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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I like the products most of them are polyester, but the colors are vivid on almost everything I've ordered. Almost all the sizes have been true to US sizes. However I'm so nervous about the processing and shipping at the holidays. They always do arrive, but they are coming from China and it takes sometimes a couple weeks to process. Then they have to pass their customs and ours. They tend to sit at our customs for usually over, or at least a week while awaiting pick up before they move in USPS system. If they rush it DHL. I've tried to order at least early November, just to make sure Christmas styled clothing gets here in time to wear them before Christmas.
No idea what the points are for. I've written three times to ask.
SLOW SHIPPING
CANCELLING MY ORDERS
NO CUSTOMER SERVICE
Prices on the site vary widely but are rising rapidly. There are currently lots of great deals and really good merch mixed with some pure junk and a fair bit of deceptive photography that makes things appear better and bigger than they really are. Check the size of all items as even clothing sizing varies quite a bit. Overall it's a very good but be careful about what you buy.
I ordered a sweater and dress a size up because I wanted a loose look like the pictures, however, they fit me "just right". I like the style, but wish it was bigger. I normally wear a size medium and purchased large. I should have gotten extra large. I wanted to exchange it, but never got a response.
Bought the snow print pants, along with the snow print jacket. Both are lovely the colors are vivid and the jacket is plush and warm. The pants are a good fit, despite the guess work of the sizing chart. The pant material is a thin polyester, so not warm at all.
Quick efficient turn around shipping product. Lots of various things to choose from. Sizes are close in there description, depends on the item. Overall very happy with everything.
C'est toujours un petit plaisir de découvrir ce que l'on a commandée. Pour moi les grandeurs sont habituellement comme un gant!
Pour Noël, j'ai commandé quelques vêtements.
Merci de votre attention!
Articles de bonnes qualités, et satisfait du délais de livraison. Merci!
I requested a credit for the backwards shirt that won't be worn. I was offered credit towards another purchase but don't want just a credit on my card. Hope this will be done the delivery was slower than expected.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102142750 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bon produit, bonne taille et bonne grandeur...
The deliveries can be a little slow. But the prices and the quality of the clothing is very good.
Worst company ever. You can not return or contact anyone from Lightinthebox.Idid order leather jacket and received some fake stuff.Do not order anything from them!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102134733 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bien reçu rapidement. Gilet de qualité et de la bonne grandeur
Ein Teil der Ware war OK.
Für defekte Ware (Uhr) wurde Ersatz geschickt.
Sowohl die defekt gelieferte Uhr und auch die als Ersatz gelieferte Uhr war nicht in dem Design wie bestellt.
Die Versandkosten waren sehr hoch.
Da gibt es noch eine Reihe an Dingen die unbedingt verbessert werden müssen:
Auf meine zweite Nachricht kam überhaupt keine Antwort zurück.
Auch sind einige Funktionen nur durch installieren der App möglich.
So etwas geht in meinen Augen gar nicht.
Das können andere Versender aus China besser.
Wenn die beanstandeten Mängel behoben werden und der Versand bei mehreren Artikeln nicht teurer wird, kann man LightInTheBox weiterempfehlen.
The jackets to Short in the sleeves and the back is to short.I ordered according to the size chart.
I bought a dinosaur liter from Light in the box when I received it, it was wrapped in two boxes. The outer box was in perfect condition when I opened it for the inside box. It was the original box of the toy, and it had three intentions in it, so I contacted the light in the box and asked them if that was going to affect it, and they replied " We assure you that there will be no problem". The problem with that is this is Christmas time and at my business we have created a theme for needy children and I have taken on a 2 1/2 year-old that I will not get to see or hear how they enjoy their present so I will be available to make sure that it works now I have to give the toy to someone that I can be around to make sure that their toy works or get them another toy so that's why I was hoping that would respond with telling me they would exchange it, but they did not they just want me to take the defected box and possibly defected toy to a child that I don't know and don't get to see how their Christmas ends up so I am not happy with the response nor happy with the product Security
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Received my order. Clothes I ordered were of poor fabric quality. I requested a return and after several back and forth emails I received an okay to return. I was told it would cost $40.00. The post office said it was going to cost $100.00. They do not offer return labels. Now I am out over $200.00 for some junk. Never again what a rip off. Back to MADE IN AMERICA!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Jeg har altid været tilfreds med leverancerne det har aldrig svigtet. Der er også styr på betalingerne også når de tildelte pointe skal udbetales, Jeg har aldrig følt at blive snydt
Mvh
Benny
The workmanship and fabric quality of the clothing leaves much to be desired. I've ordered at least six shirts from them and will definitely not be ordering any more. Most of the clothing pictures seem to be computer generated because the actual products I received looked very different from what is shown on the website (which look very nice.) Pattern matching between parts of a shirt, for example, as shown in the pictures is poorly executed on actual products. Even the apparent texture of the fabric in the pictures is misleading.
They also select only the favorable reviews to publish - with one or two average ones to give the impression they publish all reviews. Out of the five or six product reviews I have written they published only one which I gave four stars. All other two and three star reviews remain unpublished. I complained about this to them but got nowhere.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102125364 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have ordered multiple times from Light In the Box. Products range from good quality to poor quality. I would order from them again. I paid for the Gold Membership so the low shipping costs for the orders make up for the amount of money I lost for poor quality products. Return shipping to China is cost prohibitive.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
Thank you for contacting us.
The Points are different from rewards and store credit. The points can be used to exchange for discount coupons on the App.
Users of our APP can earn points if they check in once a day and receive points immediately.
You can get more points by continuous check in (If you missed check-in one day, the points you can get will restart as the first day).
You will get 15 points everyday if you check in consecutively ≥ 5 days.
Note: Customers can turn on a reminder ("Remind me") for the check in, but the version of the APP should be over 8.12.0 to get this set up.
If you need further assistance, please feel free to contact our customer service, which is available 24*7.
Regards
Megha
Lightinthebox