Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Great! Although company is based in China they ship quickly and offer very unique but high quality items at a great price.
I ordered 2 iPhone cases for my phone and one of them where already broken when I arrived it in the mail.
Ordered 5 '3 D' shirts, got pure crap from China. One shirt is not recognizable at all. Stay away from this company!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101189647 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I gave earlier bad view on Lightinthebox company due to their bad products but now they have returned me back my money.
Worse material. I ordered two two men suite and on package which I received is mentioned women suite. I ordered XL size, so even it is large, I can wear it. But it seems XS and quality is not bad but worse. And now once I ask them to return their items, then they are quite and not answering. So never get experience with this site, otherwise you will lose all your money (you can also see box size compare to my foot and can imagine that how good quality of 2 three piece suites can come in this)
Light In the Box is the best online shopping site. Prices are very reasonable, good quality products and lots of promotional items.
I would like to strongly caution people from using Light in the Box. Poor quality, extra charges, poor communication, deceitful return policy
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25317201, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Very nice clothes. Good quality. Just a bit confusing because of the sizing. Love the styles. Prices are great, delivery is timely.
I have ordered over 20 items from Light in the Box and satisfied with everything. Colors match the picture. Cook stuff.
Cool things to select from, easy to order, orders are always correct, Comes USPS so I don't have to mess with Fed Ex or UPS trying to find us in the mountains.
Good service, shipping does not take long, they have good customer service, they respond quickly by chat to any eventuality, I am very satisfied with this page. (Buen servicio, el envío no lleva mucho tiempo, tienen un buen servicio al cliente, responden rápidamente por chat ante cualquier eventualidad, estoy muy satisfecho con esta página).
I purchased clothing that was advertised as linen. What arrived was synthetic. Now I'm in a struggle to get my money back.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101673050 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordering was easy plus I earned a discount, shipping had good notification, shoes are just as advertised and very nice!
Sometimes things are nice; sometimes they aren't! But shipping and notifications are always reliable and customer service responds quickly.
Great order overall! 5 stars for ordering, 4 stars for for products. Each product has a few little things that I wish could be better, but overall, very satisfied.
If you see something you like, just go ahead and order it; items do sell out completely and then you miss out! I've just learned this the hard way with a few summer items.
This is a very professional company. The items are high quality and are delivered as advertised. Will definitely continue to shop here.
Ordered on line - very pleased with articles received and awaiting more-will
Certainly order more in future - quality excellent as well as material
I started buying stuff from lightinthebox.com a few years ago and always received decent quality items. I recommend this site to everyone!
Great product for the price but am currently waiting for my last palette to be sent as i havent received it yet.
Great product, excellent price, looks like the picture. Delivered in the time frame. I am very happy with my purchase. Thank you
Good articles, excellent quality and plenty of choice
I bought my wedding dress I went a size bigger just in case. It was to small would not exchange. Very unhappy
Hi Lisa,
Thank you for leaving a comment. I'm so sorry that the wedding dress was too small. Would like to help you exchange it for a larger size. Can you please tell us your order number? The sizing might run small when compared to your habitual North American size. For this reason we indicate all our products with their exact measurements --in both inches and centimetres-- on our website. This ensures the clothing can be ordered accurately and sold to different countries worldwide. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983388 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox