Legacybox Questions & Answers

Here’s what consumers have asked with answers from Legacybox staff and previous consumers.

46 questions answered

0% answered in 1 day

Question:

Can you transfer videos tapes taken with a panasonic palmcorderm hq vhsc. the tape itself is a mhg tc-20. Can you transfer videos tapes taken with a panasonic palmcorderm hq vhsc. the tape itself is a mhg tc-20.

Answer:

All Video and Film Transfers are done so at 480P. Additionally, we convert almost all consumer formats of videotapes, photos, film reels, and audio. Here's a full list of formats we can digitize: *Videotapes: VHS, VHS-C, S-VHS, S-VHS-C, Betamax, Hi8, Digital8, Video8, MiniDV, HD MiniDV, and MicroMV A note on foreign tapes: We can convert most PAL and SECAM consumer format tapes. The only foreign format we cannot currently convert are PAL and SECAM Betamax tapes. Just put a note in your box if you have a PAL tape. *Film: 8mm, Super8,16mm, and Super16 A note on sound: Since sound on film is so rare, and to ensure we're providing the highest quality transfers, it is not our standard process to digitize film with sound. *Photos: 35mm Slides, Photo Prints (up to 8.5 x 11"), and 35mm Negatives A note on photo packaging: When sending in your photos, slides, or negatives, we ask that you remove them from any extraneous container, group them in bundles of 25 and place them in clear plastic ziplock bags or envelopes. *Audio: Standard Audio Cassette Tapes, Mini Cassettes, Micro Cassettes, and 1/4" Reel-to-Reel Audio If you have any more questions, let me know. I am happy to help!

By Jessica C. over a year old

Question:

Can i edit out parts of the video after i received it back on the thumbdrive? there are sections i would like to delete on my vhs tapes.

Answer:

Hello, thank you for reaching out to us! Yes, the digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. Please reach out to our customer service team directly at questions@legacybox.com if there is anything else we can help you with for a more prompt response time!

By Cassandra H. over a year old

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Question:

I am in the process of sending some videos, when requesting a thumb drive is everything i send put on a thumb drive? thanks I am in the process of sending some videos, when requesting a thumb drive is everything i send put on a thumb drive? thanks

Answer:

Yes, all one 1 as separate files. I sent 3 reels of film and it came back as 3 files on the drive.

By ROBERT H. over a year old

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Question:

I am worried about the reliability and durability of thumb drives. i have had these fail in the past and cannot retrieve the data? thumb or dvd? I am worried about the reliability and durability of thumb drives. i have had these fail in the past and cannot retrieve the data? thumb or dvd?

Answer:

I have done many and the thumb drives have never failed. If it fails, they keep a backup copy for a period of time so you could just request another thumb drive copy or get a digital download.

By Michael B. over a year old

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Question:

I have old photos, primarily of ancestors, and ww i vintage. are you able to get these in a format that can be emailed and/ or stored in a computer? I have old photos, primarily of ancestors, and ww i vintage. are you able to get these in a format that can be emailed and/ or stored in a computer?

Answer:

Don't send them anything you ever want to see again. They lost all of my negatives and had no interest in finding them

By C C. over a year old

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Question:

How long does it take from production queue to in production and what does it mean when you films are being digitized? How long does it take from production queue to in production and what does it mean when you films are being digitized?

Answer:

They say 8-10 weeks. My 8mm film took 12 weeks, my VHS tapes are still not here after 15 weeks.

By David L. over a year old

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Question:

I got this as a gift but i've lost the paperwork and barcodes. i have the boxes and brochure. cathy 5408509631 I got this as a gift but i've lost the paperwork and barcodes. i have the boxes and brochure. cathy 5408509631

Answer:

Hopefully they helped you. Just don't send in anything valuable. They might destroy it.

By Jessica T. over a year old

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Question:

I have 45 pieces (8 mm, vhs and movie film) is there a package to do all 45 pieces. the largest i see is up to 40 pieces

Answer:

They are fantastic at working to give you what you need at a reasonable price

By Lana M. over a year old

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Question:

Do you get a refund if they can't convert your video for whatever reason? Do you get a refund if they can't convert your video for whatever reason?

Answer:

No. Just went through this with them. It's a "tough luck" and they keep your money.

By Tymber G. over a year old

Question:

If your videos cannot be converted for some reason, do you get a refund? If your videos cannot be converted for some reason, do you get a refund?

Answer:

Nope. They took 3 months to tell me an item was "damaged" and then told me their refund policy was 20% or more of the media damaged to give any refund.

By Tymber G. over a year old

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Legacybox Questions & Answers

Can you transfer videos tapes taken with a panasonic palmcorderm hq vhsc. the tape itself is a mhg tc-20. Can you transfer videos tapes taken with a panasonic palmcorderm hq vhsc. the tape itself is a mhg tc-20.

Can i edit out parts of the video after i received it back on the thumbdrive? there are sections i would like to delete on my vhs tapes. Can i edit out parts of the video after i received it back on the thumbdrive? there are sections i would like to delete on my vhs tapes.

I am in the process of sending some videos, when requesting a thumb drive is everything i send put on a thumb drive? thanks I am in the process of sending some videos, when requesting a thumb drive is everything i send put on a thumb drive? thanks

I am worried about the reliability and durability of thumb drives. i have had these fail in the past and cannot retrieve the data? thumb or dvd? I am worried about the reliability and durability of thumb drives. i have had these fail in the past and cannot retrieve the data? thumb or dvd?

I have old photos, primarily of ancestors, and ww i vintage. are you able to get these in a format that can be emailed and/ or stored in a computer? I have old photos, primarily of ancestors, and ww i vintage. are you able to get these in a format that can be emailed and/ or stored in a computer?

How long does it take from production queue to in production and what does it mean when you films are being digitized? How long does it take from production queue to in production and what does it mean when you films are being digitized?

I got this as a gift but i've lost the paperwork and barcodes. i have the boxes and brochure. cathy 5408509631 I got this as a gift but i've lost the paperwork and barcodes. i have the boxes and brochure. cathy 5408509631

I have 45 pieces (8 mm, vhs and movie film) is there a package to do all 45 pieces. the largest i see is up to 40 pieces I have 45 pieces (8 mm, vhs and movie film) is there a package to do all 45 pieces. the largest i see is up to 40 pieces

Do you get a refund if they can't convert your video for whatever reason? Do you get a refund if they can't convert your video for whatever reason?

If your videos cannot be converted for some reason, do you get a refund? If your videos cannot be converted for some reason, do you get a refund?

Can’t see your question? Ask to get answers from the Legacybox staff and other customers.

Can i edit out parts of the video after i received it back on the thumbdrive? there are sections i would like to delete on my vhs tapes.

I have 45 pieces (8 mm, vhs and movie film) is there a package to do all 45 pieces. the largest i see is up to 40 pieces