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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Vestiti di buona qualità. Servizio clienti eccellente, atteggiamento gradevole e soluzioni efficaci e risolutive.
I am not complaining about the product but about the service.
The product unfortunately doesn't fit so we would like to send it back. But as we actually recognize we have to send it to China although it was sent to us from a german address. This procedure is complete unacceptable. Beside this, we have no chance because german post is no longer sending packkages to china. If we had recognized this earlier we would not have ordered the product from your plattform and will not do further.
Best regards
Monika Merz
If you follow the sizing guide you will get what you expect.
I can never predict the fit of the clothing I order. Sizing varies so much between pieces.And the return procedure is complicated
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered 2 dresses; they came without a problem; first dress was fine (with a bit of adjustments made) and nice material; second dress was ordered in a 5x, was a cheap material, looked more like a nightgown and nothing like the picture; fit my niece who is a size 8.
I worked with Megha from customer service regarding the second dress - she was absolutely wonderful and worked everthing out to my satisfaction.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28252460 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Le catalogue en ligne est Pau clair
Je n'ai pas reçu la totalité de la commande
Celle-ci est arrivée en plusieurs paquets et plusieurs semaines après la commande elle-même. Une autre faite plus tard est arrivée avant.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28252485 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am satisfied about order, delivery and payment metodh. Everything was perfect and the product very beautiful
The Jacket ist very warm uand smoothly. Iwear it every Day to walk outside or when I walk to work.
It´s really very warm, I only wear a T-Shirt under at more than minus 15 degrees in the Night.
With the best suggests. THX.
Good products but slow delivery. Clothes are smaller than U.S. measurements so be sure to check the chart before buying.
Ich bin mit den Artikeln von "Light in the Box" im allgemeinen sehr zufrieden!
Die Bestellung ist sehr einfach, auch mit dem Handy. Die Lieferzeiten entsprechen den Angaben, und
Die Ware entspricht der Beschreibung.
Ich freue mich, diese Seite entdeckt zu haben.
Liebe Grüße
I ordered Starfire cloth material front seats.
I received them after some days inside a plastic envelope. They seemed very light as cover, anyway I decided to try assembling them on my car seats.
The result was bad because my car has contoured seats. The cover remains taut and raised in the center of the seat back!
Sorry, but these covers are suitable only for car with flat seat backs!
I canot use them!
Unfortunately I don't know if I may send them back without exspenses! I live in Italy!
I tried to ask about these details before buying but nobody gave me an answer.
Please, introduce in the shopsite this possibility.
I am amazed about the quality of stuff I am receiving from light in the box. I cannot complain about anything having too poor quality. Delivery length as well is pretty satisfying.
I will advice people not to buy from this company. The pictures shown on their adverts and websites are computer enhanced. The product they'll send to you are of the poorest and lowest quality. I bought 2 shirts for £42, and after receiving the parcel, I couldn't believe my eyes. I will not buy the 2 tops for even £1. I have asked for an immediate refund. The sewing is as bad as it seem. Anyone who thinks their products are OK after receiving them is not normal.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28243767 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased from this site and was advised that products have been delivered. They were not delivered as i am home all day as cannot drive. It seems the products are in two post offices far from my home. If i cannot drive i cannot take them. I paid for freight and now have them sitting in two different sites. I will not use this company again. No point in buying online to be lied to by the post and then two different products in two different locals.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28243776 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
There are insides seems that run down either side that are quite uncomfortable. A true T shirt does NOT have these seems. Cost of return shipping is not worth the effort, which they count on.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28243790 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Love this place. Highly recommend. I always have gotten great customer service and quality products
After waiting and waiting and waiting, we did not received the ordered items and once we requested a refund we were only able to get a partial refund!? Why? I paid full price and getting back 40%? This is obviously scam and it's all setup! Be smart, close the browser, don't buy from them, unless you want to be scammed. It's up to you!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28243840 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered an item based on the picture and description, realizing that it might not be exactly what I wanted; It wasn't. The return requirements seemed too onerous and costly to make returning the item a realistic option. I gave them a reasonable rating but not an excellent or outstanding one. But Lightning in a Box reached out to try to satisfy me. They refunded half the price while allowing me to keep the item. I think this reflects a strong desire to satisfy customers.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28229770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28252448 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox