LightInTheBoxReviews 13,697

One of the items I ordered did not match the description of size and was to big, another a pair of shoes just did not fit very well. When I registered a return, I had to take pictures to show that the description did not match the actual size, that is doable for a dress, but not for a pair of shoes.
I was able to take pictures of the dress and return was accepted for this, but not for the shoes. BUT they give a credit to the store instead of returning the actual money to my credit card. I have asked to get the money back to my credit card, with no luck so far. Really poor customer service!

STAY AWAY...I ordered two dresses from Light In The Box and sent them my measurements and was quite excited to receive the dresses however, when they arrived, they looked nothing like the pictures on the website and one of them had a zipper that was stuck, also the material was cheap and th dress was made of sequin and extremely poor quality. When I contacted the company they refused to take these $320 dresses back and offered me a 10% credit from the cost to buy something else from their company. Said they will not refund due to personal issues. This was my response to their return policy.
"As your email listed below states that you cannot accept the return for incorrect sizing not fit" or other Personal Reasons, the issue is not with the sizing nor is it personal. It's with the quality of the work that it is not the same dress and that the zipper on one of them that is also not the same dress is broken. This is not a personal issue. This is a design/quality Issue. I was sold something that you did not have. I am expecting a full refund due to this issue.

Please be reminded in this email we have also cleary stated that due to it is Made-to-Order item, we are unable to accept returns for reasons such as "incorrect Sizing, not fit" or other Personal Reasons.

DON'T BUY FROM THEM.

After my REAL review, they had the nerve to offer me 50% back on one dress. Are they for real. This is my response.
Thank you so much for your insulting response. I purchased two dresses from your company in good faith. I trusted your company to provide an excellent product not one that is NOTHING like what I agreed to purchase. I spent over $320 and I did so with great expectation of wearing a beautiful dress to my son's wedding. Instead I was sent a disaster. Not only are the dresses nothing like the picture one of them is defective with a bad zipper. As for the size, it was almost perfect and I am fine with the size however the craftsmanship is horrendous as well as the material and let's not forget the defective zipper. I believe that I have been scammed into buying something your company could not and did not produce. A full refund at this point is the only option.

Bonne expérience sur ce site, article de qualité, pas de soucis de livraison