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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Meu cartao sd chegou muito rapido e fucional entrega sem problemase sem alfandega ainda veio com um adaptador de oferta 5 estrelas
Een betrouwbare company met heel veel mooie spullenls je nemaal iets gevonden heb op de site, blijf jr zoeken
I long searched a commodity at good price. The most subzero and acceptable price appeared on LightInTheBox. Bought a few commodities, got new, now I order again. Only delivery for them долше ordinary.
I recommend.
It was my first purchase and I'm very happy. Fast times, great communication with the customer, I would say impeccable. They are great prerogatives to improve and win their business in a highly dynamic global market.
Many people will say not to trust a company from China, but I am really impressed with Light in the Box. I ordered my wedding shoes from them and absolutely loved them. I have yet to try other products, but they seem to be legitimate and trustworthy. Also, the shipping time did not take that long, maybe about 2 weeks after placing order, I received my product.
Perfetto molto bello e sexy consigliato abbigliamento di buon tessuto occhio alle misure Sito veloce e pacco arrivato in perfette condizione e in tempo
Some nice pieces. At times the delivery has been fast, and when it hasn't Customer Service has make things right
Minha compra demorou um pouco mais que o prazo, mas chegou tudo em ordem como descrito no anúncio. Produtos de boa qualidade. Recomento.
El vestido es de excelente calidad, la verdad es que la talla viene algo amplia aun cuando tome las medidas y me base en la tabla me quedo un poquito flojo, el color es un poco más opaco que el de la foto, el paquete tardo 3 días en llegar me ha sorprendido porque he comprado cosas anteriormente y han tardado casi 15 días o hasta un mes; Pero actualmente llegan en el momento que ellos dicen. Es altamente recomendable! Y queda muy muy lindo. Gracias!
I ordered 4 synthetic wigs, it left their store 9 days later and in less then 4 days I received it via DHL, I had to pay 26 euros extra on delivery, but I knew this already since I read all the comments of other people. So had no surprise. I am so satisfied with the wigs, better than what I thought it would be! I must admit that I was a little nervous after reading so many bad comments, but it turned out better than most companies I ordered from in the past, Definitely a 5 star experience for me.
I ordered my package about a month ago and I just got the notification that it got mailed out. I tracked my package and it says its stuck somewhere in Japan. Let me just say, I hope it comes in time for me to build my costume with it before Halloween.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16378160# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Very good at communication and and see all the questions Plus sort the problems out quickly I love the all my goods that one dress was too small and one was different colour this sort it out for me very nicely
Tenho comprado alguma coisa, embora o preço não seja dos mais baratos, pois gosto dos produtos. Mas se há algum problema, devolvem a importância, e com a Alfândega, pagam o montante, o que é muito bom.
Place a £56 pound order nearly two weeks ago four dresses they havnt arrived at all, contacted PayPal for a refund. Then I realize I've tried to buy a memory SD card from same site neither did that arrive either, this company are fraudulent and should be stopped.
Thanks for nothing light in the box your not lighting my box at all
Dear Emma,
This is supervisor Fabio. I am very sorry for your case. I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16365310
Thank you very much.
La parrucca e veramente molto bella... grazie. E stata fatta proprio bene di capelli di buona qualità... spedizione e stato preciso...
They arrived in good condition and are just as depicted on the website. After experimenting with how long to cook the eggs, they work wonderfully.
I love these fidget spinners. Their metal, they balance very well. The kids love them as well. They are very well made.
The laser far exceeded my expectations. It was far reaching, well constructed, and a pleasure to use.
Podem comprar que e muito bom este site, recomendo a todos.
Vendedores atenciosos e site confiavel.
Material chega rapido
Material com qualidade
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16385914# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.