Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
...after order several article the communication of the order process was perfect. Also delifery was fast enough. The articles themselves are also very cool and maybe there will be a next order in the future.
C'était très bien, livraison rapide. Les robes etaient très belles et beau materiel.
Preis-Leistung Verhältnis sehr gut, schnelle Lieferung, qualitativ hochwertig, es passt perfekt, ich bin sehr zufrieden.
Sehr schöne Jacke. Sieht super aus. Die Grösse ist perfekt. Reine weisse Farbe. Gute Verarbeitung. Gibt angenehm warm. Ich bin sehr zufrieden.
Impeccable le rapport qualité prix est incroyable je suis super contente de ce site
Usually good, occasionally sizes incorrect, if print on a shirt looks shiny in the picture it is not but I know that so that's not a problem. Most jewellery is not very good, though some is nice. Bought a few things that were described as silver with stone and that's what it looked like in the picture but it was very, very cheap metal with plastic, the pictures were of completely different items, the real thing looked nothing like that. So, in general I would say: Don't buy their jewellery
This order hasn't arrived yet, it is too early for that but my experience with Lightinthebox has been very good so far. If it hadn't been good I would have stopped ordering, the only thing I don't trust is their description of jewellery, that is often incorrect. Other than that I am very happy with Lightinthebox.
An incorrect item was sent but they solved the problem so my experience with Lightinthebox is still positive and I will continue to recommend it to others.
Usually good, only so-called silver with so-called stone was very cheap metal and plastic, not buying jewellery from them again
Occasionally sizes aren't accurate and if prints seem sparkly they're not. Once you know that it's fine.
This mini lights are so wonderful small and have a very nice light …very good 👍
Migliore delle aspettative,facilità di utilizzo app,
Per ogni acquisto le mie aspettative sono state soddisfatte
Delivery was quicker than expected. Delivery man was really polite and caring.
Unfortunately both clothing items were to small
To return... a difficult process to much of a big deal at least issue a return label
Take an example from Temu return is very friendly User
Last but not least... only store credit is available very disappointing 😞 😕 also should take an example from Temu
Everything was in a timely manner and I live very far in Cabo San Lucas and I got it within about 10 days which is phenomenal. Love this company love the prices.
Dear Team
Your Service is very friendly. But does not have the competence it should have as to complaints. I put so many clothes and also shoes into the bin and mentioned this so many times, but nothing really happened, only Blabla. I won't do your job to add the review details, you can easily find out, KI is your perfect Partner. In General, it is my humble opinion, you're just fishing customers. Unfortunately. Few of the products offered on your platform are really nice. Like 1920 resembling dresses and accessories. Most of shoes, pullovers and underwear. Especially nylons are of extraordinary quality! On the other hand, rubbish quality is on offer, plastic shirts, trousers… and
As I said, I complained about quality etc. but I feel and felt lost. As you can't really return the products.
Anyway, I will always order one or the other item.
Kind regards.
I'm quite satisfied with my purchase but the item arrived unexpectedly with Amazon
Camera did not work delivery takes for ever, ok yes they took care of the not working item but when you read that it was cleared by quality control.
Why can't you use delivery like Shean where I can order and collect in 7 days LIB have not even shipped in 7 days.
Apart from that all good.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103007301 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
You have a good product but your competitors have better delivery speed
Waited forever for delivery forever when arrived all OK the watch I got stopped working after 2 days.
No I have not complained as it would probably take so long.
Did say was willing to pay more for courier delivery they said not possible and automated reply are so rude will be using shein in future
The ordered item is of good quality and it arrived swiftly.
Often the packaging is not adequate to contend with the Spanish postal service or couriers.
Occasionally items arrive chipped, bent or cosmetically damaged.
It's just not worth complaining as any replacement will arrive in the same condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103041314 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox