Legacybox

This product is so over priced and they are so slow in completing your order. My super 8 movies order is 3 months in the making and I have not gotten it yet. They do not respond to request for updates on my order. Very expensive. I sent in film and should have done it myself with a devise I ordered on line. I was going to have 2700 slides done but that would have been $2700. So I bought a kodak scanza for $160 and 5 hours of my time and done,,, perfect. Done for Christmas

I purchased $125 worth os service to convert VHS tapes to a disc. Before entering my Groupon code, the cost was $159. After using my $125 discount, the cost went up to $175. Why would the cost be more when using Groupon? I used Legacybox 5 years ago to convert my grandfather's 8mm tapes and photos with success. If their policy is to charge more for Groupon users, I will not use them again.

I asked for this as a Christmas gift. It was easy to do as a gift subscription. Came with labels to put on all my VHS to convert to DVD. I am glad to have all my home movies on DVD.

It is pricey- which is why I asked for it as a gift. It also it a pain in the rump to label everything. I cannot imagine doing pictures. Seem like so much work. But overall they were easy to work with and did a good job. I only had one tape that they marked bc it was corrupted for some reason.

My experience started with contact with Customer Service Reps regarding question I had. We couldn't believe how quickly they responded. The more we got into it the more questions I had and they always responded in a timely and efficient manner. The Legacy Box came and the instructions were quite clear, shipping label and all. Once submitted they kept me informed of progress and returned my thumb drives as requested more quickly than we expected. We had a great experience with LegacyBox and would recommend it to all.

I received my digital download in September and expected to have a backup files for one year. In December, I received a bill for $85 for another year of backup. I called and spoke with the customer service person and she told me that I did indeed have another year until December 20,2023. I received a refund. I then got another email in January saying didn't I want to backup my files.It took me a week of phone calls and emails in order to get someone to speak with me about the situation. Once again I was told that yes I did indeed have backup files until December 20th 2023. When I went to check on my files today, they were not accessible to me. So once again I'm going to have to battle with phone calls and emails to try to get this resolved. Very frustrating and unacceptable.

I ordered a box and then changed my mind before I used it. Their site says this type of return would cost me the shipping and a restocking fee, which didn't sound too bad. Unfortunately I later found out that they said it would actually cost me 20% of the msrp of the box. Imagine my surprise when I found out that they charged me $140 for the shipping and restocking. They told me I could just throw away the box they sent. This is crazy and would not recommend using these thieves!

Return service is very slow, several daily emails that have nothing to do with your order, discounts not honored without going through several hoops and more emails and not refunded if their policy is not understood when I see your order is complete, I expect not to have to do anything further. When refunded requested, they stated I missed my window when they did nothing to earn my money. Bad enough they charge for blank disks which we wouldn't send if we had a way to review, edit, and/or save in digital form in first place.

All they do is put the tape in and hit record. No enhancements and they do not break up the segments of video on the tape into individual files. Somehow, they managed to record a file from the smaller HD 8 mm tape over video from a standard 8 mm in the same file. Customer service offers no warranty and explains they do not do enhancements and they do not monitor the video reproduction. No offer to make thing right. I had to explain in writing several times what was wrong which tells me they don't even have the time to read emails for content.

They returned part of my money when i canceled before sending them anything,they said they kept 63 dollars for a restocking fee for a empty box they didn't want back, I said what are you restocking? Its policy so I have a 63 dollar cardboard box. They are scammers seen a bunch or videos on you tube thats why I canceled

Beware of Legacy Box. A company that takes our precious old home movies and pictures and converts them to various digital media's. Although they pride themselves on providing state-of-the-art tracking, barcoding, and personalized updates at every step of the way, like any organization, they're only as good as their workers. I did receive an update that my movies had been converted successfully to DVD's as I requested. My family memories came back unfinished, missing DVD's. DVD's that I paid for. When I talked with customer service, they were willing to give me a credit for three DVDs that were missing. Period. Not offer to make it right. #customerservice

I received many email saying my film has been transferred successfully and to my horror my package arrived with only my originals. I called and asked where was my DVD I was told they were unable to transfer my 8mm cassettes. I was never alerted by an email and I was not refunded until I called and complained. When asked why I was lied to an emailed saying my order was moving along nicely I was told it's a automated email, so they lie! I bought a DVD payer and invited my whole family over for the showing today. I am beyond disgusted with this company!