business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star
Tennessee
2 reviews
0 helpful votes
Follow Darin E.
Unfollow Darin E.
Send Message
Share Review
Report Review

Hit or miss inconsistent.
May 22, 2024

I would purchase a tremendous amount more from this company. However, the processing and shipping times are respectfully: absolutely horrendous. One time I actually received a previously ordered order after I received a new order I just placed. They really need to seriously fix this aspect of their business.

Date of experience: May 22, 2024
LightInTheBox F. LightInTheBox Rep
12 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102821920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
Follow charlene f.
Unfollow charlene f.
Send Message
Share Review
Report Review

Love this Dress
June 5, 2024

I was quite pleased with this dress! I love the color and how it fit! It is perfect for summer wear and one can either wear it dressy or as casual wear! It was also delivered early, which is another bonus to buying this dress! Thank you, Charlene

Date of experience: June 5, 2024
Canada
2 reviews
0 helpful votes
Follow linda m.
Unfollow linda m.
Send Message
Share Review
Report Review

Satisfied customer
June 5, 2024

I am a new comer for on line shopping so I am always looking for a user friendly,reliable honest service representable personel who give you the impressions that they care about keeping their customers satisfied.Light in the box has not been a disappointing site to shop,you order on line and they keep in touch thru out the shipping process without and they are ready to help out with any problems that may arise until you receive your package at home.Thank you lit in the box for giving no stress reliable service.

Date of experience: June 5, 2024
New Hampshire
3 reviews
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

Return policy bad
May 10, 2024

I did not clearly read return policy found other amazing sites all of which give you at least 14 days for a full return. Light in the box only gives yo 30% of what you paid. My mistake for not reading 😞 just know buyers there are some wonderful sites out there that will and they have faster shipping beautiful clothes and returns.

Date of experience: May 10, 2024
LightInTheBox F. LightInTheBox Rep
12 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102792125 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Send Message
Share Review
Report Review

Always a surprise...
May 10, 2024

So many of the items I've purchased fit and look quite different than the picture of said item. Tops are usually cut quite wide...not shapely like the advertised version. Pants are either too big or too small and I have ended up giving away SO many items...tops and bottoms. And yes, I check each and every items size guide. Sleeves are wider than pictured, v necks are not as low cut...I have a LOT of items that need adjusting with my sewing machine. Yes the prices are great but you never really know if the item is going to fit YOU properly or at all. Even when you're supposed to allow 1-2 cm mistakes. I've decided not to bother ordering anymore clothes.

Date of experience: May 10, 2024
LightInTheBox F. LightInTheBox Rep
12 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102792101 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
Follow Rudi D.
Unfollow Rudi D.
Send Message
Share Review
Report Review

1ste bestelling
December 17, 2024

1ste bestelling ontvangen, producten waren goed van kwaliteit.
Wat me wel verrast is dat je aanbiedingen krijgt maar vanop het moment dat je deze wil bestellen de prijzen helemaal anders zijn. Dit is een spijtige zaak en geeft niet veel vertrouwen. Vindt persoonlijk de verzendkosten wel hoog dat je meer dan 1 artikel wil bestellen ( vb 1 paar oorbellen, min 10€ aan verzendkosten?)

Date of experience: December 17, 2024
Netherlands
1 review
0 helpful votes
Follow Frank R.
Unfollow Frank R.
Send Message
Share Review
Report Review

Oké
December 13, 2024

Oké, keurig ontvangen, goed verpakt en artikel is, zoals op de foto's.

Date of experience: December 13, 2024
France
1 review
0 helpful votes
Follow Michelle L.
Unfollow Michelle L.
Send Message
Share Review
Report Review

Cadeau
December 13, 2024

J'ai offert cet article à mon ami qui était très satisfait du motif et de la taille

Date of experience: December 13, 2024
France
1 review
0 helpful votes
Follow Francis M.
Unfollow Francis M.
Send Message
Share Review
Report Review

Avis perso.
November 12, 2024
Updated review

C'est toujours avec autant de satisfaction, que je fréquente ce site. Les produits sont de bonne qualité, et à des prix très abordables.

Date of experience: November 12, 2024

Avis perso.
October 9, 2024
Previous review

Jusqu'à présent je n'ai pas eue de déception sur ce site. Tous les produits achetés sont satisfaisants.

Date of experience: October 9, 2024

Avis perso
December 26, 2023
Previous review

Très joli catalogue. Beaucoup d'articles intéressants et de qualité. Pour ce qui est de mon dernier achat, j'en suis totalement satisfait. Merci à vous!

Date of experience: December 26, 2023
Pennsylvania
1 review
0 helpful votes
Follow Luigi A.
Unfollow Luigi A.
Send Message
Share Review
Report Review

The products are absolutely 💯 great quality. Love the color, style and most than everything costumer service experience was great, although the swim trunk is much shorter than expected.

Date of experience: July 16, 2024
Romania
1 review
0 helpful votes
Follow Sorin L.
Unfollow Sorin L.
Send Message
Share Review
Report Review

Flexible supplier.
May 10, 2024

It's easy to place an order on this site, but, more importantly, safe and rewarding; I had a case where, for whatever reasons, the delivery was delayed. LightinTheBox was quick to make amends granting not only a refund but also a discount for future purchases. Love it.

Date of experience: May 10, 2024
Greece
2 reviews
0 helpful votes
Follow HARALABOS Z.
Unfollow HARALABOS Z.
Send Message
Share Review
Report Review

Some issues but solved with customer care
September 1, 2024
Updated review

I ordered pants following the size guide and one of the pants is larger. Customer care refunded. Quick response.

Date of experience: September 1, 2024
LightInTheBox F. LightInTheBox Rep
8 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103067376 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox


All good but pants...
March 13, 2024
Previous review

All orders except pants were OK. Two out of three pants, that I ordered according to the size guide, were two sizes larger from the size I wear, and I even ordered one size smaller. Example, I ordered a size 40 for my 100cm waist and the one arrived is 107cm. Both are unusable. The pants size guide has nothing to do with the real size of what they sell. T-shirts are OK.

Date of experience: March 13, 2024
Texas
1 review
1 helpful vote
Follow Leon B.
Unfollow Leon B.
Send Message
Share Review
Report Review

I have been having the WORST experience with LightInABox. Whatever you do pay a few dollars more elsewhere and DO NOT buy from them. Horrible customer service experience, tons of costs, inefficient returns.

Date of experience: June 20, 2024
LightInTheBox F. LightInTheBox Rep
10 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Zimbabwe
1 review
0 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Send Message
Share Review
Report Review

Purchase of jersey
July 30, 2024

I was impressed by the accuracy of your delivery time. I received my parcel right on time at a very low postage fee.

Date of experience: July 30, 2024
Florida
2 reviews
0 helpful votes
Follow Timothy B.
Unfollow Timothy B.
Send Message
Share Review
Report Review

Shirt sizes are inconsistent
June 4, 2024

I recently purchased two XL shirts from LightInThe Box and only one of them fit correctly. I completed a questionnaire and advised of the issue. However, instead of offering to exchange the shirt for another size I received a $.80 credit towards a future purchase. That was total BS and I will not purchase from them again.

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

France
1 review
0 helpful votes
Follow Elie L.
Unfollow Elie L.
Send Message
Share Review
Report Review

Achat
December 3, 2024

Très méfiante sur les achats en ligne, je suis satisfaite du délai de réception de ma commande

Date of experience: December 3, 2024
Virginia
1 review
0 helpful votes
Follow Thomas R.
Unfollow Thomas R.
Send Message
Share Review
Report Review

I like this company
June 3, 2024

They have a large variety of products, the quality is usually very good and the prices are incredible.
I purchased 2 new shirts and they arrived on time and were packaged well. The fit is very good and they look quite stylish!

Date of experience: June 3, 2024
Germany
1 review
0 helpful votes
Follow Gerd S.
Unfollow Gerd S.
Send Message
Share Review
Report Review

Sehr schick
December 4, 2024

Wie meistens gute Qualität, Reklamationen werden zügig bearbeitet, Rücksendungen werden bei anderen Wettbewerbern einfacher bearbeitet.

Date of experience: December 4, 2024
Belgium
1 review
0 helpful votes
Follow Patrick B.
Unfollow Patrick B.
Send Message
Share Review
Report Review

Nice products, good quality
September 4, 2024

There is a little issue with the sizes, they do not match the European sizes, in Europe I have size Small, where as in the LightinThebox my best sizes are Large or even Large

Date of experience: September 4, 2024
Netherlands
1 review
0 helpful votes
Follow roland O.
Unfollow roland O.
Send Message
Share Review
Report Review

Ik heb in november 115 euro nog wat betaald voor 6 of 7 korte broeken heel mooi met opdruk en nu 3 maanden later nog niets binnen ik denk dat ik mijn geld kwijt ben en de broeken nooit meer krijg.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2025
LightInTheBox F. LightInTheBox Rep
4 months ago

Beste klant,

Dit is Megha, supervisor klantenservice, Lightinthebox.

Het spijt me zeer voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.

Ik heb ticket nr. 103314226 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan LITB-account. Controleer het alstublieft, we wachten op uw antwoord.

Het is mij een genoegen om u te helpen!

Eerlijk,
Megha
Klantenservice Lightinthebox