I had read great things of LegacyBox and sent in 8 8mm tapes that have been kept in boxes. No email was sent about issues but received digital download and cds with only 20 minutes of memories. Paid over 200 for less than 20 minutes of memories was not worth the time. Very disappointed
This was the best Christmas present that we have ever given to our parents. Watching them relive memories was the best gift! The process of sending the tapes in and having Legacybox work their magic was so simple and worth every dime.
We Love our Legacybox! My mother died a few years ago, so I found all our old videos for 75 years and have them digitized for Dad. He's been looking at them for weeks, and we enjoy every minute as each family member also enjoys. Thank you LegacyBox for giving my dad his years back.
A bit unsure from the beginning...
All we had were some 8mm home movies from the 1950's, that were continuing to deteriorate in a tote in the garage, along with some family photo's. That's all that was available to show our children and grandchildren about half of their more recent
Family ancestry. Too bad, but we didn't want to lose that too. That's where LEGACYBOX came to our rescue!
The results... beyond any expectation imaginable! We were hoping to simply preserve any thing that could possibly be saved... what we got is truly impressive. The 8mm home movies view better then their originals. So viewable, we simply cannot believe it. The photo's will now be enjoyed by many far... far into the future.
Now is the time for us to start securing family memories for our current and future generations all thanks to LEGACYBOX! And without any of those "unsure" feelings.
We wanted to watch our wedding video but it was on VHS tapes and 30 years old. After doing some research we decided to send it to Legacybox. The process couldn't be easier and their frequent updates let us know how the process was going. Got the digital download and discs back quickly and celebrated our special day by watching our video with our children. This was the best gift we could have given each for our anniversary!
Hi Anne, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
Although it took quite a while to get our videotapes back with everything transferred to DVD and Thumb-drive, it was well worth it. They informed us at each step from arrival at the facility to when the order was completed. We now have all of our memories preserved and now can hand them down to our kids as we got two DVD sets.
Hi Jonathan, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
Legacybox provides the best service! We had many video tapes that just sat in a box. We took the leap to have the video tapes converted to digital.
Legacybox converted the tapes within 1 week! They sent us the link and returned the original tapes. We were able to share the memories right away! Our adult children were so happy to see themselves when they were infant to 8 yrs old. As parents, we treasured these memories. It was fun seeing ourselves young too!
We have other tapes that we will be sending to Legacybox soon!
Thank you all!
I was very pleased to see my engagement party and wedding again. My children and grandchildren will be thrilled to see their grandparents wedding and old vacation films. They won't believe what they looked like when they were that young. I am glad I decided to put my films on dvd since it is so much easier to watch.
Hello Janet! We truly appreciate you leaving us such a kind review. We are so happy that we could help preserve such precious memories so that you can share them and pass them down for years to come. Thank you for trusting us with your important items!
Legacybox did a wonderful job restoring my comforting them into digital files that I can view on my computer. I can edit them with software and copy the files. They are wonderful gifts to give to family hat I can give copies to my family and friends. I've uploaded many of my videos to my YouTube channel so people can enjoy them across the whole platform. Legacybox really delivered for me thank you legacybox you are the best. Sincerely Charles n
Thank you, Charles! It's been a pleasure and an honor to do this for you. I hope everyone on your YouTube channel gets to enjoy the memories, too!
It took 10 weeks to get my files after they received them which is way to long. My biggest disappointment was when I viewed the files, the quality was awful. I complained and was told I could pay to send them back and they would look at it, instead of anymore hassle I purchased a cable for $10 and did the conversions myself.
I have sent more than 30 vhs tapes to be transferred. I've had to return some. Some of them, the voice did not coordinate with the video. When you get your dvds back, you need to sit and watch each one to the end. Some of mine are fine in the beginning, but the longer they are playing, the more the voice is "off" from the video. So, there is NO personal service here. They receive your old tapes and just sent them through! It is obvious that they are not checked before shipping out!-----so flippin disappointed!
Hello, Cheryl! Thank you for providing feedback on your experience. We're sorry to hear that! We always want to deliver a quality result for your memories. That is an anomaly for that to slip through our Quality Assurance check and we would really like the opportunity to correct that for you. Please reach out to our Management team at questions@legacybox.com or at (800) 797-8210. We truly look forward to hearing from you and will ensure everything is resolved for you!
Legacy Box digitalized a VHS tape and three audio cassettes for me. They did an outstanding job! The process took a few months, but it was well worth the wait. I appreciated, especially, the fact that they stayed in touch throughout the process with updates; I welcomed the fact that I knew exactly where my order was along the way. I would certainly use them again, if I have the need.
This is such a perfect way to save your memories!
I recently moved and while I was packing, I stumbled upon on old Betamax tapes. Without a player, there was no way for me to view these keepsakes. Legacybox was so easy to order. Once my box arrived, it came with a personalized direction booklet with the stickers to tag my tapes. I mailed the box out and once I received the notification of the digital files, I saved them and shared with my family for all of us to enjoy. I truly appreciate this service and I'm so very thankful for the memories you have given back to myself and my family.
I arranged the reviews newest to oldest, and noticed that negatives reviews happen randomly, but positive reviews are clumped around a couple of days. How can this be? I suspect Legacy Box employees have been assigned the task of writing positive reviews to get the average up.
I sent in some old (the oldest 40 years old, the rest 30-33) VCR tapes that had traveled the world and been stored under questionable conditions for many years. I was overwhelmed with joy to see the quality of the restored tapes on the USB! In addition, the customer service is excellent. I give Legacybox my highest recommendations and will send many more tapes to them. I just started with 20 as a test... have trifold more to go.
This is the perfect way to restore and share our childhood with me and my sisters. The DVDs I got for each of us was perfect. We can now share them with each of our own families.The staff at Legacy Box are extremely helpful throughout the process.
Hi, Marlene! We are so glad to hear that you and your family are enjoying getting to share your memories again. We love knowing you can share in that joy again of reliving those moments. We strive to be as helpful and hospitable as possible so your feedback is encouraging! Thank you for sharing your feedback.
After having costco transfer my movies only to find out they can't be edited I went to what I thought would be a reputable company- I read and re-read the info. No where does it say that the dvd's are not going to be editable! I would gladly have paid for the extra thumb drive if that is the only editable format- now, I can't get them to answer me to sovle my editing issue... will be telling my friends not to use this company, poor support.
Without a projector, we "filmed" family memories even though we had no way of viewing what we had.
Thanks to Legacybox, we now have access to our home movies. Such a wonderful surprise to see the family moments we captured. We can even hear a family member say, "I think I missed that," without realizing it was being recorded along with her comment. We are so happy with our Legacybox.
Hi, Steve! Thank you for reaching out. I am so glad that you were able to view your old family videos! Please let us know if you need anything else. Thank you!
I sent in two video reels of some activities that happened almost 50 years ago. I wanted them for an event scheduled for 2 April. When I sent them in, the lead time estimate told me that I should have them back by mid-March. I had received no updates for several weeks, so I called the help line. I was told that they had a large number of videos which had been sent in after the holiday season. After I explained the need for getting these videos done, and that I had sent them in expecting them to be complete by mid-March, they moved the work up and had them done a week ahead of the event. They even made them available online, a service I didn't pay for, so that I would definitely have them on time, regardless of the speed of USPS.
I'm very grateful for their efforts, especially their customer service. And by the way, the videos look great!
Thank you so much for sharing your experience. I am so happy that we were able to help you get your videos back on time for your event! Please let us know if you need anything in the future.
Our customer service team is available 7 days a week if there is ever anything we can help you with at questions@legacybox.com or by phone at 800-797-8210.
Order L******* has been with them since December 2021! What the hell? Just send me back my stuff and refund my money. I will take it to another service. This is the worst service ever and spare me the canned response as well!
Hi, Freddie. Thank you for reaching out. I am sorry that we are running behind right now, and converting your items has taken a little longer than our estimated time. We’ve had challenges in the labor market that have increased our processing time. We are doing everything we can to complete every order as quickly as possible! I see that we have since returned your completed order. Please let me know if there is anything that you need help with. You can reach us at questions@legacybox.com 7 days a week, and our phone hours are 9am-5pm EST, Monday-Friday. We look forward to hearing from you! Thank you.
Overview
Legacybox has a rating of 2.7 stars from 820 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 3rd among Video Converter sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen, Thank you for taking the time to provide us with your feedback. I do apologize if you did not receive email correspondence regarding your order. Sometimes they are filtered into Spam or Promotional folders depending on your email settings. If there were items that were unable to be transferred, you certainly would not be expected to pay for them. If you can please reach out to our customer service team via email at questions@legacybox.com and provide your order number, we would be happy to look into this for you!