LegacyboxReviews 827

50 years ago I placed a box of about 40,8mm films on a shelf in the closet. The Legacy Box ads finally convinced me to try the service. I pulled down the dusty box, doubting that the reels were still viable, and selected 3 to send in.
Days later I put the thumb drive in my computer and was overwhelmed with the result. So many treasured memories were on display. I saw our children as babies, parents and my wife and I when we both had dark hair.
Best of all we saw them move, laugh and react to the camera. A still picture can't do that.
We will be sending more reels in the near future.

I was very resistant to send my parents' 8mm movies away in a box but SO glad I did. My original plan of a movie projector aimed at a pillowcase with my camera pressed on "Record" was an EPIC FAIL as I watched the projector EAT the first movie! Legacybox was definitely money well spent and I am now able to show my 80 year old dad movies of him as a teenager and show my niece movies of her great grandparents. I was able to obsessively track the films the whole time. I called customer service a few times and they were more than helpful. Definitely get the thumb drive upgrade. Thank you for preserving these memories!

I learned about Legacy Box from an online ad. I used them once for 10 old family home films dating back to the 1920s. No one had looked at them in over 50 years. They back as digital copies that I can share with other family members. I liked the service so much I sent 20 more films to be digitized. I have also referred a cousin to the site who has many more family films and VHS tapes. I definitely recommend Legacy Box. - Miller Williams

It's a good thing that I did not read any reviews before I ordered or else I would not have chosen them. What did happen was that things went as they said they would in their brochure. The box came on time, it was tracked and they informed me of each step along the way. I received my original tapes and the digitalized copies in short order. I did review them and am very pleased with the results. The tapes that I sent in were from the 60's so I did not expect them to be perfect. You can only do so much unless you want to spend thousands of dollars to have them touched up like you see with old TV movies.

Beware of Legacy Box. A company that takes our precious old home movies and pictures and converts them to various digital media's. Although they pride themselves on providing state-of-the-art tracking, barcoding, and personalized updates at every step of the way, like any organization, they're only as good as their workers. I did receive an update that my movies had been converted successfully to DVD's as I requested. My family memories came back unfinished, missing DVD's. DVD's that I paid for. When I talked with customer service, they were willing to give me a credit for three DVDs that were missing. Period. Not offer to make it right. #customerservice

I ordered one of their packages for my moms Christmas present. We got the box in the mail (they send you a box to put your videos in, then send back to them.) Long story short, it took my mom forever to actually send the videos back to Legacy box to et converted. (If you're doing this as a gift you should probably put the videos in the box and send it yourself) They say it could be 4-6 weeks till you get your order back after you ship it, and that theyd communicate their completion status. Well, they took a bit longer than that. It's kind of a long wait. They DID communicate, but DIDN'T communicate that there would be a longer than expected wait. And this was in the off season. So if you're expecting to get your videos back for an occasion, have things planned out a while in advance. They videos did come back converted. No problems otherwise. They were videos from the 90's so I mean, it was 90's VHS quality. No magic happened or anything. I guess it was as expected.

My experience started out fairly well with half of the order being processed on time. Although I didn't order downloads, they sent them anyway. The last half of the order never came. After contacting customer service, a long search began trying to track down a home movie and audio tapes. After more time, the audio was finally found and downloaded. The home movie was also sent as a download a little later, but wasn't the home movie, but slides of another person's order. Bottom line, they never could find the digitized home movie. It turns out after looking at what they sent back, the home movie was never even processed as the canister was still taped shut. The slides I sent back were returned out of order in different bags. The VHS tapes I sent in weren't even put back in their clam cases properly and not even closed. Very unprofessional. I was initially promised half of a refund which never came. Then after further screw ups, I was promised a full refund and do date (almost 2 months later) nothing has been sent. Not only dd they not follow through on what they were to have done on the order, they have lied and kept my money. And to those of you looking to have slides digitized, they will come back in raw form. They don't even blow the dust off them let alone clean them up -- so you will have to do that with an editing program. Stay away from LegacyBox/Southtree. You can do much, much better elsewhere. Rush Limbaugh needs to re-evaluate his endorsement of these clowns. The on site communication absolutely stopped halfway through the order and only resumed after the fact when they were called on the carpet about the order. I am thankful nothing got lost in the return, but I didn't even get the promised DVDs. How LegacyBox has stayed in business this long baffles me in looking at so many other terrible reviews. More can be said, but my best advice is to search elsewhere if you want your precious items digitized. Shame on LegacyBox for their poor service and their thievery!

After receiving our Legacybox, I felt our pictures would be in good hands. The box was new, heavyweight, and placed in another box. Very secure. The company appeared professional.
We sorted and arranged just over 2400 pictures. I dont need to tell you how long that took!
After weeks of not hearing from them, we discovered that since we had sent some additional pictures above what we had originally paid for ($1000), they stopped the process, BUT NEVER CONTACTED US FOR PAYMENT BALANCE!
Once we did, we only waited an additional 5-6 weeks!
The biggest problem arose when we received the box back. You would have NEVER thought it the same company. An old, oversized, previously used, tapped up corrugated box arrived. Inside were multiple sheets of crinkled brown paper, and all our picture envelopes thrown in below w/ no rhyme or reason. Now came the fun part. Where is the thumb drive?! We began to think that possibly it was coming in separate cover. While sorting through again, we discovered a very small gray OPENED envelope... maybe 2 x 4. The thumbdrive must have been inside. Resorting again, and shaking the crinkled paper we heard a clink. The teeny thumbdrive had been somewhere in this crinkled paper. It could have easily been thrown away. ARE YOU KIDDING ME?! HOW UNPROFESSIONAL CAN YOU BE?! We had just spent over $1000 w/ a fly by night company! One would think that w/ the size of this box, you would receive the thumbdrive in its own small Legacybox. Easy to find
I just wish we had read these reviews before making this decision, but we were taken in by the radio ad and we were VERY anxious to get rid of 30+ albums of pictures and consolidate them to a thumbdrive.
BUYER BEWARE!

I sent in four video tapes (I paid an additional $14 for one of my VHS's). As soon as I shipped my Legacybox to its location, I started to have problems with my order. It arrived a week and a half to their location. After that, I waited 6 weeks and I still did not receive my Legacybox. Also, hey could not convert one of my VHS because it supposedly had mold. I believe this can be fixed, especially because I paid extra. But either way, I have not received my refund. I was disappointed with their poor service and I am not satisfied with the quality. Honestly, I rather watch my memories with my VCR (FOR FREE) because it has the exact image quality. I do not recommend this service at all! The money spent does not reflects the service that they provide for its customers. Especially if you want these beautiful memories on time. It is not worth it.

I bought a 10-tape box as a gift for my wife on Mother's day. When she went online to activate the gift, we were informed that an additional $40 was due for a USB drive to put the digitized files on. When I complained about the unexpected fee, they basically said, "too bad, pay". Two and a half months later, we finally received our tapes back and the USB drive with the digitized files. Most are of satisfactory quality, but at least one will have to be redone because the image shakes badly and has static. I'm not sending it back to them, I will try Costco. One tape at a time.

I paid over $800 to LegacyBox in January 2018 to convert 2 sets of family cassettes into digital files. Next week is July 2018, still not completed. I was promised 4-6 week completion. Its now 6 Months later and no files yet. The first excuse was that their cloud server went down. I had to resend the whole box of tapes. The second time they said they couldnt get google drive to work. So I sent the tapes a third time. Im still waiting. Ive asked that the President call me to explain whether they are capable of doing the simple job or not. No answer. The CSR staff are all nice enough on the phone. But its clear there must be chaos in the production department. Im a disgusted customer, still waiting for my files to be delivered.