Legacybox

My wife and I sent multiple old VCR family recordings and photos to Legacy Box a few months ago. Our intent was to digitalize these items so we could free up some storage space. We were initially very pleased with the results as we viewed our memories from the thumb drive that held all of the data. However, when I went to look at them again and begin to organize for our children the thumb drive would not load onto my laptop. This was the same laptop that was used initially. I contacted them to see what could be done and was told that they only keep data for 30 days and there nothing they could do. Since we disposed of the originals all of those priceless memories are gone forever. My advice? Do not dispose of your memorabilia until you have made copies or uploaded the the thumb drive to the cloud or other back-up device. It would have been helpful for LegacyBox to have made that recommendation when they returned our materials.

I sent them photos of the 8mm reels. They responded that everything should go well. Paid the money sent in 2 reels. It took them three weeks to acknowledge that they were received. Seven more days to 'verify codes.' Then a message that they could not process the film, four days for items to be returned unprocessed. The process seems like a scam, to me. This company should not be stealing money like this. MAJOR RIP OFF!

How I wish I had read reviews before I sent my tapes. I was just so excited to be getting my home movies made into DVD's. I now see how several people have went through what I have went through. I sent in 9 tapes hoping to get duplicated's on each to give the duplicate away. When they received my tapes, the asked for more money. I ended up paying over 200.00, and what I got back was 2 DVD's with 1 hour footage on one tape. Like many others have stated, they charge you but can't use the tapes. Now I can clearly watch the old vcr tapes at home, but they state they can't convert them. This is what they seem to do to many customers. Trying to get ahold of the company for a refund is a joke. I have sent several several emails, but I don't hear anything back. I wish I would have known, if they don't have a 800 number to contact them, that might just be a red flag. I hope I make one person or several think twice before throwing their money away. This is not a good legit company

While this service may work for some, I found it provided little or no technical service to the media I forwarded. For the most part, all that was done was to transfer my old 8mm films with all its flaws and gaps onto a dvd. Without any indexing or editing. In other words I got back exactly what I sent. Unimpressive!
30 years ago I had a local service take another set of films. Transfer them onto Video tape edit out the gaps, improve the imagery and add music to the tape. The cost was not exhorbatant.

These guys are really poorly run. I sent my files into them March 29th. It is now July 9th and i've got nothing. They have sent conflicting messages like - "We received your shipment" and "We're processing the shipment" only to see another message a few weeks later saying "Good News we just received your shipment". I can't get any response from them when I inquire other than "we're behind" - and in the meantime - they have the digital assets and my money and I've got nothing. Stay away - very very very poor service... Such a shame

I didn't mind that it took 5 months but what I do mind is that I paid a lot of money and didn't get much in return. The quality is very poor and no it isn't my tapes. Example, I have 3 mins of video and 2 hours of blue screen. Complete and total waste of my money. I sent in almost 20 cassette tapes, most are only mins of actual film and the rest blue screen. If I take the tape and put it in my old video recorder I can watch the video that is missing so it is there. SO UPSET and disappointed!

I ordered one of their packages for my moms Christmas present. We got the box in the mail (they send you a box to put your videos in, then send back to them.) Long story short, it took my mom forever to actually send the videos back to Legacy box to et converted. (If you're doing this as a gift you should probably put the videos in the box and send it yourself) They say it could be 4-6 weeks till you get your order back after you ship it, and that theyd communicate their completion status. Well, they took a bit longer than that. It's kind of a long wait. They DID communicate, but DIDN'T communicate that there would be a longer than expected wait. And this was in the off season. So if you're expecting to get your videos back for an occasion, have things planned out a while in advance. They videos did come back converted. No problems otherwise. They were videos from the 90's so I mean, it was 90's VHS quality. No magic happened or anything. I guess it was as expected.

I am thrilled with the digitization of my old movies and audio. I was not sure of the quality of my originals and was nervous about how they might turn out. But the result was way above my expectation. The VHS tape transfer result was good quality. The audio cassettes were clear and easy to understand. I am thrilled with the result. Most definitely worth the money.

This is a great service, and I will definitely recommend it to my family and friends.

Half of the videos I paid for weren't processed and LegacyBox refuses to respond and tell me where my videos are. This has cost me hundreds of dollars. Apparently legal action is all they will respond to, so that's the next step. Avoid this unethical company at all costs.

This service turned out to be pretty bad. The time of turnaround for all elements of the process took longer than stated in their documents, and the communication during the process, especially after the apology for taking longer than anticipated, was spotty and inconsistent and had months of no communication at all. There were times during the process when I was unsure that my tapes were still being processed. The response to my complaints about these issues was turned back on me as if I had nothing to complain about and the service extension was an unfortunate reality that I would just have to accept. Only after complaining directly to management after two previous customer service contacts did I get 'bumped up in the queue' and my transfers were finally completed about four weeks later than the longest stated estimate time. To top it all off, the video files, once I FINALLY received the thumb drive, were two hours when the tapes were only one so I had to edit out all the dead time myself. Also, the resolution used for the transfers was horrible; these were HD videos, but the transfers were even grainier and more pixelated than the original footage. I wish I would have spent my money elsewhere to get this work done.

It has been 20 and 22 years since my parents passed. I sent in two tapes and one 8mm reel, which I thought were not salvageable but lo and behold, Legacybox was able to compile them and make my family and me a lifetime of memories. Hearing and seeing my parents for the first time in over 20 years, was so emotional. I am thankful, Legacybox was able to give us such a wonderful gift! I would recommend Legacybox services as they made everything so simple from start to finish.

They constantly send you emails on how they are progressing on you times however, they really aren't saying anything. When I questioned the customer service wanting to know what was really happening I was told a lie about when I sent in my items. Then I sent proof of the date they received my times it seems my items were moved to be processed. It seems as though they are trying to getting you to pay the expedite fee if you have not. I do not recommend this company. There is no indication of time per bar coded items and all those emails if just proof they take you money and wait unit the last minute to process the product. They should waste less time on the computer generated emails and more time on overseeing who is working on the service.

I spent over $600 to get approximately 500 slides digitized...which they did -- BUT the quality is SO POOR! Around EVERY SINGLE slide is a black border...that their customer service representative says it is their process! They do NOT say that they will put a border around your images... But even IF it was acceptable, the borders are irregular and uneven. Some images have black borders on 2 sides...some on all 4. I spoke with customer service...and they are UNWILLING to refund me my money! They wanted to give me CREDIT! Ugh! For a terrible, terrible service. I previously took slides to a local vendor and they did a beautiful job...NO BORDERS...and sometimes even improved the image. I would NEVER RECOMMEND THIS COMPANY. What a waste!

I hope someone from Legacy can remediate my issue -- but as i have tried normal channels...my hope is slim.