business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Canada
1 review
0 helpful votes
Follow Marietta D.
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All items I have ordered from this site, arrived promptly, and the quality of the items was always excellent.

Date of experience: September 25, 2024
Czechia
1 review
0 helpful votes
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Thumb up!
December 24, 2024

Nice goods. Fashionable. I do recommend to all. Colors & size are as promised.

Date of experience: December 24, 2024
France
1 review
0 helpful votes
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Non consegnato
December 31, 2024

Ho effetuato il 12 dicembre il seguente ordine: Pagamento confermato - Ordine LightInTheBox.com #******* oggi 31 dicembre non l'ho ancora ricevuto. Guardando su "localizza" vedo che la consegna è stata fatta il 15 dicembre, com'è possibile se sul percorso dell'ordine si vede che al 30 dicembre è ancora in viaggio? Spero che anche con molto ritardo, alla fine arrivi; e anche un secondo ordine è già in ritardo, ma solo di un paio di giorni.
Chiedo gentilmente la cortesia di farmi sapere quanto altro dovrò attendere. Con questo chiudo e in attesa di una risposta, vi faccio gli auguri di buon anno, grazie.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2024
LightInTheBox F. LightInTheBox Rep
4 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103309698 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Israel
2 reviews
0 helpful votes
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Very good
September 25, 2024
Updated review

I had a very good experience for the quality of the goods purchased and the delivery.Thanks very much

Date of experience: September 25, 2024

Very good
June 24, 2024
Previous review

I bought a few times from you,and every time I was very happy with the products and with the service.
Thank you

Date of experience: June 24, 2024
Israel
1 review
0 helpful votes
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קניה ושליחת המוצר
December 31, 2024

היו בקשר כל הזמן, המוצר הגיע בזמן כפי שהבטיחו וארוז כהלכה.

Date of experience: December 31, 2024
Spain
1 review
0 helpful votes
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Fijne winkel
February 25, 2025

Ik heb al vaak gekocht bij hen en ben er altijd tevreden over. Goed verpakt en vlug verstuurd

Date of experience: February 25, 2025
Spain
1 review
0 helpful votes
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Came on time, if not a few days early than expected.

Date of experience: December 20, 2024
Wisconsin
1 review
0 helpful votes
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Xmas
December 20, 2024

Great products at awesome reasonable prices. Shipping company was the only problem.

Date of experience: December 20, 2024
New Zealand
1 review
0 helpful votes
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Ordered a cardigan that looked knitted. Ad said it was patchwork. Unfortunately when it arrived it was printed. They have offered me a refund but won't cover postage. I have to pay that myself.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2024
LightInTheBox F. LightInTheBox Rep
6 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103203613 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

France
1 review
0 helpful votes
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Satisfaction
January 14, 2025

La sangle commandée bien particulière destinée à être ancrée sur les fixations Isofix de ma voiture est tout à fait conforme et correspond exactement à ce que je cherchais

Date of experience: January 14, 2025
Brazil
1 review
0 helpful votes
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Lindas blusas femininas
January 3, 2025
Updated review

Adorei as blusas e comprei para minha esposa. Estão a caminho.

Date of experience: December 27, 2024

Outstanding customer service
October 10, 2024
Previous review

I have bought around 40 items from Light in the Box in the last months. Products and service have been good. Customer service has been excelent, outstanding. They are receptive, they listen to us and they act to solve issues. No other on-line shop I buy from provides this kind of attention to their customers. A key differential.

Date of experience: October 10, 2024
Hungary
1 review
0 helpful votes
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Tapasztalataim
January 24, 2025

Általában megfelelö a méret, de sajnos volt rosz tapasztalatom is, mivel vásároltam egy bakancsot, de nem volt megfelelö a méret amit megreklamáltam, de nem történ rá semmilyen válasz se...

Date of experience: January 24, 2025
Washington
1 review
0 helpful votes
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The well dressed man
June 26, 2024

Today I wore my white double breasted white blazer with the matching white shorts. All day long I was receiving compliments from different individuals both old and young. The material is comfortable and I felt good wearing my outfit. I want to thank you for the items ypu advertise and the prices are very reasonable.

Date of experience: June 26, 2024
France
1 review
0 helpful votes
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Good quality and good price
December 19, 2024
Updated review

The items correspond to descriptions. Good quality and safe delivery system. Very satisfied.

Date of experience: December 19, 2024

Good quality and good price
December 10, 2024
Previous review

Very good quality items that correspond to descriptions in website. Very fast delivery system and professional team.
Very satisfied

Date of experience: December 10, 2024

Good quality and good price
December 5, 2024
Previous review

Very professional online shop. The products correspond to reality and good discounts.

Date of experience: December 5, 2024

Good quality and good price
November 19, 2024
Previous review

Very precise style of working. The shipping also was safe and all items arrived properly. Very satisfied.

Date of experience: November 19, 2024

Good quality and good price
September 11, 2024
Previous review

Good quality and good price. Shipping was very safe and fast. I recommend

Date of experience: September 11, 2024
Italy
1 review
0 helpful votes
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DELUSIONE
December 26, 2024

Non ho ancora ricevuto i pacchi del mio'ordine del 12/12/24. Non ho potuto fare i regali di Natale!

Date of experience: December 26, 2024
LightInTheBox F. LightInTheBox Rep
4 months ago

Gentile Cliente,

Sono Megha, supervisore del servizio clienti, Lightinthebox.

Mi dispiace tanto per l'inconveniente causato. Ora riceverai assistenza personalizzata in tempi rapidi.

Ho creato il ticket n. 103302550 per il tuo problema. Il messaggio del ticket verrà inviato alla tua email relativa all'account LITB. Si prega di esaminarlo, aspetteremo la tua risposta.

È un piacere aiutarti!

Sinceramente,
Megha
Servizio clienti Lightinthebox

Germany
1 review
0 helpful votes
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Weihnachten
December 26, 2024

Wie immer ein Superprodukt in erschreckend schneller Lieferzeit vom Top-Verkäufer, herzlichen Dank und jederzeit gerne wieder!

Date of experience: December 26, 2024
Portugal
1 review
0 helpful votes
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I am extremely satisfied
November 19, 2024

They delivered a very nice and high-quality product with a fairly short delivery time. I am extremely satisfied

Date of experience: November 19, 2024
Italy
1 review
0 helpful votes
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Un marchio una sicurezza
October 18, 2024

Ho acquistato vari capi di abbigliamento e mi sono trovato sempre bene. L'organizzazione di consegna è sempre stata rispettata. I modelli sono veramente attuali. Agli inizi ho commesso qualche errore nel scegliere la taglia ma poi è diventato facile e non ho commesso più errori. Le stoffe sono veramente belle nei colori. Quindi continuerò ad ordinare tanti altri articoli sia per la casa che per la nostra famiglia.

Date of experience: October 18, 2024
Austria
1 review
0 helpful votes
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Im großen und ganzen super.
December 27, 2024

Ein toller Shop, hab schon viel gekauft aber diesmal hat meine Lieferung sehr lange gedauert. Ich dachte schon meine Bestellung kommt nie an aber kurz vor Weihnachten war es da. Es war alles perfekt, gut verpackt und die Größe passt.
Lieben Dank!

Date of experience: December 27, 2024
Bulgaria
1 review
0 helpful votes
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Impressive offers
August 16, 2024

I love shopping on this site. There are always interesting offers and models in flash sales.
Deliveries are on time.

Date of experience: August 16, 2024