Ashley L.

I've never had any issues with them. I always order from them. They are on time with my parts and supplies and they have the best price. If they don't, they'll make sure that they do!

I have been in target many times and have never had a positive experience. There is never anyone around to help when you need it and they do not have an organized plan for customer service.

I ordered $500 Aluminum Rivets on their website. I paid extra for the overnight shipping and received a confirmation email. The next day, I receive another "processing order" email but in really small print, it says that they could not do the overnight shipping, so to contact them if I'd like to cancel my order or they would do the standard shipping. Today, I called the phone number "JAMES" answered and said that he canceled my order because I didn't reply to the email to tell them that I still wanted the rivets. I told him that typically, as a business owner, I do not have time to call and tell people, that I've already paid, that I still need the items that I originally ordered! He said that the website is flawed and that it isn't their fault that they cannot overnight ship the items I ordered and that they ran out of stock of the item completely. I asked him what we were going to do about what we paid for and the overnight shipping and he said that the warehouse has them, but that they will ship free standard. He argued with me the entire time and said that he was the supervisor. Refused to allow me to speak with anyone else. I asked them to completed cancel the order and to please refund what they charged me originally.

UPDATE:
I have since received another email from JAMES PARKER and it reads:
"Hi Ashley,

We have received the order for the special order item and we are not able to ship the special order item overnight, so we have sent you an email asking for the same you want to proceed with the standard shipping or you want to cancel this order. We have also called your phone number ***-***-**** and left you the voice message, but we have never heard back from you.

After sending that email, we have waited for 24 hours and after that, when we have not heard anything from your side, so we have canceled your order assuming that you do not want this item.

Sorry for your inconvenience"

HE IS STILL TRYING TO SELL THEM AFTER THE OTHER EMAILS AND THE PHONE CALL WHERE I SPECIFICALLY TOLD HIM THAT I WANTED A REFUND! I never got the product, so give me my money back! NEVER AGAIN will I order from them and I will never give a positive review for them either.