Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Online shopping is a lot fun. I especially love that I can swipe on the pictures while scrolling to see the back. Thank you so much Light in the Box!
Sorry but I have already sent in my review earlier. I was very pleased with the products that I received. Thank you, Cheers, Gary.
I made an order of 10 items and just one was not as expected, so I am very glad with my experience and would recommend this page to my friends.
I received the items and was very pleased with them. My only issue is that I notice there is no way to order a woman's item for a short woman.
Easy to find what I want, plenty of choices with good value, and no need to worry about price tag. It is an enjoyment to shop and view this site.
I have ordered from LightIn The Box several times and had a good experience. The goods were in pristine condition on arrival, and DHL delivered the goods to Finland faster than expected.
Merci beaucoup service client excellent, item on Time, bien cordialement votre, contente de faire affaire avec votre compagnie, continuez votre bon travail, contente de faire affaire avec vous
One of the items I received is the completely wrong style and size, and still haven't heard back about getting it replaced
Very nice wedding hats they fit nice and they wasn't flat at all very nice colour and it arive in time for my nethews wedding I would recommend to a friend as long as they get their goods in time
Items that I have ordered are good quality and the shipping is always fast compared to other companies.
Almost everything is right size, as in the pictures, bright colors, easy to maintain and secured delivery
No way to contact this Company. Although they claim to have customer service, THEY DONT. Will report them, and spread the word on Facebook and Twitter to keep away from this fraudulent Company.
I ordered an xbox one controller and a Wii U Controller from this site for Christmas gifts for my boys. I ordered on December 8th, I got a confirmation email with order number. On the 12th I got an email saying the order was delivered (no tracking number) and it would arrive in 5-8 business days. I STILL HAVE NOT RECIEVED MY ITEMS. I have attempted to contact them, but the only contact information I have found is an e-mail. NO RESPONSE FROM ANY E-MAIL SENT. I will be calling my bank today to let them know what is going on. Hopefully I can get the money back one way or another. BE AWARE!
It has been great on every transaction. Even when I returned something the transaction went very well.
Put them on my feet right away and enjoyed the way they felt, I'm very happy with this purchase! I'd recommend them to any of my family and friends.
Shipping was easy to track, the watch is beautiful, and I've had positive experiences with lighinthebox.
I ordered a Christmas present on 8th Dec for my wife. I ordered it to come days before we moved house but in time for us moving house, but it didn't arrive. Although we had set up redirecting with the Royal Mail, the Royal Mail missed the package, they accept responsibility. I contacted Lightinthebox to explain. I got an automated message explaining that the package will be delayed because of Covid. I messaged them again to explain that that wasn't the issue. I recieved an email from a supervisor explaining he will take charge. I informed them of my new address. They informed me it would take up to two weeks to get the parcel from the Swindon mail office to their warehouse in London. I emailed them again yesterday 45 days after the initial order, to inform them again of my new address. I recieved an automated message this morning informing me that if I do not provide address then the package will be stopped and not delivered. I informed them this morning that I have given my new address three times. I recieved an automated message apologizing for the delay due to Covid. I responded with my address again. Waiting a further response. All I want is the package delivered to my house. If anybody official is reading this then please contact me. Order No **************.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are really sorry that you provided wrong address when you placed this order. Please be noted we need to wait for the package to be returned to Royal Mail warehouse firstly, then we can ask Royal Mail to arrange a re-delivery for you.
Since Jan. 9th, we had contacted Royal Mail many times to ask whether the package had been arrived at the warehouse or not. Their response was always "No". We were only informed by them the parcel arrival on Jan. 22nd.
I have asked our logistics department to request a "re-delivery" for you already. The package will be re-delivered to your new address in Sandbach.
I also had conducted new Ticket ID =22704535 in our ticket center and will provide you more details about the re-delivery later. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Have found items quite nice and very affordable… shipping is reasonable when items are coming from overseas
I buyed many thing in this online store and all were very good and usefull things, excellent quality and price. I recomend this online store strongly.
I purchased 2 large jackets form this co. 1 was correct, the other fit like a Chris Farley jacket - way tooo small. I made attempts to have the item replaced multiple times with the correct size. They are in China so every correspondence is a 24 hours process. They said I needed to prove it was the wrong size so I played their game and sent photos, my measurement 41 regular and pointed out there were two jackets in the order and one was correct and they were both large.
They said it would not be economical for me to pay to return the jacket and then pay to mail the replacement and that it would take 30 days each way. So they offer a 20% store credit or 10% refund. The item is useless to me. I declined the absurd response and insisted they either send the correct item or refund what I paid for it. A week into this huge waste of my time, they said they have policies and that I had not proven it was the wrong size so they would do nothing.
In addition to this blatant scam, beware that they are run out of China which means your order will take about 30 days to arrive. I may have missed this when I ordered, but somehow they charged me $33.63 for shipping and insurance. If your foolish enough to order anything from this company and have any problems you will be strung along until they think they can make you just go away. They will not make any reasonable effort to fix anything and will cite their policy which is to keep all of your money and not provide the product you ordered.
I filed a claim with PayPal today and imagine that will resolve the issue.
Horrible company that has a nice website designed to suck you in. BEWARE and buy from a reputable seller.
Hi Daryn,
Thank you for reaching out.
Please accept our apologies for having faced this very unhappy shopping experience. Allow me to point out that all the clothing is advertised with a separate size chart, directly under the photos of each item. When I compare the measurements of both jackets, it strikes me there is a big disparity between the given measurements. For reference, I will copy the measurements directly from the size chart below:
Bust: 40¼-41¾ inch
Height: 67-69 inch
Weight (kg): 60-65 kg
(https :// www.lightinthebox. Com/en/p/men-s-hiking-windbreaker-outdoor-solid-color-windproof-anti-tear-top-cotton-fishing-climbing-camping-hiking-caving-army-green-blue-khaki_p8408318. Html? Sku=1_9808|2_288)
Bust: 46½ inch
Length: 27½ inch
Sleeve Length: 25½ inch
(https://www.lightinthebox.com/en/p/men-s-hiking-fleece-jacket-outdoor-windproof-warm-soft-comfortable-winter-jacket-cotton-full-length-visible-zipper-fishing-climbing-camping-hiking_p8130329.html)
If the measurements of one of the jackets would have been different compared to those indicated on our website, then photos as evidence would have allowed an immediate refund or exchange, without the need of returning it back to us in China. However if the measurement did match, then we can help you return as per return policy. In addition I've found that your order reached you within promised schedule. Please note that we count the shipping delays of 5-9 business days from the day your parcel left the warehouse. Your parcel was dispatched on the 3rd of December, and delivered 10 days later on 13th.
We have sent you an email (ticket #25019620) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.