Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Great prices and the products I ordered are good quality! I even got customer service in my own language (finnish) and ordering was very easy!
It so bad and cheap look a sleeping
To much money for the quality
Shipping time was ok but I never buy for them again
We ordered 2 spinners for our boy at the 23rd April. It was debited my card on the 24th of April and confirmed shipped the 27th of April. We paid extra for express shipment with delivery within 5-8 working days.
IT HAS STILL NOT ARRIVED! I complained after almost 2 weeks and their first response was that I ordere it by post. Wrong! And then they offered approx USD 2 in credit on my next order. I told them this wasn't of interest and they gave us 50% saving on the extra shipment cost for express delivery. The tracker on my shipment responded for the first time 21 May and confirmed it was shipped 22 May. Almost a month after i paid for it and they confirmed it was shipped. IT HAS STILL NOT ARRIVED.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15463373 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I RECENTLY WROTE A REVIEW PRAISING THESE IDIOTS..., NEVER EVER AS LONG AS I LIVE. Will i ever shop there again, after re-sending my item, (cause the first one was sent somewhere else) i got charged 16.50 pounds for receiving my item after already paying for shipping... DHL was the courier... i paid for royal mail to deliver my item light in the box contacted DHL to deliver it NOT ME... i have complained to DHL but they are insisting that i pay them for handling my goods which was a tiny parcel that could of been posted through the letterbox... i could of bought my item FAR cheaper in the UK than what it cost to get it in my hands... and concerning the item... ITS ABSOLUTE RUBBISH... for your own good and if you respect you hard earned cash do not waste it on these money grabbing FOOLS... they have no respect for their customers and their customers have no way of getting in touch with them... they previously said we have sent you your replacement item by fast track on us (that's when i could get in contact with them). And "PLEASE" "could you write a good review about us"... get stuffed i say... why what have they done for me except cost me a lot of my hard earn money for crap...
"This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=13227099 in our ticket center and provide a solution for your case. Please log in your light in the box account--go "" personal center""--""my ticket"" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation."
I have been shopping on LightInTheBox site and am very happy with all my purchases so far, the sizing has been perfect and the products are all fantastic!
I BOUGHT A QUADCOPTER UDI U818A AND I GOT IT WITHOUT CAMERA. I wrote review on seller page and they delete it. I ask them to verify other sites that sell this UDI model and see that should came with a camera and after 2weeks they told me that the UDI model U818A it comes without camera. Totaly not true. I tried to write another review on seller page but if you dont rate it with 4-5 stars, they will delete it."
“Dear customer,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Sincerely,
Lightinthebox
I had an issue with the dresses but it was resolved by the company. I will be using them again, especially since I need custom made garments.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that both dresses did not meet your satisfaction. But we did not stop replying you. Actually we provided you a new solution via Ticket 21633669 on November 30th. However, we did not receive your reply until now. So we were unable to help you further. Hope you understand it.
Anyway, I will re-follow up your case and will help you resolve the problem with our greatest effort. I had conducted new Ticket ID =22704804 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Im so happy because I bought many things on this site. All things are good quality and prize is very good. My overall ratings is 5 stars.
I had written a review on their website and miraculously it vanished. My original review was that the clothing looks great online, but when you receive it, you realize that the quality is poor and nothing like the pictures. I tried to return it as it falls under their returnable policy, but they stick it to you twice when their return options are keep the item and get 20% in reward dollars (so you can buy more of their cheap quality merchandise) or keep what you ordered and get 10% refund back OR the icing on the cake is return everything back to China which will cost you more than what it was worth to receive all of your money back. What a joke when Light in the Box (LITB) has a shipping facility in Spring Gardens NY which is where the package came from. Do yourself a favor and don't buy anything from LITB, its not worth the stress or losing your money over. I should have learned my lesson the first time when I tried to return something and after sending several emails and not hearing from their 'customer service' they said it was already past the return window. So what do we learn as we walk away from this? BUY AMERICAN PRODUCTS.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
His company is a scam! I ordered a product for my daughter a year later never received it and they are refusing to give me a refund!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25341344, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Awsume deals, great prices, fast respose to questions and checkouts! Products have always been packaged well and delivered fast. Great site for good deals! Recomend to all. Thanks/////
There was no information about the Return adress and conditions. Spezial return reasons and pictures were wanted. The E-mail was formal and unfrendly - very untypical for a online-shop.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for any inconvenience caused.
Please be assured that we will take your feedback seriously. We will improve our policy and try to facilitate the return progress in the near future. We appreciate your understanding in advance.
I had conducted new Ticket ID =23453637 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Loved the dresses I ordered but they are not true to size… one fit well, the other was made for a Barbie doll sized person… it was a xxl, I gave it to someone who wears xs, oh well, I blessed someone
Ordered February 3rd. Got order 20 days later. Needed for a wedding, that's why I placed the order that early.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102481395 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Sold us a defective product and won't give us refund. Don't waste your time and money. Made in China. Should've known better.
Hi John,
Thank you for leaving a review for our store.
I’m really sorry to hear you were having issues with your order- please accept my apologies for the inconvenience caused. You might have missed the response from my colleague yesterday, you were offered a full refund without having to return the damaged item back.
We invite you to check your mailbox (ticket #24649380) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I am all over satisfyed with Light in the box. Sometimes the fabrick is terrible and the the items do not fitt, Then the people at Light in the Box orgenize things to my satisfaction.
First shirt arrived XXXL did not fit. I take an XL lol
2nd shirt never arrived
Dealing with customer service - nightmarish
Lost my money $40+
#*******
Dear Andrew C.
This is supervisor from LightInTheBox.
I feel sorry for the shirt not fitting. Please note that our size may be differ from your local size: this is why we put our size chart on each cloth.
Particularly, you could check it for the shirt you purchased here: https://www.lightinthebox.com/p/men-s-party-going-out-vintage-boho-chinoiserie-all-seasons-shirt-floral-print-classic-collar-long-sleeves-cotton-linen-medium_p6315611.html#size_charts
Also, I believe there is a misunderstanding for the 2nd shirt: your order #28880496 contains only one item. Is that maybe you're referring to another order of yours?
In any case, we offer 14-day return policy for non customized items. So please don't worry, as we can assist you on the return for the shirt. We'll also help to find the 2nd item you mentioned.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18275214
Thank you very much.
1st shirt. Blue. 3x
2nd shirt. Blue. 4x
Ordered 1 blue. 1 brown shirt. 3x.
Received 2 blue shirts. 1 3x 1 4x.
Where is my brown shirt?
How do I get this right? Thanks, John Barron. *******594
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26114023, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.