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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Everything was great, contact prices are way too high but that's everywhere and that's why I'm glad I have the same prescription in both eyes!
Everyone was very helpful and we received the contacts sooner than expected.
The database of the countless of times I tried to get my order resolved speaks for itself. Could not get upper management to assist until the last time I called.
I've been in customer service for 30 years and they lack direction.
My contact lenses got here about a week after I ordered them!
Positive overall experience with product and shipping. But prices are tricky and not clear, 1 box is $20 and 2 boxes are $70 for example.
Super fast delivery! Much faster than anticipate. Thank you!
Not good! Need to return! Not happy tried to cancel but they said I signed up for Auto which I didn't
Your service is great... I'm not sure about this rebate policy. But we will see if I actually receive it
When I first made my order I did not notice my eye doctor had put a brand on my script. I ordered the wrong thing and I was wondering why I kept getting notices that y'all couldn't approve my order. That was when I went over my script again and seen the brand. I called up lens.com and spoke with someone who walked me through everything and helped me to place the correct order. Now I have my contacts and I LOVE THEM! Thank you guys for EVERYTHING!
Everything thing went good I will definitely order again with y'all
Great customer service. I emailed the customer service dept. because I hadn't received my order and they quickly responded. I did receive my order in a timely matter I just didn't check the mail. Totally my fault. Definitely will order again.
Excellent value and very easy to order. Had my order in days.
Very good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Took a bit longer than expected but this was most likely due to my anticipation as I was out of contacts and blind!
The lenses are in a flat case which is not good for long term storage. Hopefully they will still be usable when I need them.
They get you hooked with a discount on your first purchase. After that, their prices are significantly higher than their competitors and they add a hidden "fees and taxes" (you don't see the amount until the very end when you submit payment). There is no explanation for what the "fees" are for. They also refuse to consider a price match when offered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members