I had an issue with acustomer care agent not assisting me with a part that I needed to return that I had accidentally order too many of, I called the very next morning and he was very unhelpful with the situation. After sending in my issue one of their other representatives was quick to email me and take care of the issue for me.
Ordered a grill for my 19 Tacoma. After a week was not shipped I called the company said that the soonest the shipping would is 30 days on the website it says 3-7 days shipping brags about fast and free shipping! Called them they said they where more of a headlight company grills take longer did not say that on the website said nothing could be done about this very deceitful
It was a great kit. I replaced some of the hardware to suite what I needed but overall a solid kit i had also purchased a Raxiom 6 panel switch for my Jeep wrangler which made it a lot easier to handle.
Made my purchase early before Christmas, was told they would be here on the 22nd, arrived on the 29th. Excited and attempted to install, wiring they sent wasn't right. Contacted 8 times, finally got a call back. Sent 5 pictures as they requested. I'm on phone call number 6 right now, and still waiting to hear back from them. Extremely frustrated. Sent e-mails everything, have all documentation. I can't say that I would recommend or refer them to anybody. Cheap prices, yes, but can't say it's worth the aggravation.
I ordered rear turn signal bulbs for my 2008 Harley Street Glide because on web site says they fit my bike. I got them and they did not fit they are 1157 dual contact and my bike tike take 1156. I didn't know this when placing order online, so I went by it said they fit my bike. Now emailed them to return them and get correct ones and this is what I was told. I can keep them because of restocking fees and cost to ship them back and reorder the right ones and they will give me 15% discount coupon and try to sell the ones I got. I have ordered headlight and front turn signals and they work great. I don't need to do all the extra leg work to get the right ones just do the right thing and send me the correct lights please.
On the ups web site it say Shipper created a label, UPS has not received the package yet. So I'm just a little confused on how I was supposed to get the package 3 days ago but ups haven't got the package yet
Dear Emilio,
We wanted to provide you with an update on the status of your recent package shipment. We understand that you may be concerned about the lack of updated logistics information for your order, and we want to assure you that we're here to address any questions you may have.
Currently, it appears that the logistics information for your package has not been updated as expected. We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
Your package has been delivered on November 10.
If you still have any question, please be free to contact with us.
Didn't give me a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 20% off!
Update; They refunded me the 20%. Be careful ordering on your phone because a quick pay pops up right away before you get a chance to put in your discount code.
The turn signal/drl combo looks great and functions as advertised. Nice upgrade!
Didn't give ma a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 29% off!
So I ordered a LED light for my 2018 HD Deluxe and according to the site it said it would fit my bike. Well it didnt the new light did not have the mounting bracket holes. Also had no idea these products came from China which I'm not a fan of.
I purchased a set of led strip turn signal from this company. When they finally arrived I was excited to put in, but when I plugged them in they were not working. I reached out to the company for help and they walked me through it saying it is not their product but what I am doing. It is supposed to plug into the socket and then wire the red wire into the running light section. It never worked and they said to send a video and told I am still doing it wrong. I ask for to send back and a refund just because it was such a hassel and their customer service was horrible. They still won't let me send back for a refund. If I can save a few people from horrible products and service I will be ok. I am out $60 and still battling.
On time, good condition, great service, and quick customer service if needed
Dear Paul,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Very nice product at a great price, but there were no instructions in the package!
Dear Steve,
Thank you for your feedback and we're glad to hear that you are satisfied with the product and price. We apologize for the oversight in not including instructions in the package.
We strive to provide our customers with the best possible experience and have taken your comments into consideration. In the future, we will ensure that instructions are included with all of our products to prevent any confusion for our customers.
If you have any questions or need assistance with using the product, please don't hesitate to reach out to our customer service team. We are more than happy to provide you with any information or guidance you may need.
Again, thank you for your feedback and for choosing our product. We appreciate your business and hope to exceed your expectations in the future.
The fog lights are great quality and work great but they didn't come with any instructions and the instruction on the website were vague. It was not an incredibly difficult installation but it wasn't just the "plug and play" like it said in the description. Great fog lights though
Dear John R,
Thank you for your feedback.
We have forwarded the installation instructions you mentioned to our colleagues in the sales department for improvement, and will provide clearer installation instructions.
If you have any question, please be free to contact with us.
Great experience with this company the overall product was great they had a quality issue with the first one so it took a bit longer than expected but it was well worth the wait
Dear Brian,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
I ordered a LED headlight for my wife's freewheeler. The webpage lists the address as California. But the light was shipped from China. It took a week and a half. Now my headlight is stuck at the local FEDEX hub. It's been there for 9 days and counting. They tell me to get it I have to print a customs release form, fill it out, sign it and then put it back in PDF for and email it to them. I shouldn't have to jump thru hoops to get something that should've been at my house 10 days ago. Now LED factory mart is dragging their feet on responding to my requests for a refund. Meanwhile I ordered a light from Amozon and got it the next day.
Quick and easy got my order promptly and they were easy to install on my Jeep tj
Dear jeffrey,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Super product at reasonable price. Fast shipping & delivery!
Dear Gibson, W.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I love the look of the grill. The grill came without instructions, so I had to email the company to get them. Once I received them, there was no information regarding the front camera which I have, and no mount. I emailed them again. They sent me a video on how to install an aftermarket camera, which did not answer my question. I inquired again, and they sent me the same video. I finally researched on my own and found a front camera mount from Yotaverse. It was an extra $50. No help, no description, no heads up.
The finish was good but the machining of the brackets was poor. I had to drill out the bolt hole for one of the turn signals because the bolt wouldn't line up properly between the bracket and the turn signal because the hole was not drilled at the proper angle.
Dear David,
Thank you for your feedback and bringing this to our attention. We apologize for the inconvenience that you experienced with our brackets. It is important to us that our products are of the highest quality, and we're sorry to hear that it fell short of your expectations.
Any concerns please contact our customer service support@ledfactorymart.com, we will do our best to help you solve it.
Again, we apologize for any inconvenience that this may have caused, and we appreciate your business. Thank you for taking the time to provide us with your feedback and giving us the opportunity to address this issue.
Lights are bright and shine amazingly far My wife loves them
Dear Richard,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
I bought SP-COMBO38 as my 2019JL from LED Factory Mart. At first, it didn't work properly. I thought it was damaged. After contacting customer service, I learned that an additional decoder is needed. So far, everything is fine.
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
Instant Feedback
- Visit Website
- Cheyenne, WY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jim, thanks for your support. Most of our LED lights will be shipped within 48 hours and will free shipping deliver within 3-10 days over $69 for USA order. Some large items will be shipped via UPS sea logistics from HK warehouse if they are out of stock in US warehourse. Such as grills, tube doors, car cover and etc. It will takes 20-45 days for sea logistics delivery. More details, please check our shipping policy here: https://www.ledfactorymart.com/pages/shipping-policy
Please contact us if you have any questions. support@ledfactorymart.com
Have a good day!