On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered a men's shirt from Lightinthebox. My size is large and so I ordered extra large to be safe. When I tried the shirt on I could not do the buttons up. It was way too small for an extra large shirt. I tried to return it and received an email from Lisa Sandoval advising that I would have to return the shirt to China and the cost of postage to do this is very expensive. She offered a "partial refund" for the inconvenience and without having to return the shirt. We accepted this offer but no partial refund has been forthcoming and Lina has gone AWOL. She doesn't respond to several emails and I am very dissatisfied with this company. Very poor business practices and not trustworthy. DO NOT DO BUSINESS WITH THEM OR TRUST LINA SANDOVAL'S PROMISES.
I have been having the WORST experience with LightInABox. Whatever you do pay a few dollars more elsewhere and DO NOT buy from them. Horrible customer service experience, tons of costs, inefficient returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
As always I'm very satisfied with the quality and reasonable price point. Thank you, Mike from Singapore
Very pleased arrived as promised and fully satisfied.
I am happy with the dresses I have bought this year. They fitted well, and they where delivered quickly. Greetings Bridget
Altid god behandling og fair priser, alle ordre har været perfecte
All is well - size, color, shape. It was as described in the ad, and arrived on time.
Veldig fornøyd med leveringene prisene og produktene.
All perfect! Easy to use and choose. Many pictures to support your choice.
Ideaal om goedkoop kleding te kopen.
Wat wordt besteld wordt geleverd!
Aanbvelingswaardig
Livraison ds les dates prescrites. En attente de pouvoir porter ma commande
Alles prima. Enkel de leveringstijd kan oplopen. Is niet altijd beschikbaar op tijd.
I purchased a golf dress and received it very quickly. The dress is well made and wears very well. I will be looking for more items to purchase in the future.
Good and fast service. Easy communication. However it is not easy to exchnage a product.
Les frais de retour devraient être pris en charge comme sur les autres boutiques en ligne
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102879145 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
Worst shopping
What i bought is worst quality given by them
Pics are different and product is diff
Quality is very low
Be aware of this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102879167 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I boight a shirt for 24.00 dollars. The cloth is very rough. I thought the designs were in embroidery but itcis just a simple print paint.
Very sorry. I don't intend to buy anymore.
Deux commandes deux produits dégradés à l'arrivée mais propositions de dédommagement intégrale. Bon service après vente.Merci
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket # 102876082 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service