I called LegalZoom to purchase their "Trademark Package" for $599.00 on 11/08/2022. The very first step of the package included a phone call after payment on November 10th 2022 that LegalZoom set with me from 5:05 P.M. EST to 5:20 P.M. EST with Anna (Appointment ID: *******). I waited for hours and no phone call from LegalZoom per their scheduled time per their email. I called in at a later time that day to cancel my package because they literally did not follow through on their scheduled phone call which was the very first step of many in their "Trademark Package." So, I have been waiting on my refund (7-10 days) and nothing has posted to my credit card. Yesterday 11/30/2022 I get a phone call that lasted about 38 seconds from LegalZoom and I told the lady that I was waiting on my refund and she said that she was going to process it and the phone call ended. Today (12/01/2022) I called LegalZoom because there was again no refund on my Discover Card and LegalZoom told me that the call that I received yesterday on 11/30/2022 that lasted for 38 seconds was an attorney and therefore was considered a consultation and my $599.00 would not be refunded. I explained to LegalZoom that the phone call was NOT a consultation and they hung up on me. I called LegalZoom back and asked them to please provide me with my filing documentation and other documents that were supposed to be filed and a recording of the phone call and they could not provide either. LegalZoom literally charged me $599.00, did not follow their said said timeline, their said process and did not / has not provided me with anything at all. This is the largest fraud and/or scam I have ever seen. I want a full refund of $599.00 immediately,
Thank you for your review, William. We're sorry to hear your experience has been less than satisfactory thus far, and would like to reach out to you to offer assistance. However, we cannot locate your account with the information provided in this review. Please contact our team at 866.774.2947 at your earliest convenience, or send us a private message here with your contact information. If there is anything more we can do to assist, please let us know.