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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Achat d'un bon rapport qualité/prix livré rapidement. Correspond totalement a la commande et à ma recherche
Site de excelência! Produtos bons a bons preços e entregas muito rápidas! Recomendo.
Spedizione veloce e puntuale! Custodia per telefono bella e resistente! Consiglio vivamente!
Some products never came. And I had payed for the insurance for a them!
And I still wait for the answer for my pay back or send me my products!
Bought 3 items from Lightin theBox and 2 of them are too small, but I cannot complete the return form as my order doesn't display on either the site or app. So I wrote to the company providing all necessary details to receive the return shipping address but no reply. I guess the free returns as is just a scam.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
I am really sorry that the item doesn't fit or meet your satisfaction. I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =23494755 in our ticket center and provide a NEW solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision.
Thank you for your cooperation and support.
Gyorsak, pontosak. Azt küldték amit rendeltem a feltöltött fotóknak megfelelően.
Leider war eine Kissenhülle gerissen. Aber das Team von lightinthebox hat sehr schnell und freundlich reagiert.
Dafür gibt es 5 Sterne.
Vielen Dank
The overall experience was good. The goods arrived safely, but it took a few months.
La transaction c'est terminé par mon intervention auprès des services de livraison car la commande a failli ne jamais être livré au cours de l'expérience.
Merci
Trotz leichter zeitlicher Verzögerung kann ich mit gutem Gewissen 5 Sterne geben. Die Kommunikation mit LightInTheBox war unkompliziert und hilfreich.
Die Qualität des Produktes ist super und die Paßform der angegebenen Größe entsprechend. Auch optisch sehr ansprechend.
First experience with LightInTheBox, and everything went well. Package, delivery time, very satisfied.
Delighted with my order on the site. The ordered cushions are of good quality, very nice colors. I will recommend on the site without problem. Thank you.
Qualità delle magliette molto buona-vestibilità come da descrizione.Che dire poi dei prezzi? Introvabili in Italia a pari qualità.
Fast delivery. The item is as description, including a patch to repair. Easy to set up.
The nice cat shirt arrived after 20 days after order in Norway. This does not correspond to the announced delivery time of 8-10 days. It would be better to state that delivery time can sometime take a long time, depending on the country of the recipient.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23494833 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.