On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Better than other similar companies. Was in a pickle trying to write up a rental agreement and this company made it happen quickly
Legal templates has a very easy format to follow. It walks you through the process and makes everything a breeze.
When trying to edit my legal template for more detailed information the text editor performed terribly by failing to load edits, wouldn't save edits after I clicked save, ruined formatting with random spaces between lines. It was a mess and test of patience trying to add my own edits onto the document. Please fix this issue or inform people of this before trying to charge them for you service
Wonderful and i will subscribe in the future and i would recommend this for ease of use and accuracy.
I have used Legal Templates, and it proved to be very helpful. I would recommend to anyone. And probably will use it again.
This program does not give you the option of three day notices for termination of rental agreements and would not let me edit anything.
Very easy to use, professional documents I'm very pleased with that, however based in the amount of times a person will need to create a legal document, I feel that your service is way over priced. I can't see paying almost $2 a day for documents that you may need to print off a couple times a year.
Thank you for your honest feedback! We’re happy to hear you found our documents easy to use and professional. We also understand your concern about pricing and truly appreciate your input as we continue working to make our service more valuable and flexible for all users.
I have a son that works out of state and his vehicle got towed. Since it's in my name, I had to quickly get a POA FORM and LegalTemplates to the rescue! Thank you!
We’re so glad we could help during a stressful situation! Thank you for sharing your experience, and we’re happy LegalTemplates was able to provide the POA form you needed quickly.
They have you build your legal form only to tell you at the end that to get the form you want you must pay them for it. Tell me up front so I can decide to go somewhere else before wasting my time on your site.
We’re sorry for the frustration. Our builder is free to use so you can create and preview your document, but downloading or saving does require a paid plan. We understand your concern and appreciate your feedback — we’ll continue working to make our pricing clearer up front.
Free trail was just what I needed, finished the contracts I needed to do with the help of this website, super easy to use as well and downloads quick.
Thank you for sharing your experience! We’re glad the free trial helped you get your contracts done easily and quickly.
LegalTemplates had the best information needed to type up a lease for my family's condo. Very easy and affordable as well.
Thank you for your feedback! We’re so happy to hear LegalTemplates made creating your family’s condo lease easy and affordable.
This was by far the easiest experience ever! Took less than 10 minutes to fill out, and the results were amazing!
Thank you so much for your kind words! We’re glad to hear the process was quick and easy, and that you’re happy with the results.
$#*! you for advertising a free doc and then making your customer pay after they input all the information. Its not free you have to buy a membership
I’m sorry for the frustration. Our builder is free to start so you can preview your document. Downloading or saving requires a paid membership, and the pricing is displayed before checkout so there are no surprises.
All new users are enrolled in a 7-day trial, during which you can cancel at any time without being charged. If you continue past the trial, the subscription begins automatically.
I’d like to make this right. Please email me at betty@legaltemplates.net and we’ll review your account.
It helped me with all I needed and more. The format is to the point, it printed and wrote everything that needed to be said and done. The price of membership is a little costly but it is worth it
Thank you for the kind review. Glad the format was clear, printed cleanly, and covered everything you needed. We appreciate your note on pricing and are here whenever you need another document.
This document itself was effective, however the editing process was difficult. It was extremely challenging to retrace and correct errors.
Thank you for the feedback, and I am glad the document worked. Sorry the edit process was difficult. Next time, try My Documents > Actions > Edit (SmartBuilder), click Save. If you would like help fixing specific changes, email support@legaltemplates.net with the document name and we can assist.
Seemed to be good template until in actual usage - While trying to sign document, unable to add date under additional signees; No way to use keyboard or have drop down calendar - Info to be filled in was all straight forward, to bad completion wasn't.
Thanks for the feedback, and sorry for the trouble adding a date for additional signees.
If you would like help, email support@legaltemplates.net with your account email and the document name, and we will place the field for you and send it out.
This was used as a trial to understand what type of legal consulting agreement would look like - but found it to be too legally detailed for my need. Cancelled subscription but will keep note of this site if future needs for such detail is ever needed.
Thanks for giving us a try. Glad the trial helped you explore a consulting agreement. If you ever need a simpler version or more detail in the future, we are here to help.
Used the templates for what I needed. Easy to customize and print. Liked the extra features even though I didn't need them.
Thank you for the review. Glad the templates were easy to customize and print, and happy you liked the extra features.
Not exactly what I was looking for - I was hoping to have something that was more personalized (such as an AI chat function). However, I would recommend if this platform was what someone is looking for.
Thanks for the review. Sorry it was not an exact fit. We appreciate the suggestion for a more personalized AI chat experience and have shared it with our team. Thanks for recommending us to others who need this type of platform.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words! We’re glad you found the site easy to use and helpful, and we look forward to supporting you again in the future.