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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Don't do it! The pictures look nice, and the sizing looks like it will fit, but when it arrives, it's poorly constructed and half the size you thought you had bought.
The return policy is even worse. You have to pay to mail it back to China. In my case, returning a $50 dress will net me $10 back. They will send you a coupon to apply to a future purchase, but why would I go through this again. Worthless!
XL can fit a 8 yr old, you have to read a book and get authorization for any returns and my wife says they wouldn't even make good rags
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101178725 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I ordered 2 shirts. One was ready to ship within a couple of days, the other took 10 days to ship. The company emailed me and asked if I still wanted the order because of the delay. I decided to just wait for the order. It came in about 2 weeks, and the gave me a credit for the delay in receiving my shirts. The shirts look great and the emails from the company eased my concern about being scammed. I got 2 great shirts at a great price.
I absolutely love the graphics on both shirts I ordered. I wish I could wear them. I ordered 2xl. These are more like a medium to a large at best. Not adult 2xl by any means. Sadly I won't be ordering shirts from light in the box again. Not worth the disappointment of not being able to wear such a nice shirt.
UPDATE: After contacting customer service they diligently worked to rectify the problem. They honestly made every possible effort to create a pleasing customer service. This alone will make me willing to but from light in the box again. I must say this has been my only bad experience.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170762 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
These arrived right when they said to expect them. They are more beautiful than the picture they were in. The fabric is lovely and the colors are brilliant. I got these for my daughter-in-law and she loves them. Thank you so much.
There is no customer service and I cannot cancel the account I set up. Thank God I never ordered from them.
The advertised prices are a scam.
DO NOT DEAL WITH THIS SITE!
Dear customer,
We are sorry for hearing that you want to close your account.
Please write to us using email address signed up by email we have sent in pravite message.
Our staff will help you delete your account.
Thank you!
I was completely satisfied with my order. The price was reasonable. The quality of the material was good. In fact the item even looked much better when I saw it and felt it in person. I couldn't ask for a better fit. Delivery time was as promised. Good job! I'll definitely continue to shop at LightInTheBox.
Too small sizes of the sandals
and yet I had taken the measurements of my feet before placing my order
Moreover I wanted to return them but I was told that the costs would be very expensive about 40$ to return them
No problems at all Always speedy delivery Satisfaction delivered
Todo llegó a tiempo y bien. Definitivamente volveré a comprar
Beware returns need to be tracked back to China. Never using this site again.
They should have a UK address to send the items back to you.
Also the sizes are very small fitting for women.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170695 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Total Frustration! My order was held at customs for 71.00, I thought it was a scam to pay DHL, my money did get refunded.
My next issue was the size of a suit I ordered, I wanted to return it, however there was a process for taking measurements to compare to their chart. There is only one real option, As follows take 50% in credit on your next order. NO CASH OR EXCHANGE which is all I wanted
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170646 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Delivery was relatively fast considering where it came from. It is the second and third fan that I have ordered because it is a good deal
The service is amazingly prompt and I'm like a kid at Christmas opening up the packages as they come. The items I have ordered fit and look wonderful... now to find some special events to wear them at!
Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101178794 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service