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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have ordered over 20 items from Light in the Box and satisfied with everything. Colors match the picture. Cook stuff.
Cool things to select from, easy to order, orders are always correct, Comes USPS so I don't have to mess with Fed Ex or UPS trying to find us in the mountains.
I submitted a request last week to return two of the three items. And have not been given a return label
My dress came quickly, looks just like it does online, and it came at a great price!
Web site is super and easy to use,
Prices are super and even drop lower.
Item arrived early and are of great quality.
I purchased a camera bulb and I cannot get it to work ltried 4 times and gave up who would l contact to
Get it working?
At first I was apprehensive when l made my first order but everything turned out great l will not hesitate to place other orders and refer your company to others thank you
I get so many compliments on my super cute sweatshirt! I did size up 1 or 2 sizes and it fit perfectly! Love it!
Updates were wonderful, but out of the three sweaters I ordered, I was pleased with only one,
One was very poorly made and was way to small, one was way way to wide I'm having to put darts in the side, the other was about right,
The price should be an indicator that you will get what you pay for! I ordered over $500 worth of dresses for an event intending to return the majority after trying them on. I went out of town and my order was delivered. When I was able to finally get to my order and select the items to return, I was told by customer service that it was past the 7 day return window and my items were non-refundable. Also, the quality of these items are of very poor. Most of them are nothing as pictured and fall between cheap and plastic material. I personally would recommend NEVER ordering from this website!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102125610 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Such different merchandise from typical retail stores. Usually receive deliveries within 2 weeks.
Always great prices, fast shipping, great quality merchandise
I wasnt expecting the best quality, but all the t-shirts Ive purchased were very good and even soft, pleasantly surprised! However when buying clothes from China, its always best to go up 2-3 sizes, which I did and they fit perfectly. However the shipping is where you get screwed, the 5 items I purchased, all came in one bag but you are charged shipping and handling 9n every single item.so it's a good thing the merchandise has a cheap price because shipping will cost you more, in most cases. My items total came $32 but with shipping $55
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102125726 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Everything has arrived on time, if not a day or two before the estimated arrival date. Love everything that I have ordered and received. Thank you for your helpful service
Megha nicely assisted me. The size weren't fitting but she guided me until I got satisfied. I'm now happy.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102110591 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The dress I sent for was not in proportion. Tiny on top and large lower down. I wanted to return it for a full refund to which I'm legally entitled. The company suggested that I accept some half price voucher instead, and return the dress at my expense to their warehouse abroad. After several messages to Megha, he finally secured me a full refund. It took a fight, and knowing my online retail rights, but thanks to Megha, it has now been resolved to my satisfaction. But, caveat emptor!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102110636 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Os produtos são ótimos, de excelente qualidade, exatamente como aparecem nas fotos. O prazo de entrega é rápido, e o rastreamento feito pelo LighinTheBox só se encerra quando está nas mãos do comprador. Já comprei outras vezes e a qualidade é sempre a mesma. Recomendo.
I ordered two lamps, total cost 77 EUR. Since 6 months no answer where my order is, no info about the tracking number, no help at all. Only offer I received is to return 60% of the goods cost (without expensive delivery costs), which is less then half of what I have paid. Awful experience, awful customer support.
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your order number, customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
It's a rip-off of sorts. First they tell you if you get the app, the prices are cheaper and they are. But shipping is expensive and per item, not calculated on total or by weight. Then they send an email telling you that you can add more items without additional shipping using website only and "Buy now" option. When you do that, the price will jump to triple and will be higher than the app price plus shipping. Also, the "free gift" for getting the app was put into the cart, and then all of the sudden not available anymore, but still for sale on the site. So you can make up your own mind about them being fraudulent.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102125530 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox