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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a top and pants. I measured very accurately. The product was several inches less than advertised and didn't fit. They have not offered a full refund and they required me to take pictures showing the problem. The pictures show the advertised measurements and the actual measurements.
As yet, I have not heard back from them. DON'T BUY ANYTHING FROM THIS COMPANY.
всё нормально и качество товара и бслуживание и доставка
Received the items I ordered on expected date for delivery. Love the Mardi gras shirt. Looks and comfortable, good quality. Looking forward to wearing it to party dance. I'm sure I will get lots of complements.
Die Artikel wurden alle geliefert, das pro duckt ist perfekt.
Наушник работает нормально, к сожалению не реагирует на поступающий вызов по WhatsApp.
Bardzo szybka i profesjonalna obsługa i dostawa,towar zgodny z opisem i rozmiarowo zgodny.POLECAM
O que nos eleva é a força de Deus e tudo que emana do Teu Poder. Nossa Senhora de Guadalupe, maravilhosa Mãe de Jesus, engrandece qualquer ambiente. Presentei-se com essa belíssima e abençoada imagem.
Was told goods would be delivered between 09/02 and 14/02 still waiting for delivery
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103378596 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.
I can recommend your list of very pleasant hair buns and such things.
Although my hair has got many colours of grey and brown - - - the bun fitted perfect.
Unexpected!
Krasna je,broj taman, 5XL.hvala vam, bili ste sjajni, samo tako nastavite. Bit ću vaš veliki kupac!?! Sretno vam i čujmo se!?🙋🌹😊😍🙏🙄
Ik ben al een aantal jaartjes bij lightinthebox.
Voormijzelf heb ik nooit geen problemen gehad, als er iets is klantenservice reageren binnen 24 uur.En altijd vriendelijk.
De website vind ik leuk, bestellingen heb ik altijd op tijd binnen.
Vandaar 5 sterren.
Ik bestel al een aantal jaartjes bij LightInTheBox.
Nooit geen problemen,leuke webshop,De levering is altijd op tijd,
Als er iets is bv met artikelen,of levering,de klantenservice lost het voor je op,
Ja ik ben op en top tevreden.Daarom voor mij 5 sterren
Ik ben nu al een aantal jaartjes klant.
De website heeft veel variaties,ik kijk elke dag naar de leuke producten.
Ik ben ruim tevreden,klantenservice zijn meedenkend,TOP.
Maar voor mij is LightInTheBox betrouwbaar.
Ik ben jarenlang fan van lightinthebox.
Er is veel variatie op de webwinkel.ik raak niet uitgekeken.
Ik krijg mijn bestellingen altijd binnen.
Nooit geen problemen,en als er iets niet goed gaat,bv ruilen of terugbetaling word ik goed door de klantenservice geholpen,vandaar 5 sterren en lightinthebox is voor mij ook betrouwbaar geworden.
Ik ben al een aantal jaartjes lid van LightInTheBox.
Mijn pakketten zijn altijd op tijd.
Contact met klantenservice is altijd goed.ticket ingediend en de volgende dag antwoord.,En een leuke website,met heel veel keus.
Daarom voor mij 5 sterren.
Ik koop regelmatig bij LightInTheBox.
Ikzelf ben zeer tevreden over deze website.
Er staan leuke assortimenten en kleding op, en mijn pakketten zijn altijd aangekomen.
Klantenservice zijn heel vriendelijk.
Ja. Ik ben heel tevreden klant.
Beaucoup d'articles proposés. Pas de problème dans les tailles pour les vêtements mais parfois déception quant à la nature du textile la précision n'étant pas suffisante dans le descriptif. Exemple 2 modèles de coupe identique, l'un en tissu laineux épais, l'autre en polyester fin sans avoir eu l'information.
Le délai d'envoi est un peu long, faut commander à temps
Issues resolved fast and easy, customer put first, a delivery had arrived without certain items and damages to packaging, the customer service team were delightful to deal with, thank you
I prezzi sono contenuti,le opportunità di saldo continue, vasta scelta,purtroppo la maggior parte degli articoli è in fibra sintetica. Le spedizioni ultimamente sono più rapide.
According to the european size I have ordered 3 shirts x-L. The size is too small for me as according to your sizing method I would need 3xL. I have the shirts with me and I do not understant how I can get a change
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103369467 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Great trendy style, quality and prices, very nice style choices for special occasions and party wear
I am very satisfied with your products,they are nice and of high quality,
But it happened 3 times in 3 years that I didn't receive my packages. This was not your fault, but the local delivery mistakes. Perhaps you should check them or choose better ones.
There is a great choice of different things for acceptable prices. Ordering is easy, everything is clear.
I got my package in time.
The choice is great. The clothes and shoes are of high quality for the price.
Sehr schöne Jacke. Sieht super aus. Die Grösse ist perfekt. Reine weisse Farbe. Gute Verarbeitung. Gibt angenehm warm. Ich bin sehr zufrieden.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103394042 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox