Let's Be Gothic

I ordered 2 items according to the chart sizing. When the items came in they were clearly made for girls without a bust! When I asked to exchange they refused! They said we shipped what you ordered, no exchange or refunds! Are you kidding me?!? How about you put accurate sizing in your chart and we'd order the right size?! Scam artists if you ask me! Worst service I have ever received. In my life! I'll be telling everyone about it and to not shop there - EVER!

Most unprofessional uncaring site I've ever ordered from, it's been two years and I still have nothing. No refund, communication is trash, deletes my comments off Instagram when I asked where my refund was. 10/10 would not recommend ever.

I never received my item and they refused to give me a refund. 8 months later, and I finally received a refund from Paypal. Joke of a website. Worst customer service because they have template emails they send to each complaint. Don't waste your time with this cheap site.

This has got to be the cheapest Halloween costume, $. 99 cent store quality, garbage I've ever seen! It's been over a month, only received less than half my order. Nothing fits nor looks like the pictures on the website! Told them to cancel what hasn't shipped and I want a refund for what I did receive. They are offering me a "creative solution" in which I can exchange what I received for more GARBAGE! Why on earth would I want more of this crap? I want my money back. ALMOST $200. Products ship from China but supposedly returns need to be sent to Israel from the US which would probably cost more than I've already paid. I will be disputing with PayPal but please don't order from this scam of a company. Pictures on the website do NOT depict what you will actually receive. You will be dissapointed.

I wish I could give this store a 0 star review
This store is so unbelievable I would recommend Wish before you buy from this one!
I got five items not only did I only receive two of the five items but the ones I did get didn't fit. I contacted customer service frustrated because I measured beforehand and it didn't fit me but it could fit my small girlfriend and she is nowhere around the size I am aka the size that they have listed, I asked for a refund thinking that the 30-day money back guaranteed would be helpful (btw I was in the time frame even tho it got to me late) oh but no it apparently doesn't work that way. We have been talking for several days and still have gotten nowhere close to resolving it, so far it sounds like I'm just gonna be out of the $147 dollars I spent on their crap.
I would like to add that stay away from things that have a bunch of straps because they are very confusing when going to put it on.

Made an order on Letsbegothic last year and all these issues began over a year ago. First only two items arrived after over a month or two (I ordered four), they were gonna reship the remaining two, but only one arrived. The second time they shipped the remaining item it was lost, and they send another but it never arrived. And I contentiously had to tell them which item was lost. I've had to pay extra tax fee about three times and they agreed eventually to refund the item but no refund has ever been made for over four months. Every time I wait about 30 business days and when I contact them they apologies and say they will do a refund but nothing ever happens. Worst service ever. Don't order from this website.

This company is a SCAM! I ordered items in June 2020 and still have not received them. They refuse to give me a refund. I have reached out A LOT and every response is "It's on its way. We are sorry about the delay. It is stuck in the port." Do not buy from this company.

Literally made an order March 2020 it is now almost March 2021 and never received my order. I have multiple emails going back and forth about my email and I still never have received my item. So frustrating to have your money wasted like that.

I never received my item and they refused to refund my money. They stopped answering my emails after 4 months of back and forth. I finally disputed it with PayPal and got my money back after 6 months. Very rude staff and poor customer service

This company is a complete SCAM. This business is under the name Let's be Gothic and Dark Moon. I've been waiting for my paid order for 4 months! They send faulty tracking information which states "destination unknown" and "waiting for seller shipping". Then refuse to offer returns since it's "not they're responsibility" after it "ships". This company is run by someone named Abby according to emails. They have blocked me on every social media platform so far and refuse to message me back regarding my order. I cannot find an address or number for this business on any advertising site they're on. When I posted reviews of my experience on social media, they were deleted and I was blocked. I have reported them on social media sites including Facebook and Instagram various times without any action taken.

Still waiting over 2 months for my order! 1 item! On their website delivery says 10 to 15 business days. Ive emailed them several times about my order I keep getting the same generic message not even at all different even though they were sent a month apart! They say they looked the order up and it was shipped to the fulfillment center so it's out of their control... I log into my account on the website and it says thre same thing its said since the day I placed the order UNFULFILLED.

I ordered a gift for my other half, it advertised 2 weeks delivery and took over 4 weeks to arrive. On arrival it was from China and looked like a cheap piece that you'd order off eBay for a fiver!
I emailed straight away and the customer service I've received is terrible. They told me that the item that you order from them is only a guide of the item you'll receive! I've continued to email and they've just ignored me but have a appointment soon to take this further so await a update before purchasing from this sham of a company that advertise under a different name to who you buy from!
If I could give zero stars I would have done.

Item arrived took a long while, turns out it's from china! Really poor fit in different areas, contacted them fir a refund, they offered another item for free but I would have to pay the shipping of £15 huge scam don't do it, the same things are made on wish!

The item I ordered is the equivalent of string and when you request a refund Dark moon will offer you a new item just pay shipping. When you say no Abby will message you saying this nonsense
"We are sorry to know that you would like to cancel your order. The order has been processed. As we have stated on our Terms and Conditions which you agreed when you completed the order, cancellation can't be done once the order is received as you were given enough time during the checkout process to complete the order or not.

Thank you for your understanding."

So good luck returning anything to this " business"