Lights are great, easy to hook up, only thing that was a little wrong was ordered on the 15th of December and didn't recieve until the 2nd of January. Not a big deal. Would definitely order from yall again!
Initially after purchasing I sent an email to LED Factory to cancel my order due to seeing bad reviews online. I was contacted by a representative who persuaded me to reconsider canceling my order. I was reassured that the item would be to my satisfaction and if I was not pleased, I would be able to return them. I took a chance and ordered and so far I am pleased with what I ordered.
Dear James,
Thank you for being satisfied with our products and services.
Your kind words about our customer service truly warm our hearts. We take great pride in providing exceptional support to our valued customers, and it's fantastic to hear that you found it to be top-notch.
Thank you for choosing Led Factory Mart. Your satisfaction is our greatest reward, and we look forward to continuing to serve you with excellence in the future.
Overall happy with my order i would have given 5 stars except my order was almost 4 days later than i was told it would arrive, i understand that LED Factory Mart probably did not have total control over that but as a first time customer and seeing that the order came through customs and i was unaware of that was to be the case i was skeptical at first but i am happy with my order it was as advertised and the price was good and the quality of product solid. I will be order from LED Factory Mart again. Thank you.
I ordered Rafterlill lights for a 2022 Toyota 4 Runner TRD Sport. How ever,as nice as they are,these do not fit my car 😑!
Dear George,
We are sorry to hear that the Rafterlill lights you ordered did not fit your 2022 Toyota 4 Runner TRD Sport. We strive to provide high quality products that are compatible with a wide range of vehicles, and it is disappointing to hear that this was not the case for your specific model.
We appreciate your feedback and want to make sure that you are completely satisfied with your purchase. Please reach out to our customer service team so we can assist you in finding a suitable solution or potentially offer a refund or exchange for a different product that will fit your vehicle properly.
Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused. We value your business and hope to have the opportunity to make things right for you. Your satisfaction is our top priority and we are committed to providing excellent customer service.
The Blinker lights, are LED, I took the time, to hook them up, checked all connections... And they never turned on... I put my Stock lights back in... And they work fine... I hate LED lights on my Jeep, because my Jeep hates them worst than I do
Well I happy so for with what I got they are super bright and I can see much better only complaint is I wish I was told that they were being shipped from China im currently not one that wants to do business with them …
Dear James,
Thank you for your feedback. We're glad to hear that you're happy with the brightness and performance of the lights.
We apologize for any inconvenience regarding the shipping origin. We hold multiple warehouses across the globe including the USA, Europe, HK & so on.
Domestic orders are always shipped from our SoCal, USA warehouse for the fastest delivery times but rare exceptions may occur based on stock shortage in USA - because of which we may have to ship from Hong Kong warehouse instead of USA warehouse.
We value transparency and will work to ensure clearer communication about our shipping processes in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and understanding.
Lights look great like they are factory. I had to watch a few other installs on YouTube because the fuse #21 the instructions said use I did not have a fuse there. Ended us using the 360 camera fuse.
Dear James,
We greatly appreciate your feedback. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
Lights were very fairly priced delivered fast easy to install and much brighter and safer than my stock halogen well worth the investment also I noticed while driving my LEDs did not blink or van brate while riding steady smooth bright lights very impressed
I ordered the grill and light bar kit for the pillars the items came fast and look great only issue I had was the hardware to mount the light bar to the pillar mount where not with it I had I figure my own way to mount the light other that it's great
Fast delivery and amazing lights! Definitely recommend!
Dear yedith,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
Your choice of inventory is absolutely 💯 👌. Tried calling for information but could not get through using the number on your site. Overall good services
I purchased the Matte Black Front Grill & LED Raptor Lights Combo for 2014-Later Toyota 4Runner. Everything was packaged perfectly and it only took a week to arrive, which was super fast considering it came from Hong Kong. The shipping updates and communication were fantastic.
The plastic replacement grill, the bumper overlay, the TOYOTA letters and amber LED raptors lights were well crafted. The wiring harness for the amber LED raptor lights was super clean. The lights lit up perfectly and are plenty bright. I really liked that the bumper overlay had pre-drilled screw holes for the TOYOTA letters.
Overall, amazing experience and quality product. I will definitely purchase more products.
Lights are bright as expected easy to install definitely worth the money.
Dear Abraham,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Easy to install plug n play great customer service responded swiftly and very thorough
Dear Angel,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Looks good on my truck. Only the installation of the rubber is a very difficult took me and my friend hours to fit perfectly without any gap.
Dear Jeff,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
I had a part issue. I'm currently working with customer service and hopefully factory personnel. I'm happy to change my rating once issue is resolved. Also, some instructions would have been helpful.
There are no real installation instructions so it was difficult to install. The halo ring is of poor quality, it's not a solid light, you can see all the individual lights making it look bad.
Dear Kirk Nelson,
We sincerely appreciate your feedback, and we want to address your concerns regarding the installation instructions and the quality of the halo ring in our product.
Installation Instructions: We apologize if you found the installation process challenging due to the lack of clear instructions. Your feedback has prompted us to take action, and we have sent detailed installation instructions to your email. These instructions should provide step-by-step guidance to ensure a smoother installation experience. Please review the email for the comprehensive instructions, and if you have any further questions, our customer support team is here to assist you.
Halo Ring Quality: We regret to hear that the halo ring did not meet your expectations in terms of its appearance. We take the quality of our products seriously, and we understand the importance of aesthetics. Your feedback regarding the halo ring has been noted, and we will explore ways to enhance its design and appearance in future versions of our product.
Your satisfaction is important to us, and we are committed to continuously improving our products and services based on customer feedback. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us. We are here to support you every step of the way.
Makes my Tacoma stand out and great safety feature being more visible. Easy install and took only 20 mins.
Dear Carlos,
Thank you for sharing your experience with the product! We're thrilled to hear that it made your Tacoma stand out and improved safety by making you more visible. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Fast and efficient. Product appears as advertised. I am however having trouble getting the item to fit properly. Think I will be doing some modification to make it work.
Was as easy as could be to find my year/make/model, placed my order and received earlier than expected,
I will be placing needed items in the future, Highly recommend LED Factory Mart for your lighting needs,
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeff,
Thank you for sharing your review! We're thrilled to hear that you found our lights great and easy to hook up. We apologize for the slight delay in delivery. During busy periods, such as the holiday season, shipping times can sometimes be longer than usual. However, we're glad to know that it didn't greatly impact your overall satisfaction. We appreciate your understanding and patience. Thank you for choosing us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.