LG

Will lie to you about warranty, no customer service reps who are first language English speakers, customer service is completely unhelpful and they apparently have no management or supervisors to help either.

LG sold me a broken refrigerator that cost me and my wife the equivalent of hundreds or thousands of dollars of money and wasted time. They sent repairmen who broke it even worse. They did not honor their warranty. Now, they won't leave me alone--despite numerous phone calls, they keep sending me letters trying to sell me more of their terrible products or extend their useless warranty. They are the worst company, by far, I have ever dealt with.

I bought an LG fridge on 10/22 at Lowe's. In 7/23 it quit working. I called LG and they sent out a technician since it was under warranty. The tech said he needed to order a part. He was scheduled to come back in a week. Well the part is on back order until 10/2023. I've been 5 without a working fridge and now I have to wait another 5 weeks. The fridge is only 9 months old and cost me $1000. I have talked with lg for over 5 hours and they keep telling me I have to wait and don't qualify for a replacement or refund. Don't buy LG products

Buyer Beware. Whether you get extended warranty or not and you live outside of any city limits, you will not get service. They may even promise a prorated cheque for your appliance and lie to you about sending it after you have docusigned a document and sent pictures of said appliance and pictures of your serial number destroyed. This happened to me with their most expensive washer and dryer set. Washer died after 2 years with a 10 year warranty. I still have not gotten a cheque and never will. The call centre staff are answering from home and you have to listen to everything in the background. I asked to speak to corporate or their finance department but was told I could not. They would escalate for me yet again after 12 phone calls over 4 months. You will never get a follow up email or call. Awful Company. No Stars... BUYER BEWARE

Now six days later, another day, another horrible experience with LG. They sent me a $1,000 soundbar that did not work. Took several days to agree to take it back, but refuse to replace it only a refund. Each call to customer service is almost an hour transferred from person to person. And again today, cut off while waiting to be transferred. You can't make this up. If you have to have an LG product DO NOT buy it directly from them.

Refrigerator compressor went out after 5years. LG refuses to fix it. Dealing with customer service is a nightmare. They make you call appliance guys to see if they will come repair.I have called 12 or more appliance companies and they tell me they will not do warranty work on LG appliances. LG doesn't care. I still have not gotten my refrigerator worked on after 2 weeks of back and forth with lg. Never buy an lg appliance. They don't deserve any stars

I thought I would received superior customer service from LG directly so ordered a washer and dryer and 2 pedastals from them. I have been on the phone for 3 days a total of 7 hours plus also many internet chat sessions to try and get the electric dryer switched to a gas dryer before it ships out. No one there is competent not even the supervisors. NO ONE there can help me. So far today I have been on the phone 2 hours and 36 minutes and have spoken to 6 or 7 people and have been transferred each time with them saying they can't help me in that department. I have also sent 2 emails which have gone unanswered. I am starting to think this is a strategy of theirs to delay fixing the problem until its too late and the electric dryer gets shipped out and now i am stuck with an item i can't use and will have to spend more money buying a gas one. I HATE this company and I am sorry i ever bought from LG direct.

You don't expect a product to not work out of the box after spending a few $1,000s. Service Request is unfriendly to customers... you're at the mercy of a slow process and whenever the tech is available. Several days without a major appliance is an annoyance... BIG time. Not buying another LG item. GE or some other brand that is more reliable.

I have been having issues with my TV since the date of purchase. I have accommodated LG over the 5 months while they try and resolve the issue. Including taking 2 days off work to HELP the tv repair guy attempt a repair. I have also moved my router 2 times and done countless different troubleshooting ideas at the request of LG. I have been on hold for close 9 hours total and it still does not work. Now they want to send a 3rd technician to my house to replace the same parts that have already been replaced. When is enough, enough? I spent over $2,000.00 on a tv that will not stay connected to the WiFi and they refuse to own this issue. No one will call me and they keep asking for the same information over and over. The supervisor was suppose to call me back that same day and a week later nothing. LG deserves NO STARS!

I bought an LG tv for $4k and in just over a year the screen shattered. LG didn't take any responsibility for it, would provide replacement or compensation and customer service was terrible throughout my dealings with them. Will never buy any LG products again in my life. Please don't make same mistake as I did, spend your money with companies that will take responsibility for their defective products.

I am giving one star to LG applicances because there is no 0. My refregirator died after 3 years and I am still waiting for a call back after a week. The refrigerator was listed at 4,999.00 back in 2019. Looks great but that is it. Life is very bad with LG.

Compressor went out a second time. Lost all our food - AGAIN. We had independent repairman look at it and he told us it should be under 10 year parts warranty. Called customer service and was told that unless we gave our credit card, they would not help us because labor is no longer under warranty. We agreed to pay the repairman but not to give our card over phone. My husband asked to speak to a supervisor and was told they do not do that. Either pay the service fee or disconnect the call. My husband gave his card but the understanding is the repair that will be done is to replace with the same part that will break again in a couple of years. So in about 2 years, I will have to lose my food at an unknown time when this fails again due to the same known problem and I will once again have to pay to subsidize their customer service.

My name is Annie Langston and I bought one of their refrigerators in 2016. It was one of the models involved in the lawsuit against them a couple of years ago and the warranty on these was extended from one year to five years. When I called them, they finally agreed to send someone to look at it. It was the same problem the rest of them of them had. After a month, with repair people coming once a week, with the incorrect parts, my refrigerator still wasn't working. They offered at the second week of all this a check to replace the food that was ruined but I've never received anything from LG. I finally replaced it because it had been a month and they were doing nothing to help me and eating out was getting really expensive at this point. So no I don't recommend buying any of their products. Honestly if I could give them 0 stars, I would.

Purchased in June 2021 and after just 3 months of use started to leak from bottom. Contacted LG and after 3 failed attempts to fix, it still leaks. Was told that after their 3 incompetent attempts to fix the issue is due to my leaking pipes not the washer. I was informed of this only weeks after no communication and when after the 3rd failed attempt to fix the repair man confirmed it was definitely the machine leaking. Someone is extremely dishonest. Took my case to the Fair Trade office as all I wanted was a functioning washer, happy for a replacement but after all the dishonesty from Endeavour Repair and LG I'm demanding a full refund. Disgraceful behaviour!

Absolute worst company I have ever had to deal with. Laundry machine broke after five uses, LG sent a technician twice and the machine is still broken (4 weeks later). They refuse to escalate the claim past customer service. Been told many times they would contact me with more information, they never call. I have spent hours and hours on the phone with them, always the same canned responses like it is my first time calling and refusing to escalate the issue. DO NO BUY FROM THEM, you will regret it.

I ordered a TV from LG directly on 10/26/22. My credit card was charged on 11/3/22. It is now 12/1/22 and I have not received my TV nor have I received my refund as requested. I have logged over 15 phone calls to customer service who have not been able to locate the TV or help me with my refund. This is criminal. My money has been in LG's possession for over 30 days with no answers.

I brought brand new LG Dual inverter Window AC and in two and a half year its condenser and cooling coil got damaged. Can't believe such a huge brand can't provide a good product, or is it that i got a bad product from such a big company. I had to waste 7500 rupees in 2.5 years. So not expected from company like LG. My usage was very minimal, like 3 to 4 hours a day. Still Cooling coil has damaged to unrepairable. If any body come to know that within 2.5 years Ac might require 7k investment, no body will buy this product.

LG dish washer
My LG dish washer, was really perfect while it worked, but 1 year after purchase the sprinklers stopped turning around and that's when the issue started. The technician came 4 times, always had to wait a week before he showed again. Then the "Case Manager, CS Painpoint Innovation". Got into the case, she said I would receive a new machine, but since she said that, nothing happens...
It's been over a month since she started taking care of my case. (That on top of the 2 months that passed before she entered my case- total of 3 months and no end on site) Recently her respond was "We apologize for this delay as the team is handling a lot of replacement requests"...
Not very encouraging, knowing I'm not the only one in this scenario.
Tamar Benda
Kelowna BC

I have gotten the run around from their "customer service" department for a month. They all work from home as their corporate office is closed so they have no clue what they are doing. On hold forever waiting for a supervisor ( apparently with the rest of their angry customers). They repeat my issues back to me then put me on hold and come back asking me to repeat again, again. I have finally washed my hands of them. DO NOT buy their products. Their warranty is a JOKE, their after-sale support/service is NON EXISTENT, and, what's worse, they LIE. Run don't walk to a competitor. Save yourself the grief.