business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Alabama
1 review
0 helpful votes
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Cool experience
June 26, 2024

I give lightinThe box a very high rating because it exceeded my expectations,by that I mean the prices, the quality of the garments, and the timely manner in which it was shipped A+ all the way,even tracking was spot on, it's a pleasure doing business with you, thank you again

Date of experience: June 26, 2024
Austria
1 review
0 helpful votes
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Hält was es verspricht!
February 27, 2025

Farbe, Material und Design sind wie im Internet angeboten.
Tolles Produkt und rasche Lieferung.

Date of experience: February 27, 2025
Illinois
1 review
0 helpful votes
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Decent shirt
June 4, 2024

Product...shirt was of good material
Though i bought the shorts to match...the shirt was more of a deep blue with a silvery hue. Very much different than the black I had ordered but it still kinda matched..

Date of experience: June 4, 2024
Reunion
1 review
0 helpful votes
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Satisfaite comme d'habitude
October 29, 2024

Articles commandés pour Halloween très originaux et drôles.
Prix attractifs
Contacts faciles
Livraison rapide pour l'outre-mer (La Réunion).
Seul bémol: frais de douane à l'arrivée

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Don't order from here.
June 4, 2024

Ordered 5 dresses. 4 of them are too small. They do not do free returns like Shein. It would cost me to much to send back so they are refunding 40%. OR, They will give you 60% in "Reward" money. But what they don't tell you ahead of time is that what you buy with your "Rewards" has to be at least double the amt of your rewards.

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

California
1 review
0 helpful votes
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Nice boots
November 29, 2024

Nice boots made of real leather. Buy at least 2 or even 3 sizes bigger then they are perfect

Date of experience: December 12, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103255976 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Te veel keuze
December 17, 2024

Te veel keuze gevaar voor koop verslaafd en toffe spullen

Date of experience: December 17, 2024
Israel
1 review
0 helpful votes
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לא מבינה מה אתם רוצים, אין אתר כל כך קשה וחסר התחשבות

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 17, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

לקוח יקר,

זוהי מגה, מפקחת על שירות לקוחות, Lightinthebox.

אני כל כך מצטער על אי הנוחות שנגרמה. כעת תקבל סיוע מותאם אישית במהירות.

יצרתי כרטיס מס' 103288885 עבור הבעיה שלך. הודעת הכרטיס תישלח לאימייל שלך הקשור לחשבון LITB. אנא עיין בו, אנו נחכה לתגובתך.

העונג שלי לעזור לך!

בְּכֵנוּת,
מגה
שירות לקוחות Lightinthebox

Ireland
1 review
0 helpful votes
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Some items are of very good quality and at really low prices (e.g., swimsuits), other items have turned out to be of low quality or poor material (polyester). Pay attention to the reviews and especially the photos taken by the buyers to get a good understanding of the products. If you follow the specials offers or time offers you can save a lot (If you're not in a hurry, save items to favorites or cart and check prices day by day).

Date of experience: June 11, 2024
Hungary
1 review
0 helpful votes
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Iván
November 26, 2024

Eddigi tapasztalataim szerint mindig azt kaptam, amit megrendeltem és kifizettem. Remélem, ezután is így lesz.

Date of experience: November 26, 2024
Sweden
1 review
0 helpful votes
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Tuffa kläder+ allt annat.
November 5, 2024

En bra nätbutik! Lite lång väntan på mina beställningar ibland,men dom kommer alltid fram!ock hitintills har jag alltid varit nöjd på mina kläder ock dom andra sakerna! Fortsätt i samma bra stil.

Date of experience: November 5, 2024
Nigeria
1 review
0 helpful votes
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Satisfied
October 26, 2024

Goods ordered were received exactly as ordered and on time too. The only issue is with the sizes. I ordered 3XL when XL would have been just fine.
However this is not the company,s fault.

Date of experience: October 26, 2024
Spain
1 review
0 helpful votes
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Light in the Box
July 28, 2024

I found Light in the Box, very easy to deal with, kept me informed at all times during the purchases and delivery.

Date of experience: July 28, 2024
Germany
1 review
0 helpful votes
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Wig
November 12, 2024

Longer delivery than mentioned on first shopping image (mentioned with second stept of order), wig looking differently in real

Date of experience: November 12, 2024
GB
1 review
0 helpful votes
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Wouldn't give refund or return
June 5, 2024

Recived shorts easily 3 sizes to big, hard to tell as no tag inside?! Took on holiday opened package and wow couldnt do anything about it till i got back. Then i got my returns policy had run out... never buying from lighbox again

Date of experience: June 5, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102859068 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Kazakhstan
1 review
0 helpful votes
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BT наушник
February 18, 2025

Наушник работает нормально, к сожалению не реагирует на поступающий вызов по WhatsApp.

Date of experience: February 18, 2025
Singapore
1 review
0 helpful votes
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No solution was given, waited for a month already and still no item.

Date of experience: September 29, 2024
LightInTheBox F. LightInTheBox Rep
7 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103125187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

France
1 review
0 helpful votes
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Purchase
November 19, 2024

Very good experience, I recommend the seller. Wide range, fast and professional service. Relatively short delivery time

Date of experience: November 19, 2024
California
1 review
0 helpful votes
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Sizing is a problem
June 4, 2024

Two dresses did not fit their size marking even remotely. Suppose to be 3 Xs and they were no where near close to that size. More like x large or maybe a 1x. Read review on another one so ordered larger 6x and it fits

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Israel
1 review
0 helpful votes
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подарок сыну
February 22, 2025

всё нормально и качество товара и бслуживание и доставка

Date of experience: February 22, 2025