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LegalTemplates

Overview

LegalTemplates has a rating of 4 stars from 2,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

service
176
value
176
shipping
109
returns
118
quality
158
This company responds to reviews on average within 2 days
+23
How would you rate LegalTemplates?
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Indiana
1 review
0 helpful votes
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Great customer service!
November 23, 2018

I forgot to cancel my free trial before the expiration date, and a quick chat with a customer service rep along with an email to the refund department, and they promptly authorized a refund... and all ON Thanksgiving Day! So, when I sink my teethe into that turkey leg in a couple hours, I will make sure to be thankful for the Legal Template crew!

Date of experience: November 22, 2018
District of Columbia
1 review
0 helpful votes
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Best Templates
November 5, 2022

Sitejabber makes finding templates and downloading super easy and accessible. I wanted to look at contract examples and I got a ton of great templates from their site. I will be 100% recommending this to fellow peers and using this site again.

Date of experience: November 5, 2022
Betty K. LegalTemplates Rep
over a year old

Thank you, Katherine! Your positive feedback is much appreciated. We are glad you took advantage of the templates we offer.

Pennsylvania
1 review
1 helpful vote
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I called to cancel my free trial membership because if was not what I was looking for and Benjamin in customer service was very helpful and professional. I was truely surprised how quickly and easily he handled my request. Thank you Benjamin.

Date of experience: June 22, 2017
Illinois
1 review
1 helpful vote
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Website is user friendly!
September 3, 2019

Had a hard time looking for a site where I can use some templates for my documents. Tried Legal Templates and their customer service is great. Their website is user friendly for someone who is new to this kind of service. I would surely recommend this site to my friends and colleagues.

Date of experience: September 2, 2019
Florida
1 review
1 helpful vote
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Overall, a great experience. The call was answered quickly and handled professionally. The rep got my account closed and processed the refund promptly and efficiently. I really appreciate the good customer service and professionalism.

Date of experience: June 20, 2017
Indiana
1 review
1 helpful vote
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Quality service
March 2, 2018

I used the legal transcript service and was please with the results. Furthermore, I had forgotten to unsubscribe from their service once I was finished using it. So I contacted them via email to request a refund on the charges I had received in the time I was no longer using their service. The response was prompt and polite. Though I have yet to receive my refund, my request is being processed and it looks as though I may get a full refund. Overall I am pleased with the service and feel valued as a customer.

Date of experience: March 1, 2018
Tennessee
1 review
1 helpful vote
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Due to system issues, my free trial wasn't canceled and my card was charged. I called and worked with Charles where he was very understanding and beyond helpful in issuing a refund. It's always a pleasure when people go out of there way to help!

Date of experience: September 7, 2017
Kentucky
1 review
0 helpful votes
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I am so happy with the experience I had with Charles. He returned my call in a very timely manner and was very personable and knowledgeable. I felt confident from the start the matter would be resolved and it has been. I greatly appreciate his assistance and will use thit's again when needing to create anotger legal document.

Date of experience: September 29, 2017
France
1 review
0 helpful votes
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Review of Charles
October 28, 2017

Since I wasn't the person who initiated a template trial/purchase, i can't speak on the product. Although the person who did use the product said it was, indeed, effective enough to get by although there were a few grammatical errors in it (not my words).\

So, let me speak on behalf of the person that I worked with... Charles. He addressed my concerns and explained a few things and we came to a mutual agreement. Everything was professional and cordial, as business should be. Thank you, Charles!

Date of experience: October 27, 2017
GB
1 review
0 helpful votes
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Waiver Release
October 26, 2023

Very good and very easy to understand. I needed a simple solution to this problem and I found your site. I will now create a waiver to suit our needs which in turn will prevent any repercussions in the future, hopefully.

Date of experience: October 26, 2023
Betty K. LegalTemplates Rep
over a year old

We're delighted to hear that you found our site helpful and that it provided you with a simple solution to your needs. Creating a waiver can indeed help prevent future repercussions. If you have any questions or need further assistance while working on your waiver, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for using our service!

New York
1 review
6 helpful votes
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SCAM
March 16, 2017

SCAM... Be warned. I called to cancel they said no problem, 7 months later I am still getting charged $39.95 month for a service I never used. When I told them I cancel 7 months ago they said: "Prove it", they are criminals.

Date of experience: March 16, 2017
California
1 review
0 helpful votes
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Was looking for something easy and efficient for the computer and understanding of not only myself but for client. The support team was also very helpful. Thank you Chris A for all of your expert help..

Date of experience: September 11, 2018
Illinois
1 review
0 helpful votes
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Questionable
August 15, 2017

Not sure why a review is required to speed up my refund. Seems a little strange to me. Without a review I was told it would take 15 days for a refund and with a positive review it would be much quicker. Not a good way to do business.

Date of experience: August 15, 2017
Massachusetts
1 review
0 helpful votes
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Legal Templates provides very easy, user friendly customizable legal documents. Cancellation of their trial service was uneventful. The chat representative was very helpful and courteous. Likewise, my email communication was handled expeditiously.

Date of experience: May 21, 2018
France
15 reviews
1 helpful vote
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I have been banging my head over the wall out of boredom trying to create a catering contract from stracth for my new business start-up. I am no lawyer by all means and it was a pain for me. Then I started googling and landed on this page, oh what a relief it has been. Saved me hours of work.

Date of experience: June 14, 2023
Sweden
1 review
0 helpful votes
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Very useful templates
September 18, 2023

I have accessed the month-to-month residential and room-letting agreement. I found them easy to understand and they seem to cover all important aspects. I also found really useful information on the site.

Thanks!

Date of experience: September 18, 2023
Betty K. LegalTemplates Rep
over a year old

We're pleased to hear that you found our month-to-month residential and room-letting agreements easy to understand and comprehensive. It's great to know that you also found useful information on our site. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for your feedback!

California
1 review
0 helpful votes
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Quick and easy
July 12, 2017

The refund process was simple and straightforward. Danny was a great help. All I needed to give was my email and last 4 digits of my credit card, and the refund was taken care of via chat. It's nice not to have to stay on the phone and on hold.

Date of experience: July 12, 2017
New Hampshire
1 review
0 helpful votes
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Chris
November 21, 2018

I was searching for a lease agreement and did not realize I was signing up for a subscription. No fault of yours, I just didn't understand.
Chris was super nice to me over the phone and gave me a cancellation number to refund my card for the subscription.

Date of experience: November 19, 2018
Texas
1 review
0 helpful votes
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Professional quality
September 9, 2017

I chose this site due to the template quality and presentation. They are professional looking and helped me with a lease agreement. Once I was finished with the services Charles helped me out with the cancellation process. The customer service was quick and efficient.

Date of experience: September 8, 2017
California
1 review
0 helpful votes
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Legal Templates is great website for all of your legal document services, unfortunately I do not need the services enough for it to be a reoccurring charge. I would definitely use their services again in the future for my legal docs needs. Charles was also very helpful in the process.

Date of experience: June 27, 2017