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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Site is great
The shipping and sizing is very confusing and often wrong
Sur les 2 articles commandés, l'un ne convenait pas niveau taille. Le vendeur nous l'a intégralement remboursé dès que nous avons fourni des photos démontrant le soucis de taille. Rien à redire sur le vendeur. L'article qui ne convenait pas était super niveau qualité, couleur etc... mais hélas bien trop long et bien trop serré
The ONLY complaint I have is that it takes forever to get your stuff. BUT, the quality is OUTSTANDING! The shirts I got, get compliments ALL the time! They're breathable, stylish and just awesome! Again, ONLY problem being delivery time. STILL worth ordering! I know I'll be ordering more.
Ich habe diesen Pulli bereits zum zweiten Mal in anderer Farbe gekauft und bin wieder mega zufrieden. Das Material und die Verarbeitung sind top. Größe passt ganz genau.
High quality jackets, I highly recommend it.
I have purchased several times from lightinthebox,. You will find variety of things with high quality that are affordable as well.
Delivery very fast.
I was excited to make a purchase to only be disappointed later. Save yourself some stress and don't bother to order. You will receive the lowest quality product with a high shipping cost. Products are grossly misrepresented. When you submit a review, negative reviews are not posted. Customer Service will send you an email asking you to take a discount to keep this junk. When you refuse, you have to return to china, although the original product was shipped from the US.I spent over $200 dollars and received $25.00 worth of products.Don't get CATFISHED!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28281677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Awful misleading descriptions where on the web site they claim dresses material cotton/linen but are actually 100% polyester.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28281686 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Première commande sur le site, beaucoup de plaisir à le recevoir. Aucun soucis, les délais sont respectés et la livraison est conforme à ce qu'annonce le site
Je recommande!
Plusieurs commandes effectuées, aucun problème, livraison correcte dans les délais
This company is a joke! DO NOT ORDER FROM THEM! I placed an order at the beginning of February and MINUTES later canceled the order due to all of the bad reviews! I am still fighting to get my full refund of $106 and some change. I opened a dispute and they told me if I canceled the dispute they would refund me. They are giving me half of my money. Stating that the item is made to order. The order was canceled after 2 minutes! That's not even time to process the order! They sure didn't make the dress in a two minute time frame. What a scam this company is. I have NEVER dealt with any company quite like this. You really think this is the right way to do business. Yes, my fault for not reading all of the negative reviews you have before ordering. I will not stop leaving reviews everywhere I can until I receive my FULL refund! COMPLETE SCAM OF A COMPANY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28270969 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The items I ordered were good, but the delivery was slow. Would order new items, but don't expect to get quickly. Order in plenty of time before you need them.
I purchase mostly clothes from LITB but they have thousands of other fun things to shop, from garden gnomes to wallpaper and everything in between. The prices are great and their Flash Sales cut them even lower. This is a combination of many vendors so clothing sizes will vary; using the "cm/inches" measurements rather than the stated "sizes" is recommended.
I spend a lot of time shopping on my phone. This order arrived on time. All items fit well and are well made. Excellent value for the quality of the items!
High quality products, please verify size chart before ordering.
Vestiti di buona qualità. Servizio clienti eccellente, atteggiamento gradevole e soluzioni efficaci e risolutive.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseur du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Désormais, vous recevrez rapidement une assistance personnalisée.
J'ai créé le ticket # 28289293 pour votre problème. Le message de ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez l'examiner, nous attendrons votre réponse.
Mon plaisir de vous aider!
Sincèrement,
Mégha
Service client Lightinthebox