Overview
LegalZoom has a rating of 3.1 stars from 1,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job and new business. LegalZoom ranks 5th among Legal Services sites.
I waited for hours on the phone without even getting through to anyone. "we apologize for the delay"
Do not fall for this scam! STAY AWAY!
If you've got to get a customer sales rep, John M. Is knowledgeable, quick to respond and patient. Yay John! And thank you...
Hi Susan, thanks for sharing. We'll be sure to let John know of your kind words!
I call for information and all of my questions were answered. They did not try to sell me anything just answered my questions!
Priceless. I forgot to pay my state fees. I learned my lesson. He helped me to the whole process. Thank you so much
Thank you for allowing us to be there for you and sharing, Samuel!
My husband have done our wills and our powers of attorneys on Legal Zoom and have been very pleased with the prompt service.
Hi Peg, we aim to please and appreciate your decision to use LegalZoom in helping you & your husband with your estate plans. Thanks for sharing!
I called LegalZoom to purchase their "Trademark Package" for $599.00 on 11/08/2022. The very first step of the package included a phone call after payment on November 10th 2022 that LegalZoom set with me from 5:05 P.M. EST to 5:20 P.M. EST with Anna (Appointment ID: *******). I waited for hours and no phone call from LegalZoom per their scheduled time per their email. I called in at a later time that day to cancel my package because they literally did not follow through on their scheduled phone call which was the very first step of many in their "Trademark Package." So, I have been waiting on my refund (7-10 days) and nothing has posted to my credit card. Yesterday 11/30/2022 I get a phone call that lasted about 38 seconds from LegalZoom and I told the lady that I was waiting on my refund and she said that she was going to process it and the phone call ended. Today (12/01/2022) I called LegalZoom because there was again no refund on my Discover Card and LegalZoom told me that the call that I received yesterday on 11/30/2022 that lasted for 38 seconds was an attorney and therefore was considered a consultation and my $599.00 would not be refunded. I explained to LegalZoom that the phone call was NOT a consultation and they hung up on me. I called LegalZoom back and asked them to please provide me with my filing documentation and other documents that were supposed to be filed and a recording of the phone call and they could not provide either. LegalZoom literally charged me $599.00, did not follow their said said timeline, their said process and did not / has not provided me with anything at all. This is the largest fraud and/or scam I have ever seen. I want a full refund of $599.00 immediately,
There are easy to deal with and are excellent at being fast and efficient
Than you so much, Chris!
Jason Garcia was the ultimate help in getting me setup with LegalZoom and establishing my new LLC! Thank you Jason!
I was recommended by a colleague to contact Legal Zoom to set up my LLC. I will note the process was a smooth, efficient and a pleasure.
Thank you!
Hi Richard, thanks for sharing. We're happy to hear you had such a great experience.
Aimee was amazing.
She had answers for every question I had and was very thorough with explaining things.
Hi Nigel, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
The website was easy to use. The agent call afterward was valuable.
All aspects were smooth and efficient.
This makes us happy to hear. Thank you for sharing, Andrew!
Very easy to work with and get things rolling. Also great customer support and helping getting things moving.
Thank you for taking the time to provide me with such positive feedback, Jason. It means a lot to us.
Jeremy Thomas is very professional, understood my needs, and answered my questions appropriately. Well done... thank you Jeremy!
We know Jeremy will appreciate this wonderful feedback as much as we do. Thank you for taking the time to share, Matthew.
Professional and personal fluid situation and he pointed me in the perfect direction, grateful 100% for the guidance
We love to hear this, Jahlil! Thank you for sharing.
Excellent Experience I really enjoyed call. I also learned more than I knew before coming to legal zoom
We're delighted to hear this, Anthony! Thank you for taking the time to share.
Very brief….much information explained….not time consuming…straight to the point
We appreciate you, Brittany, for sharing your experience.
One of the best meeting every friendly very understanding and and made he made sure we understood the process Paul was amazing
We love hearing this, Crystal! We thank you for taking time to share.
Christina was able to assist me with my problem get it resolved within a matter of five minutes.
Thank you for sharing your experience, Ilona
Poor customer service. All they want is to take every dollar they can from their customers. They provide little to no help.
She was super helpful with everything all my questions were answered clearly and in a timely manner what a professional she was
Hi Omar, professionalism is key for us so we're happy you shared your experience. Please let us know if we can help with anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leandro, We are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. I want to assist you with a resolution. Please feel free to contact me directly via help@legalzoom.com.