On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was wrong about this Company who have offered excellent customer service, good communication and a practical resolution with a full refund for a quality garment that is slightly different in colour to that of photograph. I would now have renewed confidence in them.
Ordered 4 items of tracksuit cost me £59.68 including postage. End result - refunded £21.97 and got to keep the cheap tat. Lessons learnt – check location of orders, returns policy before order item
Items were faulty, loose stitching and poor quality and below standard
I did check location quickly and saw a London address and assumed that where items were coming from and also noted delivery postage cost was £10.80.
When I realised they were coming from China I had my fingers crossed.
On receiving and checking items felt scammed, on attempting to return items found out it was my responsible and postage to china was almost twice as much as initially postage cost.
I noted the return to on the package was a London address if the package was unable to be delivered. Yet I had to return it to China.
The below where the options given to me:
We would like to propose the following offers which may be more beneficial and practical than a return:
A) Keep the item and receive a reward of 30% of the product's value.
B) Keep the item with a refund of 10% of the product's value.
I refused and so was offered:
A) Keep the item and receive a reward of 60% of the product's value.
B) Keep the item with a refund of 50% of the product's value.
I choose the refund 50% less hassle.
Customer service was really good in dealing with this matter, looks like they're done this before.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
I am afraid that you misunderstood us. We'd like to help you return all unqualified products back for the full refund, at our expense. But we think it will take a long time for the package to be returned. So we suggested you to keep the order with a discount. But if you still prefer to return, we are willing to handle your request. We appreciate your understanding in advance.
In order to meet your satisfaction, I had conducted new Ticket ID =23397185 in our ticket center to follow up your case and provide you new solutions for consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Ordered items where mid quality. I got problems with the delivery, but with their great support team, we solved everything!
Thanks to Rebecca
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23397464 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered in December 2020 and up to today haven not received the goods (20 April) All I get from their help center is that they are investigating and will get back to me.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23389744 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.
Delivery received quick and no problems. Only problem I have is the sizes and the material.
And the lenght of some items. But other than that i am satisfied and will work something out.
I waited for almost 3 months to receive the order, yet I suppose this had to do with the unfavourable conditions related to the pandemic, plus the Christmas period which is traditionally furious in terms of traffic.
Nevertheless, the staff was very soothing and suggested patience. At least the item I ordered was worth it!
This is my second purchase from Lightin the Box.
This time my item came with minor damage. The packaging was totally crushed.
I looked everywhere for a black skirt for my mother. It had to be black, pretty and just the right "midi" length. The one I found here was a pretty, light material with a full skirt and tiny pleats. It fitted her perfectly and she loved it.
I would like to say I was very happy with my experience with Lightin the box. Goods exactly as pictured in ads. Delivery times was 6 weeks not 3, but due to Covid19 I wasn't surprised. Shipping cost a bit high though.
I ordered 5 times on this site. I received 3 orders with quality products. I had to ask for a change in the measure, which I did. For the products that were no longer in stock, my money was returned very promptly. I will continue to choose products from this site.
Amazing! Great customer service and always updated with my delivery.
On the whole, I rate my experience very good, except that i did not receive the last 3 t-shirts which I suspect somebody else is wearing now, courtesy of me. Oh well, you win sometimes, you lose sometimes. But on the other hand, they just might turn up unexpectedly. Who knows?
Thankyou very much for the service. I am well satisfied with what I did receive. Kind regards Barb
Odličan proizvod i povoljna cijena. Dostava je bila brza i bez problema.
Products received as advertised. Shorts fit perfectly. Good quality material.
I waited for the delivery but it was definitely worth it. Great price and the product was as described.
I am very satisfied with ordered goods.The only problem is that is takes a long time for the package to arrive.
My experience is good! First and foremost because the products are beautiful and at the same time sold in avery reasonable price. Additionally customer service Steshan especially help with questions and problems promptly and politely!
Very happy with our experience. Will buy more from this site.
I ordered some t- shirts and shorts for my grandson and they fit well. The material was good and easy care. He loves his dinosaurs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to help you, I had conducted new Ticket ID =23421648 in our ticket center and will help with your return request. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
Thank you for your cooperation and understanding in advance.