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You don't expect a product to not work out of the box after spending a few $1,000s. Service Request is unfriendly to customers... you're at the mercy of a slow process and whenever the tech is available. Several days without a major appliance is an annoyance... BIG time. Not buying another LG item. GE or some other brand that is more reliable.
Tip for consumers:
Don't buy LG products.
Products used:
Stove/Oven
Customer service and user interface is gone downhill. I've recieved multiple orders that were "not as adverised", sizes being way off and items being different colors. Used to be a good dependable place now it's a gamble so I won't be going to Swap anymore.
Im hasn’t received any thanks yous.
Im doesn’t have any fans yet.
Im isn’t following anybody yet.
Empty.
Hello,
We apologize for any recent poor experience you had in working with our customer service team. If you have specific examples you would like to share regarding the type of service you received, I would greatly appreciate it. I would like to understand the concerns so I may address them with my team.
We would like to better understand your concerns so we may rectify them for you. You can reach our customer service at assistance@swap.com or 630-296-0146.
Sincerely,
Swap.com