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I spent over $600 to get approximately 500 slides digitized...which they did -- BUT the quality is SO POOR! Around EVERY SINGLE slide is a black border...that their customer service representative says it is their process! They do NOT say that they will put a border around your images... But even IF it was acceptable, the borders are irregular and uneven. Some images have black borders on 2 sides...some on all 4. I spoke with customer service...and they are UNWILLING to refund me my money! They wanted to give me CREDIT! Ugh! For a terrible, terrible service. I previously took slides to a local vendor and they did a beautiful job...NO BORDERS...and sometimes even improved the image. I would NEVER RECOMMEND THIS COMPANY. What a waste!
I hope someone from Legacy can remediate my issue -- but as i have tried normal channels...my hope is slim.
Tip for consumers:
DON'T BELIEVE THEIR WEBSITE....FALSE CLAIMS ON THE QUALITY and the customer service is TERRIBLE!!
Products used:
digitizning over 500 slides
Sara H.'s review of Legacybox earned a Very Helpful vote
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