business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Belgium
1 review
0 helpful votes
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Mon dernier colis reçus et autre.
February 9, 2025

Mes commandes, trois montres et plus tard matérielles pour le travaille des montres. Les colis super la livraison impeccable et dans les temps.

Date of experience: February 9, 2025
Italy
1 review
0 helpful votes
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Acquisti
October 16, 2024

In LightlnTheBox ho trovato articoli introvabili da altri siti specie riguardanti accessori per serate e/o occasioni particolari ( serate musicali, cerimonie eccetera) e sono rimasta soddisfatta.Anche per i tempi di attesa.Consigliato.

Date of experience: October 16, 2024
Uganda
1 review
0 helpful votes
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Awesome experience
October 24, 2024
Updated review

The whole process, from sorting, quality check, packaging and all steps through,till the last step when am texted informing me that my package arrived and ready for delivery. Brings me smiles.

Date of experience: October 24, 2024

Good customer care and good delivery of products
July 2, 2024
Previous review

I have had some customer issues from time to time but they have always been on time in servicing my complaints. Also my products are always in stipulated time.

Date of experience: July 2, 2024
Switzerland
1 review
0 helpful votes
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Neue Bewertung
December 24, 2024

Meine Bewertung habe ich bereits zu einem früheren Zeitpunkt abgegeben.

Date of experience: December 24, 2024
France
1 review
0 helpful votes
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Perfect
October 8, 2024

I received exactly what I needed and used it as easy as hoped

Date of experience: October 8, 2024
Norway
1 review
0 helpful votes
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Dørmatte
January 21, 2025

Dørmatta var fin, men jeg syntes den var litt for tynn. Tror ikke den varer så lenge, før det er hull i den og prisen var litt for høy, når jeg ser på kvaliteten på dørmatten.

Date of experience: January 21, 2025
Italy
1 review
0 helpful votes
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A good quality at a nice price!
September 5, 2024

I've bought some light trousers and a polo T-Shirt always on line and at a nice price: I'm usually wearing those items even in such hot Italian weather during Summer

Date of experience: September 5, 2024
Israel
1 review
0 helpful votes
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Measurements are not good
November 26, 2024

I paid for the option for a custom dress and the measurements are not good. I had to pay extra for alterations.

Date of experience: November 26, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103244769 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Poland
1 review
0 helpful votes
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Out of quality, not working
November 26, 2024

The product i bought does not work. And although i bought two the same products they were different - in size and in colour. Not recommend

Date of experience: November 26, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103244770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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LIVRAISON ET TEMPS D'ATTENTE
January 21, 2025

DELAIS RESPECTES ET LIVRAISON PARFAITE RIEN A REPROCHER JUSQU A PRESENT

Date of experience: January 21, 2025
Italy
1 review
0 helpful votes
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Beautyfull
March 1, 2025

Veramente bellissimo ottimo prodotto e sopratutto spedizione velocissima

Date of experience: March 1, 2025
Italy
1 review
0 helpful votes
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Volevo farmi il regalo della Befana...e l'ho fatto...e sono rimasto senza parole sulla morbidezza dei capi acquistati,caldi, ben rifiniti un bel 10 ve lo siete tutti meritati...Fabrizio...

Date of experience: January 20, 2025
Netherlands
1 review
0 helpful votes
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Hele leuke kledinglijn
December 16, 2024

Een leuke kledinglijn en goede service!
En veel meer keuze dan in andere kleding zaken.

Date of experience: December 16, 2024
Denmark
1 review
0 helpful votes
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Value for your money
June 11, 2024

Easy to pay
Fast delivery With information where your parcel is in the delivery system.
Very fine quality of garment received.
It makes me sad that business is moving of of Europe.
We are ending as an Old museum in the future. Guess that business in Eu
Is not "hungry" enough.

Date of experience: June 11, 2024
Austria
1 review
0 helpful votes
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Great product
October 25, 2024

The delivery was perfectly on time and the product is as described. I have chosen a size bigger as I might need socks in winter, but the shoes are really comfy. Recommendation.

Date of experience: October 25, 2024
Portugal
1 review
0 helpful votes
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Not good enough.
August 27, 2024

Alô. I received the wrong number, and until now, nobody did anything in order to solve the problem. Just want to return the size L and have back de size L. Thanks.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2024
LightInTheBox F. LightInTheBox Rep
8 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103059076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Prima goederen aangeleverd gekregen!
November 26, 2024

Bestellen, betalen en de rest gebeurt gewoon allemaal vanzelf. Je kan ook je pakje volgen waar het zit en wanneer het geleverd wird. Erg handig!

Date of experience: November 26, 2024
Israel
1 review
0 helpful votes
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Great value for money
May 28, 2024

Have ordered bicycle trousers recently and totally satisfied with quality /look and size of my order/
Also shipment time was good and their customer service very quick and efficient.
Will definitely use them again for future needs

Date of experience: May 28, 2024
Cyprus
1 review
0 helpful votes
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Minas review
June 5, 2024

For my order the 2 items i have ordered were larger than the normal size. In my review posted for the order i mentioned this fact. The response of Lightinthebox was immediate and they offer me fair alternatives to mitigate this, offering to send me the same products at smaller sizes that will fit me for free.
I am very satisfied with their response and alternative options offered to me.
I will continue shopping with Lightinthebox as my experience is very positive.

Date of experience: June 5, 2024
Belgium
1 review
0 helpful votes
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Verzend kosten
October 24, 2024

Ben heel tevreden over de items,alleen als ik verschillende stukken samen bestel en ontvang moet ik voor elk stuk verzendkosten betalen,7 in totaal besteld en 3x2 ineens ontvangen jullie zeggen toch bestel nog iets dan is dat NIET het geval!🤨

Date of experience: October 24, 2024