Life and HomeReviews 53

Ordered a 2-pack of Tramontina fry pans from this "company" using Amazon. The pans arrived with the bottom pan scratched due to poor packaging. So, we contacted Amazon for a return and replacement of the order, clearly indicating the problem was due to poor packaging. A new set was sent. However, the same issue occurred with the new set. We contacted Amazon, who refused another replacement and referred us to Life and Home. Their manager did not care whatsoever that Life and Home sent us two sets of defective pans, despite it being their packaging that caused the problems. As other reviewers have indicated, Life and Home has no ethics and makes a mockery of the concept of "customer service". By the way, Amazon also should be ashamed of themselves for (a) not supporting a long-time Amazon customer and (b) using Life and Home as a vendor. My advice: never order anything from Life and Home. Ever.

Ordered from their website had a picture of a green umbrella for my chairs got the package the next day and opened it only to find assorted color umbrellas when I called to complain a foreigner answered and claim that it was a picture of a green umbrella on their website, however the description was "assorted", that's false advertisement you don't put a picture of a "green" dog and then send a "black" one, not only that it's going to cost more the the price of the umbrella to send it back, piece of advice people always research the unfamiliar I never heard of them before and I usually do my research before I buy from anyone however I didn't this time around and I regret it, always go with your gut!

Wish I did the research before. I ordered plant rail brackets on Overstock - welds incomplete and the bracket screws weren't even as long as the brackets depth and didn't include nuts to secure them. Because I didn't try to assemble for 30 days, they basically said "sucker" and wouldn't consider a return due to their 30 day return policy. Made no attempt to right their quality wrong with screws/nuts. Zero quality and customer service

I ordered $500 Aluminum Rivets on their website. I paid extra for the overnight shipping and received a confirmation email. The next day, I receive another "processing order" email but in really small print, it says that they could not do the overnight shipping, so to contact them if I'd like to cancel my order or they would do the standard shipping. Today, I called the phone number "JAMES" answered and said that he canceled my order because I didn't reply to the email to tell them that I still wanted the rivets. I told him that typically, as a business owner, I do not have time to call and tell people, that I've already paid, that I still need the items that I originally ordered! He said that the website is flawed and that it isn't their fault that they cannot overnight ship the items I ordered and that they ran out of stock of the item completely. I asked him what we were going to do about what we paid for and the overnight shipping and he said that the warehouse has them, but that they will ship free standard. He argued with me the entire time and said that he was the supervisor. Refused to allow me to speak with anyone else. I asked them to completed cancel the order and to please refund what they charged me originally.

UPDATE:
I have since received another email from JAMES PARKER and it reads:
"Hi Ashley,

We have received the order for the special order item and we are not able to ship the special order item overnight, so we have sent you an email asking for the same you want to proceed with the standard shipping or you want to cancel this order. We have also called your phone number ***-***-**** and left you the voice message, but we have never heard back from you.

After sending that email, we have waited for 24 hours and after that, when we have not heard anything from your side, so we have canceled your order assuming that you do not want this item.

Sorry for your inconvenience"

HE IS STILL TRYING TO SELL THEM AFTER THE OTHER EMAILS AND THE PHONE CALL WHERE I SPECIFICALLY TOLD HIM THAT I WANTED A REFUND! I never got the product, so give me my money back! NEVER AGAIN will I order from them and I will never give a positive review for them either.

TERRIBLE! I ordered from overstock and they are a "marketplace seller". I never received my package as stated by UPS. Contacted the seller who has been "investigating" for over a month. Their response is "UPS says the package was delivered". I run a business from my home, receive packages daily and am home 90% of the time. This package ($80.00 knee pads) was not received as I stated. Instead of Life & Home being a mature responsible seller and filing a claim with UPS and/or resending my order like any other reputable company would do (Amazon, Wayfair, etc) they just ignore me and give me an attitude like I am trying to shiest them out of $80.00 knee pads! Ridiculous. I finally spoke to a Superior at Overstock who has refunded my credit card. I advised them to get rid of this Market Place Seller as they make Overstock look bad. There is a reason this is a "start up" company not going anywhere! Avoid at all costs!

I bought a product that didn't match the description on the site, kindly brought this up with customer service and they were unapologetic, and insisted I would have to send the product back on my own dime. It cost me 1/2 of the total price of the product just to mail it back and when I did they only refunded me part of the price I paid for the product. When I brought this up to customer service again they simply ignored me. Please don't support these folks, bad business practices should not be tolerated or supported.

I informed a James Parker from Lifeandhome.com that I was not happy with the quality of a purchase and that it was inferior, and that I wanted my money back with a return shipping label. I thought I understood him to say for me to return the item for a full refund and my return shipping would be refunded also and proof of cost of shipping should be enclosed with the item. Now; he tells me I will not be refunded my shipping cost for the return of the inferior item. What a rip off. Avoid this retailer at all cost, he is a scam artist...