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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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They say they're selling contacts for $10 a box and they'll give you a rebate but even with the rebate you're paying way more for the contacts then you would be if you just bought at Costco also, the contacts have been irritating My eyes. Customer service is horrible. Do not buy from here what they're doing is completely fraudulent falsely advertising a price and charging more than they are normally in the long run. I ended up paying $37 per box even though they advertise it as $10 that's with the rebate so this is completely false and a scam. They also refused to refund my money.
Easy to order and very helpful staff when you call.
Quick and easy. Would definitely other again. Love it
Great experience made easy; so excited about the price because my prescription lens is quite expensive compared to others
Been using lens.com for years, but they have gotten out of control with the extra "fees" and shipping. The Fees and shipping cost more than a box of contacts. Walmart has none of this, they lost a long time customer.
So easy to shop and get doctor's script. Good prices.
Good fast delivery and communication was excellent
Missed a rebate application deadline after being a 15-year customer with repeat orders. Was told they make no exceptions to the 90-day deadline. This was the first time I called them with an exception request and the support staff refused to even ask a supervisor for an exception. I admit it - I missed the deadline which was covered only in the fine print of the order. Legal yes; ethical, maybe, customer service-horrible. Last time I order from them, even if it means paying more
You replaced an order that I received a yesterday but there was no return label so I could send bad contacts back.
I got a run around on all of this.
Order was fine. A customer service representative helped me to find the most convenient deal on the phone. I appreciate a lot her guidance
I just received my lens' a week early and they look fantastic! Perfect for my job.
The additional fees I ended up paying (close to 45% of the initially disclosed price) were not readily identifiable to me. I received a vague explanation when I asked why my price subtotal was not the sum of the two prices (two boxes of contacts) that were disclosed.
Easy online reorder and fast delivery- what's not to like?
Easy access website and great prices and quick delivery
Amazing experience and love the product. Never a complaint
Shipping was fast. The whole process was fast. Very pleased.
Good price and have good experience with the customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members