Let's Be Gothic

I ordered a few items from this site. The first item arrived and it was horribly cheaply made. It was suppose to be a push up bra yet had no structure to it at all. The fasteners were extremely loose and would even survive a hand wash. The company said I could have a replacement item but I had to pay for shipping which was close to same cost as the purchase. I really hope next items are better but after reading more into this company I am doubtful.
Michelle

I paid 60 freaking dollars for a pair of pants from this website, and I get them with not only horrible stitching and loose threads all over, but they were completely see-through. COMPLETELY. I wouldn't have been able to wear any sort of underwear without it being completely visible.

Every picture of their items is super cute but I promise you the actual items are super expensive $#*!ty products. I can't believe I bought anything from them without first looking up reviews, since they obviously don't keep reviews on their website.

I had purchased a dress and skirt from this site after finding it from an ad on Facebook. Originally bought for an outfit to wear on my anniversary and I was very disappointed in the quality. Honestly the sort of quality you could expect for paying on a site like wish. I was not impressed with the sizing either, sizing is outrageous! Worse than h&m! I had asked to return as there was no was no way I would fit into them. As they said it was a sale item I could not return the items. I pointed out it was not a sale item but I had used a discount code for a first time purchase however this still apparently counts. I cannot return these items despite no where near as advertised and now I'm stuck with clothes I can never wear after spending 64 dollars. The customer service is friendly however the policies are flawed and I don't understand all the positive reviews when there's so much to be negative about. Prices are too high, quality is so low, returns policies basically non existent, took 5-6 days and three attempts of contacting to get an email back. Do not buy from Let's Be Gothic, would rather just stick to a reputable brand.

Where are the negative stars? Let's Be Gothic is THE WORST online business that we have ever dealt with. Their barbaric policies and anti-customer service qualities have proven after numerous attempts to resolve an issue that Let's Be Gothic's business ethic is theft of a customer's hard earned money. My daughter ordered several items and upon arrival the merchandised was not satisfactory. We asked for a refund and were advised that refunds are not their policy and we could return the items at our expense (which was more costly than the purchase due to their headquarters being in Israel), however, they would not return the money. It is unfortunate that scammers like Let's Be Gothic are permitted to conduct business, lie and steal while at the same time make consumers leery of doing business with an honest reputable online company. Post it to social media, tell everyone by word of mouth and avoid the mistake we made... DO NOT PURCHASE ANYTHING FROM "LET'S BE GOTHIC"!

I ordered from this company and I had wanted to cancel my order. They emailed me back with an attitude saying its against policy. They said my package was shipped within 2 days and everytime I tried to track it, it didnt exist. I emailed them yet again questioning this and all I got was attitude and no answer to my questions. My package was "delivered" at 3:30AM today but it wasn't. I contacted my local carrier annex and they told me the tracking number does not exist. I emailed LBG immediately this morning and I have yet to receive any sort of response. I already submitted a complaint to the BBB.

For US Costumers: They say it takes 2-6 weeks to receive the item after a tracking number has been generated. Going on 8 weeks and nothing - the tracking information hasn't been updated since the generation of the label. Just says "awaiting package from merchant". I asked customer service twice about the lack of movement (once after 2/3 weeks and no update and again after another 4 weeks and still no update) and both times was dismissed with a "well the label was printed so there is nothing we can do." Suspect I will never see those pants. Total rip-off.

I ordered one item from them nearly 2 months ago and didn't receive it. They have my money, and the product is sitting in the warehouse STILL. Don't give them your hard earned money. Go to Good Goth, Dracula Clothing, even Bonboho has cute goth-y looking stuff.

Never buy from let's be Gothic. Their return policy is stupid. The return process cans when you make the purchase and you can return within six weeks. It took two months for my package to arrive and not all of them are here. Couldn't dispute my charges. Had to go to my bank to get the refund. BUT THEY IN RETURN DISPUTED IT! Never order here. There are other websites that sell the exact same product on their site. SHEIN is one of them.