Legacy Box was easy to work with. I called Customer Support to make sure I understood what to do. Package arrived sooner than I expected. They kept me informed on the progress like they said they would. Only one small problem when I received the dvd's. I sent in 35mm slides and some of the slides were copied backwards. Since this was not an heirloom, it wasn't that big of a problem. I think a little more attention should be paid when it comes to slides. That's why 4 stars.