave,
Thank you for taking the time to write a comment. If understood right, you've made an order but can't find it on the website. Can you please share your order number, so I can have a look? Please check your mailbox, under which the account was created for the confirmation mail. Sometimes our emails will be passed as spam, so please be sure to check all folders in your mailbox. Please ensure that you are logged into the correct account to check order.
Your cooperation is highly appreciated.
LightInTheBox Customer Service Team
Do not order from this site! The quality of the tops I purchased were very poor. Very cheap thin fabric and one of the necklines was totally off center. When I try to request a return/refund they ask me to send them a picture of the issue. How can I send a picture of poor thin cheap fabric? They don't make it easy to get a refund. I paid extra to have the tops here in a few days and it took a week and a half. $80 bucks down the drain!
Hi Angela,
Thank you for reaching out to us. We are very troubled to read that you are unsatisfied with the quality of the shirts. We are committed to selling good quality products at an affordable price. Unfortunately the order number you've provided cannot be found in our database. Can you please share your order number? Please don't worry, based on your details you shouldn't face any trouble obtaining a full refund!
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I ordered from them once. I ordered a sweatshirt and sweatpants that I wanted to put designs on myself as a Christmas present. Placed the order on November 10th. It said 5-7 business days for delivery and it still has not come 5 weeks later. I asked for a refund because I will no longer have time to make it in time for Christmas. They offered me a $10 coupon off my next purchase. I told them that was unacceptable, as I no longer will be able to give it as a gift and I never heard back from them again. With this as my first experience I would say stay far away from this company.
Hi Lisa,
Thank you for leaving a review on our page. I am very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? You can also easily contact our customer service from your account.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Not arrived after few weeks waiting. Claim rejected, no answer. Marked as delivered. I will never buy again. I have been told I will get my parcel 4-6 business days, but then I have been told after one week has been dispatched and till now I did not get it
Dear Lukasz,
Thank you for leaving a comment on our site.
I am very sorry that you still haven't received this order. Your concerns are totally understandable, but please don't worry as we can help you sort this!
According to Royal Mail your parcel was delivered on the 6th of December. The logistic department has begun conducting an investigation with the courier, and will try to claim back the amount. Be aware that we very pity that this situation can happen and want you to know we won't let you in the cold. You've made this order on our store in good faith, and in case of problems, we can return this back. In addition, we encourage all to report any issues immediately to our customer service.
We have send you an email (ticket #25019936) to further assist you with this.
Thank you for your kind cooperation.
LightInTheBox Customer Service Team
If I could give this site negative stars I would. I bought a $50 dress, checked the sizing and the return policy. Come to find out the material is worse than Halloween costume material, the zipper didn't work, and the sizing was way off. It looked like I belonged in a horror movie. Because I knew I had 7 days to return I immediately looked to file a return ticket. The site didn't clearly show to to do that but eventually finding it I filed a ticket and waited for an email telling me that though the product came from an American warehouse I'd have to pay to ship it back to China. They Acknowledged that the cost would likely be more than the item so I could keep it and get 20% off of another dress or 10% off and keep it. Oh and the return wouldn't be processed until 20-30 day when it was "received" by the Chinese warehouse. Are you kidding me. This site sells garbage from China. If the pandemic taught me anything it was that the country is full of people who deceive and I should have learned that lesson before being out $50. That's messed up. They're conning people every day. I was the unlucky person today…don't be that person!
Hi Jill,
Thank you for reaching out to us on sitejabber.
I've checked the photo you've added in the previous ticket, we owe you our sincere apology for having sent this dress. The difference between the dress you've received and the one on the website is as clear as day and night. We'll make sure the supplier doesn't get away with this, so we can avoid other customers facing this very unpleasant situation. You were given the option to return for a full refund, or keep it with a 30% partial refund. Obviously, we would have fully covered your return expenses, together with the total purchasing amount, if you had decided to return the dress. Unfortunately, we don't have a warehouse in the States, the address you saw printed on the package is the USPS depot. I'm sorry a misunderstanding seems to have occurred, since you've told us you agreed to keep the dress with a partial refund.
We have sent you an email (ticket #25019925) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I ordered a family matching ugly sweater. After I ordered all I receive says completed order then that's it? I didn't receive any updates in my email? And in my bank account they took the money out already for my order worth $93.10.
Where is my order then? Tracking number? Updates?
Hi Divina,
Thank you for leaving a review on our page. I am very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? In addition a 1st confirmation email will be sent on the day that we've received your payment and a 2nd once the parcel was dispatched. Sometimes our emails are marked as spam, so please also check those folders. You can also easily contact our customer service from your account.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I bought an ugly Christmas sweater for a Christmas party. When I received it, the screen print was shabby and the word Christmas carried over from the last print. Poor quality for what I paid for this item.
Hi James,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I purchased 2 large jackets form this co. 1 was correct, the other fit like a Chris Farley jacket - way tooo small. I made attempts to have the item replaced multiple times with the correct size. They are in China so every correspondence is a 24 hours process. They said I needed to prove it was the wrong size so I played their game and sent photos, my measurement 41 regular and pointed out there were two jackets in the order and one was correct and they were both large.
They said it would not be economical for me to pay to return the jacket and then pay to mail the replacement and that it would take 30 days each way. So they offer a 20% store credit or 10% refund. The item is useless to me. I declined the absurd response and insisted they either send the correct item or refund what I paid for it. A week into this huge waste of my time, they said they have policies and that I had not proven it was the wrong size so they would do nothing.
In addition to this blatant scam, beware that they are run out of China which means your order will take about 30 days to arrive. I may have missed this when I ordered, but somehow they charged me $33.63 for shipping and insurance. If your foolish enough to order anything from this company and have any problems you will be strung along until they think they can make you just go away. They will not make any reasonable effort to fix anything and will cite their policy which is to keep all of your money and not provide the product you ordered.
I filed a claim with PayPal today and imagine that will resolve the issue.
Horrible company that has a nice website designed to suck you in. BEWARE and buy from a reputable seller.
Hi Daryn,
Thank you for reaching out.
Please accept our apologies for having faced this very unhappy shopping experience. Allow me to point out that all the clothing is advertised with a separate size chart, directly under the photos of each item. When I compare the measurements of both jackets, it strikes me there is a big disparity between the given measurements. For reference, I will copy the measurements directly from the size chart below:
Bust: 40¼-41¾ inch
Height: 67-69 inch
Weight (kg): 60-65 kg
(https :// www.lightinthebox. Com/en/p/men-s-hiking-windbreaker-outdoor-solid-color-windproof-anti-tear-top-cotton-fishing-climbing-camping-hiking-caving-army-green-blue-khaki_p8408318. Html? Sku=1_9808|2_288)
Bust: 46½ inch
Length: 27½ inch
Sleeve Length: 25½ inch
(https://www.lightinthebox.com/en/p/men-s-hiking-fleece-jacket-outdoor-windproof-warm-soft-comfortable-winter-jacket-cotton-full-length-visible-zipper-fishing-climbing-camping-hiking_p8130329.html)
If the measurements of one of the jackets would have been different compared to those indicated on our website, then photos as evidence would have allowed an immediate refund or exchange, without the need of returning it back to us in China. However if the measurement did match, then we can help you return as per return policy. In addition I've found that your order reached you within promised schedule. Please note that we count the shipping delays of 5-9 business days from the day your parcel left the warehouse. Your parcel was dispatched on the 3rd of December, and delivered 10 days later on 13th.
We have sent you an email (ticket #25019620) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
This is your sign to never ever use this website. They have a plenty of positive but yet fake reviews that make you feel confident. I ordered dress that was completely off sizing (S felt like L) and I could not return it. They suggested me to return it and pay for unit and the cost of the return would exceed the purchase cost, it makes absolutely no sense. All they offered me was $10 refund when I paid for the dress $100. Absolutely horrible customer service. It feels like scam. You can go to Aliexpress and get dresses that they sell for hundreds of dollars much much cheaper and it would be the same exact dress. Just please do not waste your money. I guarantee you will be disappointed.
Hi Marii,
Thank you for reaching out.
I am sorry that you've faced a disappointing experience with our store. I've found there was 1 order under your account, you bought this dress for the total amount of USD 73.11. Your return request was handled by one of our agents last week. It is important noting that sizing problems can be in general avoided, since we indicate each item with the exact measurements on the website Given the relative low value of the dress, my colleague suggested you of keeping the dress with a 30% partial refund, or 40% rewards. I am sorry that you found this unfair. Keep in mind that the return postage would cost around $30, so keeping the dress with a partial refund would make sense from a financial standpoint. The option to return the dress however is still open, in case you should, you have regretted this decision. Also allow me to add that we buy all our products directly from large suppliers, and can sell the clothing at competitive prices like other large retailers such as Aliexpres.
We have sent you an email (ticket #25019614) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Bad quality, return process impossible. Customer Services even described return process as 'hassle' so had to settle for 20% off price of a garment which I will never wear!
Hi Judith,
Thank you for leaving a comment.
We strive to offer good quality at an affordable price. We also believe returning an item should be easy and straightforward. There could have been a misunderstanding, since we couldn't spot quality problems on your photo, you were offered to either keep the garment with a 20% partial refund, or a return for a refund. Would you please briefly describe which aspects of the quality were unsatisfactory? If this can be proven, then please send us better photos of the garment outside the plastic packaging. This will allow me to make a claim against the supplier and seek full reimbursement.
We have sent you an email (ticket #25019609) to help you resolve this. Rest assured we will take full responsibility if any issues can be confirmed.
Awaiting your details,
LightInTheBox Customer Service Team
I ordered work trousers and never received them. They asked me weeks later to pay more money for delivery. They made a story that my address was wrong and have made no effort to get in contact. I have made all the effort to get in contact and no one has answered.
Thankfully I am using this as a great opportunity to make money from suing there misleading company. They have caused issues for my work and believe me, I will be reimbursed.
I ask anyone who has also had issues with lightinthebox to get in contact with me and I and my lawyer will help you.
My dad works in law enforcement, and I have seen him sue for much minor than this. So trust me folk, they won't get away with this one! All it takes is to mess with that one wrong person.
Merry Christmas and I'll see that everyone's money is refunded.
*******@gmail.com
Hi Jordan,
Thank you for leaving a comment on our page. I am sorry to read about the difficulties you've faced with receiving your order. I presume that you've refused to pay the custom duties, the parcel was sent back? Should there be any problems with the delivery, then we can help you obtain a refund. Can you please share with us your order number or contact details? For any other issues, you can contact our customer service directly from the website.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
Ordered a shirt from this store. The shirt in the advert. Appeared to have gold glittery type adornments. When I recieved it I was upset to see that the shirt was basically "Blah" Colors are not vibrant as they appeared. Overall drab looking. I won't be purchasing anything else from them.
Hello Pamela,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Our order is over a week late we've sent 6 emails we have looked for a customer service phone number by all means.
No communication from light in the Box we only get more sales emails by this by that more junk.
The order is Too Late now.!
Our order is a week late with zero communication. LITBs tracking failed to work. Litb, please call us or simply REFIND.
Hi Michael,
Thanks for leaving a comment on our page.
Please accept our apologies for the troubles you've experienced while trying to reach out. It seems until present we didn't receive your emails. A support ticket can be created from the website. If this was done correctly, you would first have received a confirmation email, followed within 24h by a response from one of our agents. Unfortunately, we currently don't have a hotline available. Please don't worry, according to the logistic department your parcel will be delivered through the course of next week.
Tracking website:
https://t.17track.net/en#nums=9405528206335480358156&fc=21051
Due to the peak season, it will be delivered a few days later than first anticipated. In case you can't use the items anymore, then you may refuse the parcel upon delivery. We will process a full refund once you were able to do this.
We have sent you an email (ticket #24976306) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
These reviews must all be fake or this company would never get above 2 stars. Their size chart isn't even close. They say their clothes' are normal US size and I was stupid enough to believe it. XL fist like a medium. Took 3 weeks to arrive and it's flimsy, cheap material. Now a week from Christmas and I'm scrambling to find something else. I even have to email them for approval to return. What do you want to bet that email goes unanswered? Couldn't be more disappointed.
Hello Richard T,
Thank you for writing this review and reaching out to us.
I am sorry that you have faced this very unpleasant and disappointing shopping experience. Allow me to mention that we sell our clothing with their exact measurements indicated in both centimeters and inches. This is the reason why we usually won't consider a sizing issue as a quality problem. On this subject, can you briefly describe which aspect of the quality were unsatisfactory? Your answer will allow us confronting the supplier, and help us take appropriate measures. In any case please do not worry, we can claim a full refund without you having to return the shirt.
We have sent you an email (ticket #24976285) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I am extremely worried. This was my first time purchasing from this company. It was to be my Christmas gift to myself. My order - 6 items - was just above $200. There does not seem to be a quick return process. I communicated my refund request on the day of receiving the order. I submitted a refund ticket request for each item individually. Each ticket included a picture of the items - still intact. No refund ticket has been issued. I cannot afford to give them $200 dollars for nothing that I can use. I am anxiously awaiting for this return process to be finalized.
Hi Sharon,
Thank you for having reviewed our store.
We regret that dresses weren't satisfactory, and take this kind of complaint very seriously. A return can be requested from the website, by selecting each item that needs to be returned. I saw that the return instructions were provided 4 days ago. Have you already found the occasion to return the package? Once the parcel reached us, it will be subjected by the quality checks of our warehouse staff. If they can find that 1 or more dresses look different, then we will submit a claim against the supplier, and include a refund of your return expenses.
We have sent you an email (ticket #24967604) to further assist you with the return procedure.
Awaiting your details,
LightInTheBox Customer Service Team
Paid premium for expedited shipping. Had no idea it would take sixteen days to pull, pack, and deliver one hoodie. Do not get taken like I was!
Hi George,
Thank you for having reviewed our store.
I am very sorry we couldn't have your order shipped on time. When looking on the website, I see that the hoodie was advertised with a 1-3 business days processing time. Unfortunately, due to the current peak period, the supplier wasn't able to cope with the increased demand. We apologize for this delay. The package was shipped 2 days ago, and according to DHL will be delivered on Monday the 20th. You can follow it on the link below:
https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=3572583523
We have sent you an email (ticket #24967589) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laurie,
Thank you for leaving a review for our store.
I am very sorry that the dress wasn't satisfactory and will try my absolute best to quickly helping you resolve this. It is absolutely not acceptable that you've received a product that looks different from the pictures on the website. Please don't be mistaken, we take this type of problem very seriously. I saw my colleague asked you yesterday to provide us with more details, alongside a photo. This will help us confirm the problem, and allow us to seek full reimbursement without you needing to return the product back. However, if you simply dislike the products, then we can immediately help you to return the parcel.
We have sent you an email (ticket #25025864) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
We are looking forward helping you with this!
LightInTheBox Customer Service Team