Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I paid a very high price for clothings that i assumed it will be good for cold XMas period to discover it's light and not Suitable
...after order several article the communication of the order process was perfect. Also delifery was fast enough. The articles themselves are also very cool and maybe there will be a next order in the future.
C'était très bien, livraison rapide. Les robes etaient très belles et beau materiel.
Preis-Leistung Verhältnis sehr gut, schnelle Lieferung, qualitativ hochwertig, es passt perfekt, ich bin sehr zufrieden.
Sehr schöne Jacke. Sieht super aus. Die Grösse ist perfekt. Reine weisse Farbe. Gute Verarbeitung. Gibt angenehm warm. Ich bin sehr zufrieden.
Impeccable le rapport qualité prix est incroyable je suis super contente de ce site
This mini lights are so wonderful small and have a very nice light …very good 👍
Migliore delle aspettative,facilità di utilizzo app,
Per ogni acquisto le mie aspettative sono state soddisfatte
Paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102964774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Delivery was quicker than expected. Delivery man was really polite and caring.
Wow customer service is outstanding. The product is top quality. The colors are beautiful, do not fade or bleed onto other cloths when laundered. The fabric is absolutely wonderful. From the dryer does not come out wrinkled. I have 8 shirts love them all. If you have a ladies senior tummy order up a size.
Everything was in a timely manner and I live very far in Cabo San Lucas and I got it within about 10 days which is phenomenal. Love this company love the prices.
I'm quite satisfied with my purchase but the item arrived unexpectedly with Amazon
I ordered two separate shipments from LightInTheBox as gifts for my wife. The combined orders totaled $3,276.67 pesos. They were given to her about 10 days after delivery and unfortunately for various reasons she did not like about 80 % of the clothes. They were unused and in their original shipping bags, so I tried to return them. I was surprised at the refusal to accept a return.
At first LightInTheBox refused to authorize the return because more that 14 days had past. I argued that 14 days is not enough time when giving a gift on a specific date and told them to cancel my account.
Only then did they relent and tell me that they do not offer return labels for merchandise sent back but I could sent the clothes back at my own expense. The other limitation besides me paying was that I must send them through the postal service but not an express carrier.
I had already taken pictures of everything and packed them ready to ship so took them to the main post office in Puebla, Mx. There I was told the least expensive cost to return the items to LightInTheBox was just over $2600.00 pesos! This was less than any expected credit I would receive from LightInTheBox so I would come out ahead just disposing the clothes locally.
Temu, AliExpress and Shein are much more customer service oriented and on the few items I have ever had to return, they were prompt in handling the return. I have deleted the LightInTheBox app from my phone and will never use or recommend them to anyone in the future. I would advise using a different merchandiser such as Temu, AliExpress ot Shein
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
The ordered item is of good quality and it arrived swiftly.
After ordering products I could track every step, quick delivery was a plus. Very happy with the quality and size.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103274977 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox