Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I order things from this site for vacations mainly. This way I don't have to go store to store to get new things I'd want on vacation. As well I don't over spend, items I find are reasonably priced and I'm able to do a larger purchase. And I have at times reordered a similar item if I love the first purchase.
I started last year when I purchased a sequence dress of a cruise and it was perfect. Now getting ready to leave again so I purchased some great vacation wear.
Après un échange avec le service client et la disponibilité et la compréhension de ce dernier l'article défectueux m'a été remboursé.
Merci au service client et à mon interlocutrice Megha.
J'apprécie cette réaction
Cordialement
Before I made my purchase I read the reviews. So I understood that the sizing was off some, ordered accordingly. The bottoms that I received were long but my can hem them up. Other than that, I love them. I also understood that the delivery is not as fast as others, so don't expect overnight. 5 stars because I did a little homework and my expectations were met.
Die Artikel wurden alle geliefert, das pro duckt ist perfekt.
Love all the items I have purchased. The fabrics are great as well as the fit. The styles are fashion forward.
The only problem I have is the time it takes to receive the order. Will continue to purchase.
The shirt arrived promptly after the order and fit properly. It is a bit longer and heavier than I expected, but still very useful.
Bought 1st one black. Size perfect. Ordered two more in different colours.
Site avec un très grand choix de produits et livraison toujours dans les délais prévus.
De beaux et bons articles.
Un vaste choix.
Et toujours une taille correcte si l'on suit bien les guides des tailles.
De très beaux tee-shirts agréable à porter. Un vaste choix. Merci
Très satisfait de mes différentes expériences.
De beaux produits.
Taille très souvent exact.
The communication with the customer Service is very good.
The dresses I ordered are as pretty as shown in the onlineshop and also the size tabel is a great help.
One dress is not so nice for me and I regret hthat the sending back is a little bit complicated.
This company claims to be custom fit so there are no returns accepted. There was no request for custom size information when purchasing. This is a clear case of bait and switch. I would look elsewhere for your business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Shipmemt and follow up are very good.
The marchandises are so so, some good some not as good as it looked on the pictures.
I order jeans thru light in the box. The jeans I love they fit perfectly. They are great pants and last long long time. The prices are legit also. I've never had an issue with them. The customer service has always been perfect too.from the time I place my order to the time I receive my order is usually about 10-12 days
I went by the size charts and then ordered a size up as I like my cloths roomy but they did not fit they way they should per the size charts too expensive to return so keeping and will give them away but will probabley not order again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102852614 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've been trying to return/exchange a swimsuit for over a week. They keep sending me the same email over and over. The swim suit torso is way small - obviously made for someone 5' tall. They refuse to send me a return label. Never again will I fall for cheap prices and doctored photos.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102799299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've ordered 25-30 items from LightIntheBox in the past 2 years alone. Even though they've been mostly polo shirts, everything has come as shown and described. The quality is as good if not better than any online shopping company with the exception of the "luxury companies" like Tommy Bahamas but at 1/10th the prices. I love their "flash sales" even though you can't use the membership shipping option with them but the prices are so low that it still is a great deal ($10-15/shirt incl. Shipping). The only thing that I've told them I'd like to see added is a view of the backside of the shirts, especially the different prints and patterns, not so much the solids. Shipping time is normal for where I live (HI) and they provide tracking information with each package.
I have ordered a mug. Looked nice on the picture but was even better when I received it. Well packed and quick delivered.
Everything worked good and I got a nice dress which I received in exchange for another dress I ordered but the color did not match. It went very quickly so I was very pleased and happy.
Orders product, came late and then was not my size. Your return policy is not user friendly. You're asking the buyer to prove the product does not fit and then you would need photos and you would decide if we get a refund. That is subjective that is not good customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102821942 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 3 Summer shirts. Took a bit longer than expected to arrive.
Worth the wait! Great shirts- good looking - nice for the summer.
I am fully satisfied with the Product - would / will order some more.
Gene
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103154458 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox