Legacybox

Have used Legacy box a few times with some OK results on older VHS and Beta tapes. Recently had some old 8mm tapes to submit - had 4 tapes so entered the order for a 2 item package returned on a disc, then changed the quantity box to 2. The order looked like it was for two 2 item packages onto disc. When the box to ship arrived it only had stickers for 2 items - when I contact LB they said the order was for one 2 item package with 2 discs to be sent. Very deceiving order window and confirmation.

I paid over $2500 a few years back for 3 trunk and 2 closet sizes. Horrible life events took over and I was not able to send in any videos/pictures to be processed. Now that I want to send in material, I can get 3 trunk and 2 closet sizes for close to $500 less. $500! The person who took my call was gracious, but did not have the authority to help me. The supervisor called and, very nastily and with a short temper, insisted that I could not apply the entire $2500 to any future orders. I could get 3 trunks and 2 closets, but lose the $500. Huh? All I was requesting was that the money I paid could be applied to whatever product I was going to purchase at Legacy Box. The supervisor's response was unreasonable and certainly unfair, and he was quite condescending, I might add. I cannot believe Legacy Box does not offer gift cards to be applied to purchases and that my losing $500 meant nothing to them.

Sent 20 small reels of 8mm video. After one full month of waiting, I received an email stating that my order was finally being processed. A few days later another email telling me that my order was being shipped.
The result and the $300+ fee is totally unsatisfactory.

1.16 reels were processed, 4 were rejected. (OK but still full price)
2. Eash video was separated with long blacks.
3. No normal controls.
4. No way to forward or reverse. (To look at #16 I must start at #1 and wait)
5. The useless duplication at the end causes me to wait longer to eject and start over!

This company has no useful knowledge of video editing.
Order number *******

Don't use this company! They changed the processing timeline to months instead of weeks, asked for more money as I had sent in add'l items, never updated my email and very inconsistently sent a few updates and not at the times they indicated they would. With all the porch pirates, was afraid that my processed box would be stolen as never was clear on exactly when I would receive. I had followed instructions in packing my box and put sticker on to have thumb drives and only received discs. Their processing team was not accurate or thorough after waiting for sooo long! They indicated a few items couldn't be processed, maybe due to poor quality but never labeled which they were. This was the most disappointing, agonizing, frustrating company to deal with, when it could have been a fun and rewarding experience. Oh and btw, I shared all this with them and customer service never got back to me. They are dishonest and in their ads portray this caring, personal process when it is not. Run!

Sent in my family home videos to Legacy Box in November, giving them 25 years of home videos and they lost them. They have not been helpful or transparent in the search. They say they are still looking for them, but I would not recommend their services to anyone.

I was very impressed with my experience with Legacybox. I had plenty of time to organize my tapes and it was very easy to pack them up with the supplied box. I got them back in a timely fashion. There was one tape that they were unable to transfer due to mold and when I contacted customer service they were able to refer me to another company who did deal with the issue. All in all, we are really enjoying watching our memories and I really appreciate a company that takes the time to respond to me in a timely fashion with the answers I need. A great experience!

I spent over $350 on legacybox. Half of the order was returned with stickers saying they were "unable to scan this type of media". Rejected items included most 35mm slides! Problem is they did scan a few 35mm slides so I know the could have if they wanted. Now I've paid up front, waited 3 1/2 months and most of my items unscanned. Terrible company no matter what radio show they advertise on!

Legacy Box was easy to work with. I called Customer Support to make sure I understood what to do. Package arrived sooner than I expected. They kept me informed on the progress like they said they would. Only one small problem when I received the dvd's. I sent in 35mm slides and some of the slides were copied backwards. Since this was not an heirloom, it wasn't that big of a problem. I think a little more attention should be paid when it comes to slides. That's why 4 stars.

I mistakenly request a large box for 38+ items. I assumed they DEVELOPED and transferred film to a thumb drive or disk. My checking account was immediately charged $629.99 with additional fees that total $703.24. Within a day or two, I messaged Legacybox.com, stating that almost all of my order was undeveloped film. I requested a refund and after a few messages back & fourth, I was messaged that we would receive a refund will arrive in 5 to 10 days. It has been weeks and we haven't received any thing further or a refund. These images were from many years of family film. Our hope was that some photos would be able to be developed and transferred to usable media before our 50th wedding celebration on March 3rd. Please refund our $703.24, as this is a lot of money for a couple on social security.

You don't get much for what you pay. Yes, they digitize your pictures, but you pay extra for discs, thumb drives, etc. The disc is in JPEG format, so it will not play on a TV even though their site says it will. Not worth the money or the frustration!

I only WISH they were ultimately able to provide me with digital files. That wasn't even an option. There weren't any options. My (annoyingly) numerous attempts to get a digital file or any kind of file was met with, "Sorry". Customer service was of no help. Rebekah P. Sounds very nice, but she must not have worked at this company for very long.

Rebekah P. – Legacybox Rep
6/9/22
Hi, Rachelle. I am so sorry to hear that your package was lost in the mail. I understand how decimating that can feel to have your precious photos and films lost. I hope that we were ultimately able to provide your digital files for you. Have you spoken with our Customer Service department yet? Please reach out so that we can see what we will be able to do.
Our team is available 7 days a week if there is ever anything we can help you with at *******@legacybox.com or by phone at *******210.

I went to their site to take advantage of their advertised pricing for 50% off. Said 10 items "we do the rest, digitalizing your moments on thumb drive, could or DVD". Yet when you place the order it charges you an additional $19.99 for the DVD. I called them and they apologized for the misleading wording of their site, but would not honor the $130 price, saying to get the items on DVD, it was an additional $19.99

Legacybox made it easy to transfer our 40 vintage 8mm reels to digital. From packing the items to sending for transfer, receiving regular updates of status and now having the digital files has made it all worth it in saving our irreplaceable and invaluable memories. After organizing the 40 files in chronological order, totaling 3.5 hours of footage, I'm now creating a 1.5 hour highlight reel to premiere next year at 'viewing' event to share footage with family and cousins. It'll be a most special time when they see the footage of the many loved one's who are no longer with us. I'm looking forward to that special day in 2022 when I plan to capture footage of family member reactions that I hope to share with Legacybox.