Legacybox

I had several VHS tapes converted by LegacyBox - the process takes longer than expected, and the ability to track progress is very limited. The quality of some files was really poor, LegacyBox said that's because the tape has degraded - but I recently found my old VCR and bought a cheap conversion kit and the quality of the video is fine. They didn't digitize some tapes at all because of adult themed content, but I was fully charged with the offer of a credit toward my next order - I won't have a next order because my tapes are done. I didn't know what was on the tapes which I recorded in the 90s but apparently someone had recorded some of the Playboy Channel so that was the problem. I understand about policy and all that stuff, but being charged fully isn't a good practice since clearly they didn't invest the time to do the conversion. The digitization is also incomplete on some tapes, if there was a gap or pause in recording they assumed the tape was done vs. let it play through. I am now digitizing every tape I paid them to do with better results at about 10% of the cost.

We are happy to be able to review much of our family history on video tapes digitally. We are collecting old photos se we can also share those digitally.

I have seen a couple of posts on here that seem to share my disappointment of the services. I had 20 mini DV's that I wanted to covert to a digital format. I foolishly put them on DVD's back over ten years ago and wanted to have the highest quality possible as these were videos of my children and nobody in my circles uses DVD's anymore. I got them processed in 2 months time, which in my opinion was about the only positive of the experience. The quality of the mini DV's are in poor condition. They are darker than the DVD's and extremely grainy. I had previously converted them with an old Roxio program as I had the cable connections to hook the camcorder to my laptop at the time, and the files were saved at about 15 GB per mini DV. The ones I received were less than 1 GB, so I know they were not using the highest quality possible to extract this. Fortunately, I am only out about $200 but it could have been much worse than that. Beware before using this service for mini DV conversion as you probably will not get what you bargained for. The files I received are essentially worthless to me since I have a higher quality on my DVD's from ten years ago.

I entrusted this company with the last images I had of my late wife. They had advertised with some of my favorite radio personalties so, though I felt they were pricey, that they were upstanding. I had hoped to present my children with with lasting images of a mother they had lost 15 years ago. What a tremendous mistake that leaves me in a depression that these precious images are lost and a voice permanently silenced. Not having heard from Legacy Box for months I started an odyssey over four months in the traveling. This was after being shifted from agent to agent, emails not returned, numerous promised return phone calls never made. After hammering their useless customer service agent weekly they finally admitted they had no internal tracking procedures and that a 'search' had not turned up my tapes. They admitted they were giving up and that they weren't going to do anything else. Oh, and they were kind enough to return my money the week they admitted to their incompetence.

Remember, Legacy Box does not care even the tiniest little bit for your precious memories. They suffer no penalty, offer no insurance. They move on to the next victim of their scam and pray not to be exposed.

Take your memories to a local vendor. At least you will know your materials arrived, you will know what building they are in and have a face to blame.

My experience with Legacybox has been a nightmare and I would give only one recommendation... DO NOT EVER USE THEM! I thought I was lucky to have a Groupon to save a ton, but it was the beginning of a horrible ordeal still unresolved! First, I never got the original box, so months later I contacted them and they sent out another one. That should have been a warning sign! So it finally came and after months of sorting thru boxes of photos... some 100 years old... I sent off 600 photos, 15 VCR tapes and 1 8mm movie. I was busy thru the Summer and never gave it much thought until Sept and checked online to see it was in the process of Digitizing so I waited a few more weeks and when I looked again it had never moved! So I finally contacted someone and the end of Oct. And expressed my fear that my precious items had either been sent to someone else or been lost! I then received my box a few weeks later... but nothing had been processed and the movie was missing! I have now been weeks trying to get my money back from them with no luck! I am only thankful my entire box was not lost or destroyed... but my priceless movie is still amongst the missing! DO NOT USE LEGACYBOX... EVER!